Controllers and Music services

I upgraded my system to the S2 app and everything seems to be working well (speakers, mobile apps, PC desktop controller on main PC) except for the Desktop Controller on my laptop. It’s an older Dell laptop running Windows 7 that I stripped of most of it’s programs and pretty much only use for Zoom, Sonos and occasional web browsing. It was working fine with the old S1 controller, and said that the new controller was installed “successfully”, but every time I open the S2 app it acts like it’s booting up for 5-10 seconds and then gives me a popup that “Sonos Desktop Controller has stopped working” and gives me the options to “Check online for a solution” or “Close the program”. Neither option has solved the problem and both ultimately result in the program closing. I have deleted the old S1 controller and tried deleting the S2 app and reinstalling but the same result… Has anyone else had this issue? Thanks for any help, Wesley

I have two distinct Sonos systems: a legacy-component Sonos stereo system in our upstairs living room (two Sonos Play speakers, and a Sonos Bridge connected to our router, downstairs), and a home-theater system downstairs (Playbase, Sub, L&R Sonos One speakers). I have been running all these components through the S1 app. I just ordered a Sonos Arc to replace the Sonos Playbase in our downstairs home theater system. The Arc only works with the new S2 app. The Playbase and Sonos One speakers will also work with the S2 app. To prepare for delivery of the Arc soundbar in a couple of weeks, I have downloaded and installed the S2 app on my iPhone. Now I want to “migrate” my present home theater setup (Playbase+L&R Sonos One speakers+sub) from my S1 controller to the new S2 controller, and replace the Playbase with the Arc soundbar when it arrives.  Meanwhile I must continue to operate my upstairs living room stereo system (Sonos Play L&R speakers+Bridg

I do not want to upgrade to the S2 software but the notification that it is now available remains on the screen blocking all access to the rest of the S1 software. Sonos is now completely inaccessible thanks to the notification that will not allow the rest of the software to be accessed. How do I get rid of this annoying notification?

I’ve also sent these suggestions to Sonos but wondering what others are wishing for with the big S2 update. I’ve read Sonos’ S2 press release and what few new features mentioned in the press release sound great I think some of my suggestions could make S2 the gold standard OS for streaming music. With this in mind most of my suggestions are some of the best features of the Tidal, Quboz, Deezer and Roon native OS apps.   Indicate streaming type of album and song playing no matter which music service you’re using inside the S2 controller….HiFi, MQA, CD, HD, Hi-Res etc Speaking of HiRes audio playback. it will be interesting if Sonos through the S2 update can push current Sonos products (speakers, Port and Amp) to actually play MQA music files from Tidal or Dolby Atmos for surround sound set-ups. Provide album credits, liner notes, album reviews and artist bio. Tidal and Roon does a wonderful job with this feature. Currently in Sonos S1 if you click “More”

Despite that fact that all my sonos components qualify for S2 status, only the S1 app downloaded. I can’t even see S2 when I search for it. How do I get the appropriate updates? I definitely only have sonos components that qualify.

I’ve always enjoyed and got on well with my Sonos equipment, which I would hope as I’ve invested a lot of money in it over the last 6 years. However, more recently, almost every time I use the app, it fails to pick up multiple speakers (I have 7 speakers and 1 Playbar in 5 rooms) until eventually they appear. I’m also a bit fed up with the connection dropping regularly 

I can’t believe Sonos has not fixed this yet.EVERY Sonos update I have done in the past year from my Android phone has resulted in all playlists in ‘On This Mobile Device’ to be empty.The music is on my phone. I can play songs and albums fine. Sonos sees the playlists, but all playlists show “No selections are available”.The only fix I have found is to delete the Media Library storage, but then I have to redo all of my notification settings. I am not willing to do that anymore.

Our Sonos set up: We have nine Sonos units around the house. All are "S1" and all are currently working on ver 10.3 They are controlled by eight android tablets, all running the Sonos App V10.3.  Most tablets are have a "final update available" of Android 6 (none more recent), an odd one or two are still Android 5. ie we cannot update the android versions without replacing the tablets (which is a total waste). Issue Every time Sonos is opened on one the tablets the user gets a "red button" with the suggestion to "update". If someone presses "update" on an android 6 tablet controller will it a) Update to the most recent version COMPATIBLE with android 6 b) Update to Sonos version 11 on the Sonos units, try AND FAIL to update the android tablets, leaving the tablets with less than full control If a) Great If b) Can I disable the "update" option, because the tablet controllers are used by all the household (and a red b

When Sonos announced the S2 one of the draws for switching over was the support for Hi Res audio due to “increased audio bandwidth.”  I can’t be the only one who assumed that this additional bandwidth would allow use of Hi Res streaming services, but apparently this is not the case.  The Hi Res  support is for local files only.  Wondering how others are feeling about this.

I’m a new Spotify member.  Can I use crossfade when playing to my Sonos speakers?  If not, it’s a pretty useless service for me.

This morning, my ESET Antivirus reported a “suspicious file” found - sonos.controller.desktop.resources.dll and deleted it. So I tried a re-install, the same thing happens during install.

Sonos interoperability with Instagram

Where are the various “Mix” playlists found under “For You” (ie. Favourites Mix, New Music Mix, Chill Mix...)   These are the playlists that are updated weekly under “For You” in Apple Music.   The For You area under Apple Music in Sonos, doesn’t seem to have these.  Where are they located and can I play them with the Sonos App?   Spotify in Sonos shows me my Discover Weekly and Daily Mixes not sure why Apple’s equivalents dont.  

I’m not intending to upgrade my Sonos kit anytime soon, as presently it does exactly what I want (and what I paid for). Clearly that means that my particular train has headed down the S1 track, rather than S2 (the only ‘new’ kit I have is a Boost, used to replace a Bridge). Question - has Sonos announced a minimum support period for S1 and associated kit? I’m thinking of something along the lines of “S1 software will be updated to run with new iterations of Windows, iOS and Android for at least 5 years” or similar. Have only asked re OS, obviously other stuff - TuneIn and other services is I guess a trickier question. I do have Play5 with line-in to PC, and a Connect (connected to a gramophone), so even if they pulled all the services from S1 eventually, I would at least be able to pipe music around my Sonos speakers via those two inputs. (Couldn’t find anything on this site by searching “S1 support period” - which I would imagine

Hi there, I was wondering what’s the proper way to tune the room when you have two sets of speakers in the same room. I’ve got Play 1’s in corners of my Kitchen. I’ve combined these to two stereo pairs and done Trueplay tuning for both. This is not bad, but is there a way to connect 4 speakers and true play them so that all of them would work in… ahem… concert together? (Looks like attaching image didn’t go through so below is a link to the outline of the room)https://www.dropbox.com/s/529ptyhuxkzor58/Screenshot%202020-06-15%20at%2018.46.27.png?dl=0

I just upgraded to S2 and made a couple room groups, but typo’d and mis-selected some speakers. Is there any way to edit and/or delete a room group in the S2 app (Android or Windows)?

I’m a Sonos user from waaaaay back but I now have all modern devices (Play:1 & One SL) in my system. I’ve had many legacy devices over the years that I have gotten rid of. These legacy devices are not shown in About My System in the Android app. However, in my online account, the System tab still shows 5 of these legacy devices (4 Controller 100s & a ZonePlayer 80), and I’m guessing this is why my app recently upgraded to the S1 and not the S2 app. I can’t find any way to remove these devices myself; can it be done, or do I have to contact support?

Will there be a new Windows app for S2? Will the current Windows app still work if I upgrade to S2?

I want to add the Audm app to the apps I can listen to on my Sonos system. How can I do that? https://www.audm.com/

Is anybody else listening to Pandora on their SONOS app (PC windows version) in Australia? Because I AM!! Just not sure how or why, so i’m not game yet to play with it’s settings or even log on to the Pandora website for fear of losing it.

The Sonos app doesn’t show up in my notification settings. I’m unable to receive any notifications from Sonos. I would like to have my alarms show up when they are going off in the morning but that appears impossible. 

Does anyone know the bitrate that the new sonos radio curated playlists, ie the new Thom Yorke one, are streaming at? Why can't sonos just add a bitrate to the player and save having to email support all the time! Its such an omission for streaming player. With modern internet there is no excuse for less than 320 streaming in my view.

In order to save songs I started using the “My Sonos” menu at the lower left bottom of the page. With me so far? I did not import playlists or anything from iTunes I would simply play a song and using the three little dots, save the song to “My Sonos.” My Sonos has a limit to the number of songs you can save. That is now full. I saved the songs using Napster to stream. I have since started using Tidal and no longer use Napster. Since Sonos doesn’t play a saved song from a deleted service, I thought I would delete the individual songs and replace them with Tidal versions. ( I realize I could just start Napster again) There appears to be no way to delete the songs?  Have looked through Sonos help Libraries and can find nothing. Why isn’t delete, an option in the 3 little dots menu? Again, nothing imported from iTunes or my Mac. Simply saved songs In Sonos that can’t be deleted. Do I have to start Napster again to be able to delete the songs? Th

I’m wondering if before I update my system to the S2 whether certain products which are compatible at present will cease to be supported on it in the future? I have a number of Play 3s which are a relatively old product now in the Sonos line up. Is it possible Sonos would not provide updates for them forcing me to upgrade or would they come up with S3 and exclude older products from that?

If you were like me, for the past month or so I couldn’t connect Spotify to my Sonos speakers.  This morning I went into my ORBI app and noticed there was new firmware for the router as well as satellites.  The new firmware version, 2.5.1.16, has seemed to resolve all connection problems I was previously having.  I’m going to continue to test this but all is fixed as of now!