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Answered

S2 app installation problem

  • June 10, 2020
  • 8 replies
  • 788 views
K

I download the S2 app, I did he installation and the I execute the app.

I enter in the app, but I can not to do anything.

The next picture shows the screen with the “use condition” but I cant to go the next step into the sonos setup.

What is wrong???

 

 

Best answer by Liberator

Press on the “use conditions” that you see, as per your screenshot in your post, above. You will be redirected to an internet page with all the conditions set out. Simply return to the app and you will have now have the option to confirm you accept the conditions and the app will open up.

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    8 replies

    K
    • KDarinG
    • Author
    • Contributor I
    • 2 replies
    • June 10, 2020

    More data to the mistery…

    With PC the Sonos S2 desktop app work OK.
    The cellphone is Oppo Reno2Z with Android 9.
     

    V
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    • viper69
    • Producer I
    • 32 replies
    • June 11, 2020

    Good luck, The S2 PC works for me for now, the app on my iPhone is frozen with a white screen everytime I open it. It’s a bad app. And I can’t use S1 anymore either, installing s2 did something.

    L
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    • Liberator
    • Lyricist III
    • 7 replies
    • Answer
    • June 11, 2020

    Press on the “use conditions” that you see, as per your screenshot in your post, above. You will be redirected to an internet page with all the conditions set out. Simply return to the app and you will have now have the option to confirm you accept the conditions and the app will open up.

    K
    • KDarinG
    • Author
    • Contributor I
    • 2 replies
    • June 11, 2020

    OK, it works¡¡¡

    My problem is my GUI/user interface is little bit different¡¡¡

    Therefore I had to load the generic user interface, then I can to return the app and confirm.

    Thanks¡¡¡¡

    L
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    • Liberator
    • Lyricist III
    • 7 replies
    • June 11, 2020

    You’re welcome … Sonos should add a bit of text to advise that pressing the “conditions” will redirect to another page and that would remove any confusion. Also, from my experience, running the app on both tablet and smartphone required this step on each device, in other words, this relates to the app per device and not your system. 

    P
    • pheditor
    • Lyricist II
    • 4 replies
    • June 26, 2020

    How can I get passed the iOS terms of service in the S2 app?

     

    M
    • mschorer
    • Lyricist I
    • 1 reply
    • July 5, 2020

    This does not work in German. Don‘t know for other languages. But after changing to English, the above tipp with going to the web page and back actually reveals the „next“ button!

     

    Hey Sonos team, a bite multilingual testing wouldn’t hurt!!!

    D
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    • DRCNY
    • Lyricist III
    • 13 replies
    • July 6, 2020

    Avoid S2 if you can, I’ve had nothing but issues since I sadly upgraded.  Had I known I would have remained on S1 which had zero problems for MANY years!

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