Controllers and Music services

Anyone else finding the iOS app consistently needing to be killed and restarted just to stay connected?  

The Berlin Philharmonic has made its Digital Concert Hall free for the next thirty days because their concert hall is closed due to coronavirus.  It would be great if Sonos could add this as a source!

I keep seeing the crossfade option when messing around the settings on the Sonos App.  What exactly does it do and when do I use it?

All of a sudden I’m no longer able to rearrange the songs in queue from my iPhone or iPad.   I’m able to add songs from my library and select “add to end of queue” or “play next”, but once they are added, I’m unable to adjust the order.  Normally I can tap and hold a song and move it up or down in the queue, that option is gone - all I can do is delete songs.   :(   My Sonos and iOS software are both up to date.  I am still able to rearrange songs on my Mac but it was so convenient to be able to do it from my phone - this was one of my favorite features of the Sonos app.  Am I missing something?

Hi. I froze my Sonos system at 8.4 in order to preserve my CR100’s. I am about to buy 2 second hand ZP120’s to add to the system. I suspect that I can only link them if my entire system is running the same firmware, and the ones I am going to purchase are running the latest firmware. I’ve read that I need to do a factory reset on the new units then add them as new units. I also know that updating the existing units will brick the CR100s. The question is: What will happen to my Sonos playlists during the update process - will they be preserved?

I’d like to connect an internet music service live stream on my Macbook Pro laptop to my Sonos system. While Sonos does provide access to many internet streaming services, I have a subscription to Hearts of Space and so am not limited by predefined music that the service chooses to air through the Sonos arrangement. I can select anything from their entire library. Is is possible therefore to get the audio ouput from my Macbook Pro streamed to my Sonos system? Any help much appreciated!  

I have an Apple TV. I want to purchase a Sonos speaker and debating between the Five and Arc. Can I connect my Apple TV to the Five via Airplay to output audio?

This sounds intriguing and my Tidal trial will still be active when I receive my Sonos Arc... I hope. With all the fuss over getting Atmos signals from Arc and eArc I wonder how is it effected when streaming music.  Can the art output Atmos music via a stream?

I play the drums and found a way to use the beam as my speaker, but the 75 ms delay is very annoying. How can I bypass this delay?

I would like to be able to search for other Spotify profiles or public playlists. It would make sense to me if there was a users tab to search just like artist or song. I would like to search for friends playlists by searching for their username first. I would also like to see a followed tab to sort by friends who I follow.    if this is possible using the Sonos app please point me in the right direction. If not possible I would like to request this feature. 

Android Galaxy S10+. App version 11.1. The notification “Stopping the service may affect Sonos homescreen widgets” shows constantly regardless of the status of Sonos system or what actions I am taking. I have read the post made about six months ago. Sonos rep stated they would look into it. I have turned off background process notifications but I suspect I am not seeing other notifications. When will this be fixed?    

I just purchased two (2) Sonos moves and paired them together as one speaker. Moving the volume control on my iPhone does not affect the volume at all. I can only change the volume manually on the actual speakers. 

Hi there, I currently have two Play:1 devices and I’ve found it increasingly annoying that I can’t play BBC Sounds radio shows without going through the Sonos app (plus not all the Sounds content is available through Radio by TuneIn). So my question is this: if I buy a One SL (I’m not interested in voice control), could I use AirPlay 2 (I’ve got an iPhone XR) to listen to whatever is playing on my phone through the One SL, then group that with my Play:1 devices if I so wished? In addition, I have a lot of songs in the Music Library on my phone (I don’t use Apple Music, these are mostly songs I’ve bought through iTunes ages ago or even copied to my laptop from actual CDs) which at the moment I can’t listen to through my Sonos speakers unless I have the laptop switched on. Would AirPlay 2 solve this problem too?  Thanks very much in advance! :) Sarah

I couldn’t find clear answers for setting up Sonos with Amazon Music Unlimited HD Family Plan and Alexa. So, wanted to share what we did in case it is helpful for others. Our system is:  Sonos One in the office Sonos One in my daughter’s room Stereo pair of Sonos One SLs with Sonos Subwoofer in the living room  One phone with Sonos app and Alexa app to control everything (daughter doesn’t have a phone) Our goal: Connect Sonos to our Family Plan Play music from separate accounts in the Family Plan for myself and my daughter Have Alexa recognize our voices and by default play from the correct account in the Family Plan Required steps: Create the Family Plan on Amazon (in our case, we were upgrading an existing account to a Family Plan) Invite family members to join the account on Amazon. As far as I can figure out, these accounts must be adult accounts. Teen accou

I understand that we can tweak the speakers after setting up TruePlay using the EQ and SUB levels, but does “pure” TruePlay assume that Loudness is turned on or off? Put another way, if we toggle Loudness after TruePlay setup does it change the outcome?

Looking for some help if possible please - some tracks in Spotify won’t play via the Sonos app or direct to Sonos via devices available in Spotify - the playlist are being accessed via Sonos, the songs are greyed out, despite them being a able to be played via the Spotify app on all of my mobile devices, IOS and Android.    

Hello About a year ago there was a thread about Sonos’ inability to shuffle an Apple Music library.   Edward R (Sonos staff) wrote: I am afraid that sending 12,000 tracks to the queue is quite demanding of your home network. The reason GPM may allow this is due to the tracks possibly being of a lower fidelity. What Jeff recommended was for testing purposes. We will be sure to forward this feedback for you, in any case. Many thanks. I am new to Sonos this week.  I am having this problem, can I assume that the feedback was forwarded but nothing has been done.  Apple Music does not queue the entire library when shuffling songs, so this should not be the issue - Sonos only needs to ask for the next track. I think that Sonos should reasonably expect that some of their users will (a) be using Apple Music and (b) have large libraries.

I’ve read a bunch of “fix-it” docs on here but none really with what I’m seeing. I have no issues with my actual speakers playing music. I have 2 Sonos 5, 3 Sonos 1, and HT system. None have problems connecting or playing music. But the app is horrible lately. Every time I go to access the app, the “Rooms” section shows maybe 2 of my speakers, but when I go into “Settings/System” they’re all showing up. So I know it “sees” them. Or maybe not, is “System” connected to my account and not what it sees on the network? When I’m in “Rooms” it only shows a few of them. Then, it takes forever for the app to connect to all of my music sources (i.e. Apple Music, Spotify, Pandora, etc).  As I type, right now I can only see 2 speakers in “Rooms”. When I go to “Settings/System” I can see all my speakers. But I can’t pause the music on the app. I don’t believe it’s an issue with my wifi network (Orbi Mesh network). All speakers are connected wirelessly, but as mentioned above

Is it going to be possible to resurrect a Sonos unit that has been put into 'Recycle Mode' considering the latest announcement?  

Hey all, I just had a pair of Sonos One SL speakers delivered. Lots of good, I love the look and sound. However, I'm disappointed I cant send PC, TV and Phone audio directly to the One SL, of particular interest is the PC. Ideally, I wish it had Bluetooth or even just a 3.5cm Jack. However, I am sure there is a way to create a streaming service with the UPnP, or some other method I'm not yet aware of. Can anyone recommend a neat solution? I have tried a few searches that recommended apps but with no success yet from any of them. I also don't want to buy more kit so please keep recommendations to this scope. Technical detail is fine, I am willing to code the app myself. I can code in any language or platform.  

Hello, It has already been answered and closed but I guess the more people asking for the same feature the more it might get prioritized. I can only agree to below link and request.   I would really like to have a default streaming output when there is no history or cache to refer to. Only pressing play on my sonos and always knowing it will play my favourite radio channel or my spotify playlist - IF there is no stored history to resume from. Power surge whatever reason. Also missing in the other post I think… I also would like to have the possibility to reset the history at eg 3AM so that if I want to have a specific radio channel in the morning it will always play that. And not the music playlist I had late the evening before. Another way to solve this would be to long press play or double tap…. on the play button to play a predefined streaming service.  

Since a recent app update, when I use my upnp server with my Sonos system, the seek bar no longer works on the Sonos app. The desktop app does not show any seek/time information at all, the iOS and Andriod app show the time of the track, but not the remaining time or the seek information. I have tried several other upnp servers and they all act the same. So I do not believe the issue is with my upnp server. Is anyone aware of a way to resolve this?

My phone connects with no problem to the Move using Bluetooth, my wife’s phone finds the Move with Bluetooth on her phone, BUT...my MacBook Pro doesn’t ever show the Move in Bluetooth, no matter how close my laptop is to the Move. Any ideas as to why?

With S2 coming and the updated groups feature, will you be able to easily have a speaker not only just be in multiple groups, but also move rooms with ease?   Here is an example scenario to make sense of the question. You have a Sub and it’s paired with playbar for a TV set up. In the same room you have two Play Ones set up for stereo music. Could you have the Sub easily join with the two Play Ones for a better experience with the stereo sound when the TV playbar is not in use. This way you can utilize the benefits of the sub in both the stereo set up as well as the TV set up without cluttering the small space with a second sub.    This comes into play in many open spaces like condos where kitchens and living spaces are side by side. We don’t want to use the playbar for music as the stereo sound and separation is better with Ones or play 5’s but the One’s lack the bass. Since they are in close proximity to the TV set up it would be ideal to have a preset w

I wonder if its possible to change this screen to something else? Preferably something more geometric.