Controllers and Music services

I updated my Mac to Big Sur and Sonos S1 Controller no longer recognises the path to my iTunes library, gives message “//iMac-Main-4596/Music in no longer available.”  I checked the firewall settings (Sonos is permitted), unchecked “Share Files” in privacy settings, nothing produces the result.  The name of Mac is correct, as stated in File Sharing settings, the only difference is that it is iMac Main 4596.local, however when I tried this in my mobile app (on iPhone) it relied that the computer does not allow access.  I could not find library setting in the S1 Controller.  As a result no changes made to my iTunes library are synchronised to my Sonos Library.  Any suggestions?

I tried to move my Sonos1 about 15 feet into my garage. It lost connection, became unrecognizable. I had to add it back as a new device. I finally got it connected and recognized by my WiFi, my tablets and cell phones. I then re-added my favorite music apps and got it to recognize my remote iTunes library located on my laptopI am using the original S1 App - I have NOT upgraded to S2Two items remain:I rarely used it, but Radio TuneIn used to be a default part of my music options. It is no longer available. I can download the app and add it, but is there a way to add it without the App — as was the case before this afternoon’s kerfuffle?I am fairly certain that I lost the sound enhancement—recognition of the sound quality of the room the speaker is in. How can I ‘force’ a new sound check of the room? Thanks,Tracy  

This started about an hour ago.  Spotify plays fine on my computer, or my phone, but will not connect to the Sonos system.  There have been zero changes to my network and given that other services (Amazon, Pandora) work perfectly fine this has to be between Spotify and Sonos.  If this is a global outage of some kind please let me know so I can stop trying to get it to work. Diagnostic:  Your confirmation number is: 1773492571.

Hello!I have a home theater setup with 2 One SL’s and 1 Sonos Arc.  The system is then setup to a SOny Bravia X900F, with 1 ARC Port. My question has nothing to do with ATMOS… When I play a 4K UHD Disc that supports Dolby Digital Plus, the Sonos app says its playing in Dolby Digital 5.1 instead of Dolby Digital Plus 5.1.My UHD Player Supports DD+, the Disc contains a DD+ Track, the TV supports DD+ passthrough over ARC (only).This same issue is with Netflix and Amazon Prime, when I play content where they provide a DD+ Track - Sonos says I’m only playing in DD 5.1 My TV, UHD Player, and Sonos system is all up-to-date.  I’m using the HDMI cabled provided by the Sonos Arc for Audio and I’m using an over priced 18gbs HDMI cable for video from my UHD player. So why do I never see DD+?EDIT:  Please keep in mind, both the TV and UHD player are configured to output DD+  

I’ve been using the Sonos/Spotify service for years with no issues and recently, seemingly over night and for no reason I am unable to play Spotify through my Sonos system. Occasionally I am able to play 5 seconds but then ‘connection to Spotify lost’ notification pops up, extremely frustrating. I have read all the related articles, reset everything but have been unable to resolve the issue. Can anyone help?!? 

I was having the problem of Sonos stopping to play from my music library on my Android phone when the phone screen locked.  It always happened at exactly the same time intervals.  As soon as I would wake the phone, the music started again through the Sonos speaker, and it looked like the app had been playing the music all along.After reading this string of someone with the same problem at https://en.community.sonos.com/troubleshooting-228999/sonos-stops-playing-from-android-library-never-was-the-case-before-6829163 and someone else on another string suggesting it was Wi-Fi related, I remembered that my android phone has different settings for power management for Wi-Fi.Here’s the fix in my phone settings that worked for me:Settings / Wi-Fi settings/ Advanced.  Scroll down to View More. Chan

HiI subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.Have I missed something?The S2 app shows Sonos Radio HD stations so it’s definitely enabledTo clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself. Cheers 

I’m use NAS to Play music in sonos,Before update Ver 13.1 is All can Play,After update All File name NOT English alphabet Can’t Play,Just Display ????????.mp3 ,is some change in Ver 13.1?Can FIX ?

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?

Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.  

As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com) 

Hi, we've noticed over this past few weeks that during bbc radio broadcasting on our Sonos system the stream periodically repeats 30-60 seconds of output, any ideas what could be causing this?

We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help.  ​​​Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific

Up until now I have been able to use my Synology NAS music folder as my Sonos Library. However, I have just upgraded my NAS set up to a model DS220+ and am now, so far, unable to get my Sonos to establish a connection and am getting the dreaded “Unable to add the music share ……. to your music library (900)”.Any suggestions please ?The new NAS uses the btrfs storage system. Could this be my problem ? 

I have five Sonos speakers and everything worked beautifully until about a month or so ago.  Anytime I want to play any of the music on my iMac hard drive I will get a message that either “music is not encoded properly”, access to music is denied, or if I am able to get something to play it now skips like crazy and is not listenable.  I spent two hours with Sonos tech support rebooting routers, computers, and reconfiguring settings only to get to the point where they will look into it and e-mail me if they come up with a solution.  I reloaded the app and re-indexed the music library and that didn’t fix anything.  BTW, when I play the music from the JRiver software on my computer it has no problems.  Also, when I play music from SiriusXM or Pandora through Sonos there are no problems.I have over 300GB of music on my computer and would love to have the flexibility to play it wherever I want in my house.  Sonos gave me that flexibility until recently.  I really hope this can be

Playlist from Pandora being denied. Plays on my phone but not through Sonos. 

I used to have Pandora playing different stations in different rooms of my house for years., but I started getting the “someone else is listening to you account” recently. I have a family account. I am not trying to stream from different locations or with different interfaces (phone, computer, sonos) with the same user. I am only using Sonos. I emailed Pandora about this and their response was that it was a bug and that they have since fixed it. Only one stream is allowed. Grouped speakers can play the same stream, but you cannot play different streams in different rooms. This is highly disappointing and annoying to me. Do other services allow Sonos to play different streams in different rooms?

Hello!I have half a dozen playlists, originally made in iTunes, that disappeared when we transferred the music library onto a separate storage unit (NAS).The funny thing is that Sonos still sees them and we can play them by choosing them in ‘imported playlists’. The NAS music library is the only source for the Sonos, and yet we cannot find these playlists on the NAS ourselves!What I really want to do is to find these playlists on the NAS, so that I can re-import them back into iTunes.Can someone clever please point me in the right direction, all my online searches on this topic only throw up irrelevant results for this situation!Thanks in advance!

For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop).  When I browse for SiriusXM channels I get messages like “unable to connect..” and sometimes “unable to play.. not encoded correctly” or “digital rights management … encoding not supported”.   On a couple of occasions the music will start and play for a few seconds, then the “connection lost” message will appear.   I have rebooted the Network and killed/restarted the Apps. I have also removed and then re-added the SiriusXM account to my Sonos - none of these have fixed the problem.   I checked the on-line Sonos status - and that shows that SirisuXM is up and running with no problems.   I don’t have any problem playing SiriusXM from their native App on my phone - so this problem appears to be limited to Sonos.   Any advice?

I am a member of YouTube Music and I have successfully added the service to my Sonos app in Android.However, when I try to play music from YouTube Music it is showing a message that access is denied. Please help. Thank you.

I recently bought a new MAC and updated to S2 in Sonos.  My music library consisted of CDs that I ripped into iTunes and LPs that I digitized and downloaded into iTunes.  All these wma4 files are kept in one main folder on an external hard drive.  I was able to connect S2 to the library but the songs that I digitized myself are not connected to their artists or to their album titles; there’s just a long list of songs that are listed alphabetically.  What do I have to do to get S2 to recognize the tracks in the format that I need to make them playable in a useful way?  I’ve contacted both Apple and Sonos Tech Support but neither of them were any help, both saying that it wasn’t their problem.

I use the Calm app every night to help my son drop off to sleep. Tonight Sonos said it was unable to browse the Calm app. I removed the app service and tried adding it again. I was asked to authorise the app by signing in (I was already signed into the paid for version of the app). The sign in page just kept looping and wouldn’t accept my login. Each time it took the login it then recycled to the blank login page and Sonos said it was unable to add the service. Any ideas?

I’ve seen a couple of older posts on this topic with no apparent resolution, so not holding my breath but hoping there’s a hack to get this working:I run MediaMonkey version 4, which can act as a UPnP server.  I have that enabled, and can “see” the server in my Sonos system, and access its content.  Problem is, in the Sonos app (S2 on android tablet) when you pull up an album or a playlist - anything with more than one track - you can only select one at a time to add to the play queue.  There is no option to select “play now” for anything except a single track.  Obviously not a useful user interface.Yes, there are other ways to skin this cat (e.g. replace the MediaMonkey server with the Sonos app on the computer with the music library), but then I lose direct access to the playlists in MM.  So would really like to get this working, and can’t believe someone hasn’t figured this out…Any info appreciated!

I am having trouble searching songs using Deezer through the SONOS S1 app. This happens in either the mobile or PC apps. Other services like Spotify seem to be working fine.Search with other services like Spotify seems to be working fine I installed the service, have all my playlists and can browse all my songs.Can browse in deezer. It looks ok and works However, when I try to search for a specific artist or song I get a message saying “there was a problem searching, please try again”

So I got a bunch of IKEA Sonos Speakers and I can simply not use them. The software is a huge big bug.How do you guys get you speakers to play anything at all, let alone the song you wish at the speaker you wish?Why is it after 7months STILL not possible to sync a premium youtube account to Sonos, it keeps asking for a premium account!!!Silly silly software, this is a shame as the speakers are of descent quality for the price. With the small hitch you can not use them. I’ve sent many many buy reports via the app, registers for beta program, keep asking for support but no, filled out many many of these feedback sheets about things not working, nothing all quiet not a beep from Sonos.