Hi @only_sleeping 

Thanks!

Do you have a non-default zoom setting on your iPhone? Or a larger-than-default text size? The settings will be in your Accessibility Settings. If you do, please try setting to the defaults.

One last thing to try - could you please reboot your iPhone to see if that helps at all? Thanks.

for shorting you are to late

Alexa, ore Echos (is the correct product name) are not comparable. Different products, different customers, different use cases.

The app is no longer as bad as it was in May, and the system is more stable

Dom

DO we have another APP we can use for our Android Phones - this is crazy that its not working...

I think I did not touch Sonos for half year.
Today I tried once more, after suffering with app being horribly slow, freezing, restarts, restart of modem, I got it possible to play deezer playlists.
Tried to play radio that I had saved, it was something like LiveStation, “something went wrong” (not for a first time, had that when trying to access help in the app, play anything, list devices that can be added via “update network”).

Turned off wifi on the phone, turned on wifi on the phone.

“No products found”.

Go to system settings=>Updated network=> went through that again, seemed OK, at the end, “No products found (after doing steps with microphone/buttons and COMPLETING THE BLOODY WHOLE SETUP!!!).
Does some corporate functionary have some bonuses tied to new app? Because I cannot fathom, why would you keep this mess, and not fix it or if you can’t, revert it!
EDIT:
While I had temporarily access to the device, as far as the radio goes, I tried Sonos Radio, it was just showing something like “reauthorize account”… but “something went wrong”.

Seriously, “something went wrong” is as useful as rusty iron wire in eyeball.

I was an early adopter of Sonos and an advocate. I have an house wide system of 10 products that for many years has been awesome and amazing.  But no more. 

After many months of sitting and waiting for you at Sonos to fix this abomination, I am bored and frustrated.   Get this app either rolled back or sorted.  How can you have not completed testing to the right standards in your sand box environment before committing this to deployment.

Sonos has been my favourite new tech development and you have destroyed all functionality.

I can’t add to lists
I can’t play playlists off Spotify
Volume changes take ages to enact

The app forgets who I am and what I was doing 10 seconds after I last interacted with it, heaven forbid I pause mid way through searching

My Search history is now 5 artists, making it more  cumbersome to use.

Before you played an album on Sonos and it would finish, now you have adopted the Sonos principle of playing other artists I make like.  Please Stop that there is no need! I may have that album on to fall asleep to.  

And many more
 

It feels like every impact you have made is negative to user interface and enjoyment.  Then your CEO says we know it’s bad but it will take months to fix……  I cannot see any positives from the updates.  New does not mean better - please please and please go back to basics. 

Its been months, what was so easy and user friendly is now anything but, please accelerate your changes and updates.  

After waiting for a fix for my local collection of FLAC files, and wondering why it couldn't just be seen as another music source, then getting more and more frustrated with lack of album art, no Playlists, and then treating tracks in albums with various artists as albums, I have SOLVED THE PROBLEM!

I installed ROON ..it gives a lot more information about the music, and very happily uses my SONOS gear, my Google Home gear, and even my Amp. The App is easy to use and great .. I've just removed the now redundant SONOS app from my main menu

Thank you SONOS for helping me find something better  

If you were wondering why they haven’t had time to fix the app, here is a hint about what they have been doing instead.  

Sonos Reinforces Installation Solutions with New Era 100 Pro Speaker | audioXpress

https://audioxpress.com/news/sonos-reinforces-installation-solutions-with-new-era-100-pro-speaker

I’d imagine their business arm operates separately from the consumer arm when it comes to product development and roll-out. I don’t think it’s an either/or.

If that is the case, then that is a choice, and not an inevitable separation of resources. They could simply shift resources from one side to the other if they want to. That’s the job of a CEO and a board of directors.

I suppose if an electronics hardware engineer knows how to code an app, then that could certainly work.

Or if money spent on the outsourced hardware engineering could instead be spent on outsourced software engineering that would be a bonus. But bear in mind a lot of the development going on with these new products is actually software development for the custom install and integration market so it’s not like they’re only diverting funds away from the consumer application in order to buildcommercial hardware, they are also shifting resources away from the consumer application in order to build commercial applications. 

Can’t imagine many pro installers going anywhere near it after the mess Sonos left them in with previously happy customers suddenly having loads of problems and blaming the installers. 

You’re not wrong.  They are already feeling the pain from the current situation and discussing it at CEDIA.

Thanks for your help with this. 
 

I don’t have anything other than default text size or anything like that, all accessibility settings are default. 
 

A reboot made the problem disappear for a few days but it’s back now. 
 

A strange thing that happened: I was able to drag the screen back to the normal size by swiping from right to left on the volume bar to decrease the volume!

HATE HATE HATE the  NEW APP!!! HATE IT 

confusing hard to use can’t find music have to select each room thus is terrible  !! The old one was FINE !! 

I’ve been “using” the new app since release and it is absolutely incredible how nonintuitive it is. I remain unable to easily navigate it after months of use which I admit is much more sporadic due to its difficulty. I usually easily pick up the flow of a system - this appears to have little logic. I know they needed to do this to sell new products but it is frankly dogsh*t and will assuredly continue to be even when they build in the features that should have been there in the first place. This stupidity will be studied in Business School and in Digital Design for many decades. It’s too bad, was a great company and product. 

Ok, that‘s a feedback thread and sadly there still are too much users with problems on the new app who leave there comments here. 
But I think though the new app had a terrible start in the meantime it improved a lot. Things were fixed, missing options (of course not all) came back and the overall performance now is quite better (but also not satisfying). Sonos still has to work a lot on the app and firmware, but speaking for myself using the latest version I can use my system without frustration. Having in mind it’s not the final version and that there of course will be further updates, I think it’s not such bad as some people say. 
If I run into any issues and try to find out about the reason, I will still take any other reason next to the app into consideration.

Just want to leave that as MY feedback here.

Genuinely staggering at just how bad the new Sonos app is. I meant there’s bad, there’s terrible, then there’s staggeringly rubbish and then there is this Sonos app. It would be quicker to delete the app and start again there’s so much wrong with it. Laggy doesn’t even describe the delays between pressing the button to pause or skip. Everything now seems to only be playlists everywhere with no ability to select a song. The entire user experience has been destroyed. It’s such a shame but this should be a warning to other companies ignore or disregard your customers at your peril. I’m waiting for the next bombshell to say my speakers are obsolete. Disaster 

I have been a loyal SONOS customer for 10+ years but this latest app update has SO many issues and is SO slow to use. The amount of people complaining on here is huge - is anyone from SONOS reading this?? When will you fix all the issues people are talking about? 

Due to the new app and the terrible reports Sonos are getting on tech channels and business channels I held off getting  a Era100 to use as surround speakers, I already have a Era100. I ordered the new speaker with pair Sonos stands. The speaker set up quickly with no issues. Paired the speakers to Beam gen2 and sub Mini all with no issues. Trueplay completed again with no issues.

I might be just lucky, but apart from error message when searching Apple Music which has occasionally I don’t have any real issues. I’m sure people are having issues and Sonos acknowledge  but for fear of getting slated these things tend to develop a life of their own, with everybody complaining .

Just wanted to leave my feedback from resent purchase.

@rhwwhitehead1915  it has been like this since May 7th. The app is inconsistent with some users literally struggling to do anything and others not having and noticeable issues. My personal experience is in the middle it mostly works but is unresponsive and subject to random losses of my entire system for short periods.

If the App when released was just bad I think Sonos would have made more progress by now. But because it is giving a different experience to different users the problems are much harder to track down.  

Based on the regular posters here if it is working for you now you are probably one of the lucky ones.

I saw something from the Sonos CEO recently where he stated that they were having trouble duplicating problems that customers are experiencing, so how they are going to fix them?

@UKMJB a lot depends on whether that was a marketing response or a genuine technical one. 

Assuming the latter, at some point they will get to the end of fixing the issues that they have recreated in house and at that point they will need to find ways to get additional details to recreate the rest of the issues. This will most likely mean that they need to increase the amount of equipment that they use in their testing and/or engaging with selected users to get additional diagnostics.

As anyone with an IT background here will tell you, this is not unique to Sonos and that is why the concern that many of us have, and express, is that the current testing strategy and associated equipment is inadequate. 

just updated sonos app on my computer and amazingly it wiped my music from it. Brilliant. Totally awesome.

DONT use 16.3 until they sort this huge mess out. Now i have to go back in and resign. What the heck are you guys doing??

Not that it helps the situation, but it has updated the firmware (speakers) rather than the app. So the firmware has lost the link to your music (presumably a music library). As it’s likely a hardware issue, I’d suggest quitting the Sonos app, and rebooting your Sonos speakers, then reopening the Mac app to see if the connection re-establishes itself.