Controllers and Music services

Since S1 launch, cannot get two of my four speakers to update. Play 3 is connected via ethernet, fine One Play 1 is updated, another 2 x Play 1 will not update. So far have tried bringing all to same room, connecting them to ethernet, resetting speakers and adding them back into Sonos as new products.  Still failing to update, and as such can’t be grouped now with other speakers. Also tried installing S2 app but as soon as it realises 2 speakers need an update it tries again and fails. Error codes usually 30 and 1001  Internet isn’t the problem

Hi, I am new to the Sonos world and I have a Beam setup with my TV which works fine. I have a large music collection on my PC and I’m experimeneting with how to play MP3's on my Beam. I've installed the Windows desktop client and I’ve created a playlist but I cannot figure out at all how to add tracks to the playlist. I have gotten music to play but only by right clicking a file and clicking “Play to > Sonos Beam Media Renderer”. This opens another player which sends the music to the other player which sends it to the Beam. Could somebody please talk me through how to add MP3’s stored on my PC into a playlist or if I can play MP3’s without using the rendere? I will confess to still be using Windows 7. It’s on my to do list for the next couple of weeks. Not sure if that has an impact of any of the above. Thanks.

I updated to the S1 controller today and now it launches, shows the interface (including my speakers, playlist, queue), and after 3 or so seconds the app crashes. The attached is the error from the Application Log. I of course rebooted, uninstalled and reinstalled, ran sfc to confirm all system files are good, confirmed I’m up to date on windows updates, and I even removed the Sonos settings from %appdata%, and nothing helped. I have very little running on my machine, and the old controller did work. Googling around leads me to believe this error is within the app rather than the system (or .NET subsystem).    

Can you share the intended release date and intended fixes in 12.1? Given the software usually drops 1x/month and the latest release was 6/8/20, I’m hoping there will be a new software drop soon that addresses many of the compatibility issues people are seeing with the new Arc (LPCM, AppleTV, eARC pass-through). @Ryan S  Here are some of the issues I’m referring to (people with brand new eARC TVs that are having issues due to the single HDMI on the back of the Arc with other streaming devices): https://en.community.sonos.com/ask-a-question-228987/appletv-4k-lg-65nano91ana-sonos-arc-no-atmos-6844329 https://en.community.sonos.com/home-theater-228993/lg-c9-and-sonos-arc-6842322 https://en.community.sonos.com/home-theater-228993/atmos-apple-tv-4k-working-for-netflix-not-for-itunes-movies-6842776 https://discussions.apple.com/thread/251459688?page=1    

I’m being told that I need to upgrade my app to Sonos 2 but can’t get past the Terms of Use page?  

Can I receive Times Radio ?

Does anyone know if there is a way to essentially add a paging function to an existing system, perhaps via a script? My client owns a business and uses several SONOS speakers tied together as multiple zones playing the same content throughout he store. He wants to be able to play background music (ie: Pandora) but add the functionality of something like pushing a mic button and announcing over the “PA”, then seamlessly returning to the original source. It is possible to add a PORT for the source but that would require one select the alternate “line-in’ source then reselect the original but that's’s less than ideal. A custom scrip that performs these functions would work as the base software lacks (AFAIK) the functionality to do anything but manual switching.  Thanks!  

Three years ago I initiated a thread called, “Sonos support for Hi Res Audio” and was entertained then by some of the rationalizations and, arguably, programmed responses as to why Sonos did not support Hi Res Audio.      Today, I read from Sonos that in June of 2020, “Sonos S2 will enable higher resolution audio technologies for music and home theater.”   WHAT? Did Sonos cave to the marketing pressures?   Or is it more likely that they were controlling the narrative 3 years ago to buy time until their HW and SW Platforms were ready to roll out Hi Res Audio?  I suspect this is the real story AND applaud Sonos for managing their customers until they were ready for a major platform release as these things take quite awhile (about 3-4 years) to develop, integrate and test.     As I wrote then, to the astonishment and backlash from some in that forum, there were people (one called me a Unicorn) who could discern the difference in digitized formats.     Perhaps, three years ago there were m

Not a huge issue, but I notice that album art display on the “My Sonos” part of the Sonos app (S2) is inconsistent.  For example, under Albums, some albums show with no album art, but when you tap the album to display the tracks, the album art shows along with the track list.   Even more odd, in the Songs list on My Sonos, album art shows on some songs, but not others, but from the SAME album.  Further, the songs that are missing album art on the Songs list, ALL show up with album art in a Playlist.   And ALL songs/albums with missing art on “My Sonos”,  display the album art correctly in the “now playing” screen when it is actually playing. So the problem seems to be primarily with the main screen on “My Sonos” (where you see the lists of recently played, stations, albums, etc.). This behavior seems wildly inconsistent.   Is there anything I can do about this?  Am I missing a setting somewhere?    

I have a Play 1 and Play 3 and this morning the S1 app said my system is no longer compatible and I would need to upgrade to S2. My understanding from the Sonos website is that I don’t have to upgrade but it seems that is wrong. I’m basically stuck on one playlist because it won’t let me access the controls. Do I have to upgrade or do I have other options? 

How to delete/modify a room group in Sonos 2 on iOS ?

I still have and use my 2 CR200’s.  There is no Sonos replacement under the Trade Up program.  I have 10 Sonos Amps, so I intend to continuing updating my system as new software becomes available.  What other devices can I use to replace the CR200’s once they become obsolete? I start playing my Sonos system with commands to Alexa and 8 Echo Dot’s throughout my house.  I use the CR200’s in their docks to adjust things I can’t do with Echo Dots - change an individual zone volume, visually check to see what is playing, add or drop a zone from an area group, etc.  While I can do all these things from the Android app, I don’t carry a phone with me around the house. (In our house the phone goes in a cradle at the door -- no checking email at dinner.) I really like the fact that I can just set the CR200 in it’s cradle and it stays charged.  I can pick it up to use it and then put it back and forget it when I’m done. So, what to do?  I have an Amazon Fire HD 8, but it is much bigger than the C

How  to play DJPro through Sonos System ?

My wife and I have exactly the same iPhone XR and she has been able to download the app S2 to her phone. Not only can I not get S2 from Apple App Store,   S1 won't now load either onto my iPhone.  Her S2 app is working well , it is also loaded on a IMAC, and 2 iPads. We have 9 Sonos S2 compatible units and on my account records 1 item (s2 incomparable) , that even shown is not live or used (was thrown away some ti e ago).   My Phone past Sonos software (that was working ok until two weeks ago) was deleted in the new S@ set up mode and  so now I have a phone that can't play any sonos units, as I have no - working app.  Can someone please help ?

I cannot get past the Terms of Use screen to finish installation of the S2 app. No "Accept" button is available. Thanks. 

Is anyone else frustrated that Sonos doesn’t support stereo pairing for Move over Bluetooth?   I purchased a move with the intention of getting another in the future to have stereo outdoors but no support!    I hope to see this resolved with an update on the near future!   good day! 

What has changed with the S2 update , my speakers sound much worse than they used to, they seems to lost the depth of sound and bass - I have Ones and Beams - the beams sound ok with tv but when playing music both the Ones and the Beams dont sound anywhere near as good as they did before the update.   Is this a clandestine move to get me to buy a sub ?

Could we have release notes for v12? With new features and improvements? Any news on SMB support, library size, STP?  

I will start this thread with a few caveats: First, this thread is not for rants. There are plenty here for those, and there is no bar on opening new ones. Second, the thread is directed for the subset of users that have a large investment in legacy products, and are content to see their Sonos systems as music systems that offer stable streamed music from either a NAS or from the net, and have no expectation of more bells and whistles - just that things continue to work as they are working today. I happen to be in this boat as well, as someone that has three out of six zones running very well on legacy products that I simply cannot afford to jettison until the hardware dies. Third, this thread is based on facts, some of which have been coming to light only over the last 48 or so hours. It is therefore incomplete to an extent, and may even be wrong in places. Feel free therefore to clarify/correct/add as necessary - and I specifically invite @Ryan S  to do so. But, no rants please - the

Hey. Whist should i do to use s1 controller. When I chose it Hmm it jus say open s2 App. But since I got a speaker in kitchen who is not supported in s2. I wanna use s1 so I can listen to it when I am in kitchen. What to do?

after many hours splitting my S1 from my S2 system and getting the apps to work on my phone I now need the apps to work on my wife’s phone. I downloaded them & expected all the info to be there having logged into my account. it looks like I have to set up the whole system again on my wife’s app. surely there has to be a simple solution to this?

OK,  Followed directions, downloaded S1 and S2.  Ran S2 and it says install S1 and run it to remove gen 1 devices from the system. Go to system tools , and there is no “Remove Products” button!!  All there is are System Compatibility link and a System Management “Trade Up” link.  So how do I remove products so I can run S2??? Do I need to update my system first?  When I check for updates, there is a new update.    

App can’t find Sonos   Got a new cable Modem. Same router – same SSID and Password. All my wi-fi devices reconnect immediately – except Sonos of course. I press the “Infinity Button” and the App starts looking immediately (therefore, it is detecting the key press (no problem). It says it has detected my system, but then immediately goes back into an error state – “No system found”   I read once where Sonos is going to disable older speakers to make you buy new speakers?   I have two Play5’s and two stereo pairs of Play One (Gen 1)   I’ve deleted and re-installed the App – still doesn’t work   Any solutions? Can’t Sonos make a more robust system here? – sorry I’m frustraed  

Before I updated to S2, S1 was playing my 24-bit FLAC files but up to 48KHz sample rate. It won’t play anything above this. S1 was not meant to play anything above CD quality 16bit. When I heard that S2 will be playing Hi-Res I thought it will play all Hi Res tracks up to 24/192KHz I thought finally. So S1 was downgrading the track quality before it plays? Also any tracks higher than 24/48 it says it cannot play. Now with S2 - there is no change as yet. It still plays up to 24/48 and I presume is downgrading the tracks. Does S2 have the capability to play Hi-Res tracks? Or is this feature coming soon? Thanks.    

My old desktop controller said an update was available.  i ran the update but when the app restarted i received the “Sonos Desktop Controller has stopped working” error.  I tried rebooting, rebooting on safe mode, and still wouldn't run.  I uninstalled the software and tried loading S1 and S2.  I get the same error on each. I loaded all windows updates and still nothing. OS:  Windows 7 Home Premium - Service Pack 1 Any suggestions?  Thanks!