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Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 6,149 Topics
  • 58,685 Replies
Gwenddoleu
Gwenddoleu
asked this

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare....
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stationtostation
asked this

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the on...
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6149 Topics
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BenKenContributor I
asked in Controllers and Music services
How do I transfer Sonos to new iphone?

I am about to purchase a new iPhone 13 pro.  Have been using latest version of Sonos app on iPhone XR.  My smart speaker is Sonos 1, 2nd generation.  How do I get Sonos to work using new phone?  Will it work automatically when I transfer app over or will I have to change any settings?  Your help would be much appreciated.

27452
Airgetlam
2 years ago
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olluzAvid Contributor I
asked in Controllers and Music services
Radioplayer foreign stations

Hi there, I’ve just added the Radioplayer service. I am in Germany and Radioplayer is only listing German Radio stations. Afaik, Radioplayer is also available in other countries.Why can’t I select a French or British radio station in Germany ??? I know that I can do that with TuneIn, but TuneIn is playing ads when I start streaming a radio station, so I want to stop using their service if there is an alternative. Thanks in advance!Oliver 

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O
2 years ago
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CalissdContributor I
asked in Controllers and Music services
Italian living in Russia without music service

I am in Italian living in Russia. Currently I am unable to use your products because you disable the Russian music services. Although I am not sure this method is effective, I understand your marketing attempt at the expense of you clients to stop the War. Anyway, since I have nothing to do with war and since I cant use your product - will it be possible for you to reimburse me?  PS: By the way if I move back to Italy and Italy get involved with NATO in an senseless war like it did in Iraq, Libia, Serbia, Afganistan - are you going to disable the music service also there?

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2 years ago
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pjr50Contributor I
asked in Controllers and Music services
Selecting episodes in BBC Sounds

I want to listen to all the episodes of a series in BBC Sounds, but can’t find a way of displaying the available episodes or selecting the ones I want.  When I select BBC Sounds | Categories | etc, it just gives me one episode and, if I select that, I can’t find a way to choose others.And if I switch to ‘Show in Sounds’ it plays it through my phone rather than my Sonos Port.Can anyone help?Thanks.

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2 years ago
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no.ideaContributor I
asked in Controllers and Music services
Sonos S2 App on Mac has no Internet-connection

The Sonos S2 App has a connection to the Sonos-System, but not to the internet, so an update of the controller is not possible, a connection to spotify or TuneIn within the controller is not possible etc.Used system: macOS 12.4Used Sonos S2 App: Vers. 14.8Has anyone an idea how to solve this issue?

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2 years ago
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MonicamillerContributor I
asked in Controllers and Music services
Sonos App connection issues

I honestly feel like I'm at wits end with the Sonos app. Opening the app is always a flip of the coin. Will the app find my system, or will I see the dreaded "Unable to connect to Sonos. Let's fix it" error message? My current setup is Beam and 2 x One SL's, controller app on an iPhone 12 Pro and iPad Pro 2020, as well as a partner using an Android phone.Things I've tried:* Complete system on wifi vs Beam wired by ethernet and One SL's on wifi.* Numerous resets of the modem router and the speakers* Setting static IP addresses for the speakers* Creating port-forwarding rules for the speakers on my modem router to bypass the firewall* Turning off band-steering on the modem* Setting non-competing wireless channels for the router and for the Sonos system.* Uninstalling and reinstalling the Sonos app* Submitting diagnostics and chatting with Sonos support (which suggested the wireless channel change for the Sonos. I did this, it woked fine for 30 minutes, then back to the same). I'm yet to

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Ken_Griffiths
2 years ago
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brymillsEnthusiast I
posted in Controllers and Music services
Stop nagging about S2!

Every time I login to Sonos it nags me to check for S2 compatibility.  I know full well I have perfectly functioning components that are not compatible with S2.  Why do you have to nag me every day??

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106rallye
2 years ago
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Timx1386Contributor I
posted in Controllers and Music services
widget please

Again requesting a widget, has been requested before , but I am unable to add my voice as a customer since that thread was closed: I own 10 of your devices. I would only consider adding to the system if the focus was taken off baby monitors and put back on things that improve basic usage of your devices. And easier to access volume control would be a big improvement  thanks

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2 years ago
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fkmorganAvid Contributor I
asked in Controllers and Music services
S1 iOS Bug to bottom bar

Think it’s since the last one or two updates but in my case on iPhone & iPad bottom icon bar changes to white with black icons and chosen icon goes blank when selected.  Bottom icon bar should usually be black with white icons. Only occurs when now playing is not displayed. When now playing screen is displayed, everything is as normal. Tried old iOS version of the Sonos app and issue is not present. Tried deleting and redownloading app but makes no difference. 

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Ken_Griffiths
2 years ago
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Chris GlynnTrending Lyricist I
posted in Controllers and Music services
I can play to my neighbour's Sonos system via Airplay but I'm not on their wifi - should I be able to do this?

As the subject line says - I can play to my neighbour's Sonos system via Airplay - should I be able to do this?As backgrounder, I had an issue when I paired my Move with their Move, via wifi - just to see how they sounded as a pair.I then ended up having all kinds of issues with my Sonos system becoming entangled with theirs.Despite not being connected to their wifi and resetting the Moves to their rightful owners/wifi, I was still seeing their Sonos speakers via the Sonos app, when logged into my wifi and their email address intermittently appeared in my App log in page, instead of my own - it seemed their system had become baked into my app...After resetting the iOS app didn’t stop this happening, I appear to have eventually resolved this by:Wiping my iPhone and reinstalling the Sonos app Factory resetting my router Factory resetting/re-adding all of my system in the Sonos appMy Sonos system appears to now be stable, though I have had one of my surround One’s drop off twice.However,

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2 years ago
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martinskingContributor I
asked in Controllers and Music services
How do I switch between multiple spotify accounts to play a favourite

We have a favourite lullaby playlist on spotify that plays in the children’s bedrooms that is added to the sonos favourites. I also have a spotify family account with 4 accounts added to spotify.The childrens playlist is usually started each evening by physically pressing play on the speaker. When this is done occasionally it will default back to my own spotify account (one of the four), preventing me from using that on another group or within the spotify application itself. When this happens I cannot seem to change which account the childrens playlist plays from. I’ve tried from their group/zone stopping the playlist, changing the account on the spotify music source, and then choosing the playlist from the sonos favourites to no avail. I have also stopped the playlist, changed the account on the spotify music source, and then played something random from within the spotify source before going back to select their playlist from the sonos favourites. But in all cases it just seems to de

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2 years ago
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Lolo33Avid Contributor I
posted in Controllers and Music services
sonos s2 supprimer un produit

Bonjour à tous le monde, je possède plusieurs produits sonos chez moi et je me suis séparé d une sonos Roam ,je ne possède plus l enceinte mais par contre elle apparaît toujours hors ligne sur l application….comment l enlever ??d avance merci

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L
2 years ago
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mcwallace313Contributor I
posted in Controllers and Music services
This is the worst software update I've ever experienced

I’m running 5 for 5… Sonos requires an update, and my system completely stops working.  I mostly use the system for playing my record player.  LOVE the speaker when it works.  It’s a doorknob right now.  Infuriating.  

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Stanley_4
2 years ago
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nickgilmanAvid Contributor I
asked in Controllers and Music services
Does turning off the network wireless/wifi ability of a Sonos device, also turn off it's AirPlay ability?

Wasn’t sure of this, but was curious what other field techs & installers have found?Thanks!

3143
N
2 years ago
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Mike WillAvid Contributor I
posted in Controllers and Music services
Grouping Arc and Amp

I am by no means a sound engineer, but the mid and low range frequencies are much richer on my passive Bang & Olufsen architectural speakers (which are powered by the Amp) when I stream through my Android TV versus other devices (laptop, tablet, phone, etc.) that aren’t directly connected to the Arc via eArc.  I understand how many permutations are involved there.  I have tried to control for as many of them as I can.  What I am really wondering is if the Arc woofers produce frequencies from the passive speakers in certain configurations with the Amp and not in others that seem almost identical?Thanks for any insights. 

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2 years ago
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MikeE67Chromatic Producer I
asked in Controllers and Music services
Music format not showing in Living Room section!

Hi. I must have changed a setting from within the Sonos app as when I play music from Amazon I no longer get an indication of whether I am playing a HD, Ultra HD or Dolby Atmos track which is annoying to say the least! At the time of me taking my screenshot (below), I was actually playing music but the Living Room section still shows a reference to the TV.  Any help would be most appreciated 🙏 

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M
2 years ago
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timbytesContributor I
posted in Controllers and Music services
View 'My Sonos' Lists in website My Account section

It seems that another way for users to view and manage their saved Albums and Playlists would be in the ‘My Account’ section of the web app. The phone app stores this data, so it can’t be difficult for Sonos to upload and publish the lists in a personal Profile section titled ‘My Sonos’. Then using the web app interface, a user could edit/delete/export the album/song listings - but not add to it. It would be ideal to review the albums & songs on these lists, check for duplicates or simply to edit them. Does this sound like a useful idea?   

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controlav
2 years ago
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iconeonContributor I
asked in Controllers and Music services
Scrolling issue with desktop controller (Mac) - Keeps reverting to previous menu

Recently the behavior when scrolling in the desktop controller for Mac has been very frustrating. The menu keeps reverting to prior menu when scrolling.Example, when you search an artist, and then begin to scroll through their albums, the controller reverts back to previous menu listing the artists. It is almost impossible to scroll down unless you go very slowly without this behavior happening. This behavior is occurring on multiple laptops in our household using desktop controller. Anyone else with this issue? System info: Sonos Controller for Mac, Version: 14.8, Sonos OS: S2 

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Corry P
2 years ago
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Mr HansContributor I
asked in Controllers and Music services
Party! Protect app

Hello,We are going to have a party and many people have access to our wifi. Can I protect the Sonos app with a password or something so no one can tamper with the playlist and other things?

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Ken_Griffiths
2 years ago
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DJof SDAvid Contributor I
posted in Controllers and Music services
Controller for PC - 2 problems.

One problem is old another appears to be new.The old problem is on just 1 PC, and, it is the PC where the controller app was first installed. Whenever there is an update to the PC controller application, it causes the system to reboot. I’ve learned to anticipate this when the menu shows an update is available. But I’m getting tired of this behavior. Having multiple Windows computers, the PC controller updates do not cause any of those other systems to reboot, why just this one?Today while the system which has the reboot issue was busy, I did a few music library updates but when I tried to select Update Music Library, that was disabled. Going to a different system to use the PC controller there allowed me to trigger an update of the Sonos music libraries.Seems like more hoops to jump through and IMO that’s not good.</rant>

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2 years ago
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jschilleContributor I
posted in Controllers and Music services
Sonos Alarm Clock

Would be nice if Sonos create an alamarm clock that indicates the time.Is there any news regarding this?

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melvimbe
2 years ago
SarahN
SarahNHeadliner I
asked in Controllers and Music services
Reset, soon to be returned speaker, still showing 'offline' in app

Hi, I am returning a Roam speaker to Sonos as it’s within the return window, and have factory re-set it. It still shows as ‘offline’ in the app though but it does not show up as an item under the ‘About my system’ list. I phoned Sonos and they had me re-set the app - it was still there.They had me re-set the app, then log in to a new account (using my normal details mind you - separate household?), then add the Roam to that account which I managed to do while on the phone to Sonos. Then the guy said it should be ok so we ended the call. So then I factory re-set the Roam again and re-set the app again and logged into my normal account/household (which the Sonos guy told me to do) and the bloody thing is still there.Will this thing just disappear of it’s own accord at some point? I will try re-booting my router later today but can’t right now as I’m working at home.

63913
SarahN
2 years ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Speakers cut out when accessing Sonos Matrix via "ip-address:1400/support/review" - possibly since SVC updates

Not sure if this is related to the SVC updates performed on my voice enabled speakers over the last 24 hours, but now when I access any speaker on my Sonosnet network via “ip-address:1400/support/review”, any voice-enabled speakers on the network that are currently playing cut out for approx 10-15 seconds before resuming.i.e. Any Sonos Ones that are playing (across multiple rooms) cut out, including the primary “wired” Sonos One (to enable Sonosnet), but my Play-5 Gen 2’s keep playing. Changing the IP address in the URL to another speaker makes no difference.Not a big deal, just wondering in anyone else is seeing this behavior.Just in case Sonos are interested…Diagnostic # : 1093743148For this diagnostic the wired Sonos One in the Office was playing and I accessed the URL from a wired PC also in the office using the IP address of one of my Play-5’s in the URL. The Office Sonos One stopped playing for 15 seconds before resuming. Ross.

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ratty
2 years ago
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DocspiffyContributor I
asked in Controllers and Music services
Where's the Hard Rock

I’m surprised that there is a gap in the Metal/Hard Rock category.  There are several metal stations based on year groups, but where is the Hard Rock?  New Lords of Metal plays a lot of great new metal but no hard rock?  So, where is the new hard rock?  It’s not even in the Rock category either?   It’s so funny, there’s multiple obscure channels playing the same death metal, but where’s the Five Finger Death Punch, Avenged Sevenfold, Halestorm, Black Label Society, Rob Zombie …  

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D
2 years ago
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IsegrimmTrending Lyricist I
asked in Controllers and Music services
Sonos repeating tracks while controller shows different track

Hi,I’ve seen topics about this issue but these are rather old. I don’t know if the fix that was developed is still applicable or that it’s already merged with later general updates.So the issue is that, after my Sonos speaker has been playing music for a while (from Spotify, Stingray, whatever), it starts repeating a track continuously. When it starts repeating, the controller shows track info that it is supposed to be playing, but instead it plays this track over and over.To stop this I have to switch to another channel.Is this still being under development and is there a fix for this issue?I’ve generated a diagnostics report, the number is 1028674601.

3136
Corry P
2 years ago
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