Components & Architectural

I’m getting this error:{"pageProps":{"__N_REDIRECT":"/en-us/shop","__N_REDIRECT_STATUS":307},"__N_SSG":true}When I click on “shop” on the webiste.Yes, I’ve cleared the cache, restarted the browser, restarted the computer and tried on both a Mac and a PC.Any ideas?

Hi,I have a Beam, 2 x One and Sub plus a Roam grouped. If I am watching Sky Q but then decide to play a track on Spotify via my iPhone connected to the grouped devices and then stop the track to return to Sky Q programme I lose the sound? The only way I can get audio to return to Sky Q is by powering TV off. Is there a more graceful way of doing this? I expected it to happen automatically with having to power TV on and off. Thanks in advance. 

Sonos has stopped connecting to Sirius this morning.  Been working fine until this morning.  Alarms failed to start. Unable to connect manually.  Message:“Unable tp play the radio station”Sonos system and app updated to 13.4.1Diagnostic # 1546886573

So I’ve just bought a new LG OLEDC155 TV along with a Sonos Beam gen 2. I get sound from watching live tv but when I play anything at all from my Apple TV 4K there’s absolutely no sound at all. Any help appreciated. 

I use S1 with a Connect on the same network where I have multiple other devices running S2. It’s always worked fine. Today the S1 app was not connecting and seemed to not even know my ID. I logged out and logged back in and then it told me to use S2. Of course the S2 does not work with the Connect so I factory reset the Connect, reinstalled the S1 app and tried to connect the Connect. No dice. Tried everything and finally had to dig it out of its location and plug it hard into the router. Got it set up but the S1 app was acting weird and would log into my account but then lose connection with the Connect. Then it would say “we found Connect” and I’d click on it but have to log into my account all over again. THEN all of my services were gone so I added them back and it said “oh we found them!” one by one. Sheesh I did all of this but it would not play. Seemed to be lost trying to find the Connect and my account. I was 90 minutes in at this point. THEN…… It told me I needed to start usi

I had my Sonos music library setup on a USB stick in my WiFi router. All has been working fine, including playing songs from that USB source and running regular updates of the music library (re-indexing). Now I'm getting this error when trying to update the music library:  Music files not available[usb location on router] is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Settings > System > Music Library Setup to check the path.Even after this mesage was displayed, Sonos could play songs from the USB drive (i.e. from the existing music library) absolutely fine, so the potential issues mentioned in the message don’t apply; it was just the music library update that stopped working. To try to fix things, I deleted the music library reference from Sonos and tried to add it again. (I did this using the Sonos desktop app to navigate to the required location on the USB drive, so Sonos can definitely find and re

I have a Beam and a one that are 2 years old not working well with Sonos app.  Should I be using S1 or S2 app? Should I have the original Sonos app & S2 loaded or just S2? My problem is the sound fades in and out and Alexa drops off. I use it with a Sony android smart TV. 

After 3 years, here I am once again with no Sub. Tryin’ to upgrde to S2 controller, I added my devices Playbar and Sub (new way to do it, not so intuitive, but that’s it). After that I connected the sub, it took about 10/15 minutes. Palybar+Sub are in the same room but, once again, Sub doesn’t work (no sound) neither in WiFi nor in Eth. No Boost at the time (do I really need one, with S1 all was perfect).1 hour to make work everything, but...no way to do it. For about 10/15 seconds Sub has started, but in the App I saw the “?”. When in the App I finally saw the Sub...no sound from it. Modem AVM 7590 and repeater 1750, will try again and, eventually I must use the Boost.

My sonos playbase stopped connecting via airplay. I tried resetting and setup fails at the step where the Playbase is added to a room, when setting up over wifi. On ethernet it sets up properly. Now it only works on ethernet and not wifi.

I have bought a Sonos Amp and a Port to augment my system of 2 Sonos 5s, a Playbar and several Ones and Ikea speakers. I'm on Sonos net and have historically always suffered from interference. It's a big help being able to use the Support info to check signal strength etcHowever the Amp and the Port are showing no info or colours etc on the report. I understand this may be a change in policy from Sonos - is that the case?And if so……. why do it?

For a while now it seems my Playbar is processing remote control commands twice.Whenever I try and control the volume through one of my remotes (TV. FreeSat, FireTV) the command is actioned but the white light on the Playbar flashes twice. For volume up/down it means the changes are twice what they should be, but it also means I cannot mute the Playbar.  Pressing the mute button it mutes and then immediately un-mutes!The same happens no matter which remote I use.  I have tried the ‘Remote Control Setup’ within the app but it makes no difference.Any ideas anyone?

Hi there, is it a known problem with the iTunes, that you can't add a service currently? I have deleted and reinstalled a few times, but it gets so far then just stops. Worked perfectly previously. Cheers 

I have my Playbar connected to my TV. I have it resting horizontal on a cablnet below the TV. I have a large room with 20’ ceilings. When I watch TV for some reason I have a hard time hearing people talking during shows/movies. I find that it sounds better when I flip the Playbar up vertically and I can hear the voices better and the background music isn't as loud. Problem is when I flip it vertically then my remote wont control the volume on the playbar anymore. I would have to put back horizontal, adjust the volume, then flip back vertical.Any way around this issue??  I dont want to mount the playbar on the wall vertically so I am at a loss and it is very frustrating even though there is a sensor on the vertical side for volume.  Thanks in advance!

I just got a new Sony TV (2021 Bravia X90J) and can’t get the remote to properly control the Playbase volume. After I successfully (according to the Sonos app) pair the remote, the remote will decrease volume (when the - volume button is pressed) but won’t increase volume (when + volume is pressed nothing happens). Any ideas?

Hi, my Playbar was working fine whilst laid flat. I’ve now wall mounted it and connected it to my TV and I’ve got a high pitched static like noise when it’s in use and afterwards for a while, then it stops. This is happening both when watching TV or listening to music so I don’t think it’s related to the optical cable. I have already done a factory reset which didn’t help.I have submitted a diagnostic (764888460). I’ve also called (customer reference 03461863) but my call got disconnected (poor phone signal on my end).Is there anything you can do to help?Thanks,Chris

Hi support. My PC restarts in the middle of update install on Windows 10 app. 13.4.1. It has done that on earlier version, and then it didnt in a long while. But the last update, it started again.I have send an diagnostic with number 264811369 to your support dep.Just to let you know, that theres a problem with the app update on the latest version. Best regards,Michael

Does anyone know if this would be better/work? I have a broadband connection and use the wifi connection from the providers router ( in this case Telenet ).Sometimes when playing the sound on all the ones connected through wifi drops , sometimes a second but sometimes a few seconds in a row, or a sec off, a second on (i also have a connection from my connect to my stereo, because i have two big BOSE boxes attached to that one aswell…. those never drop sound, that’s why i assume it’s a wifi prob)I have 5 play1, one sonos one, one BEAM and a connect.Would something like this:https://www.amazon.fr/NETGEAR-Point-dacc%C3%A8s-WiFi-WAX204/dp/B08MQ5CVQK?ref_=Oct_DLandingS_D_e31ff8b9_64&smid=A1X6FK5RDHNB96&th=1or a MESH set up resolve those problems or not?I think the TELENET router cannot handle all these things? (also have Philips HUE at home)Any help would be appreciated! ThxSid

I have 2 system. One at my home and one at my business. The business has all play one speakers (3). I recently changed internet providers and trying to reconnect my system with an ipad. I can’t get the sonos to recognize the speakers. The ipad is connected to the wifi but it wont connect the speakers. What could the issues be? 

Diagnostic: 1931005545I have a Deezer playlist (a Deezer Editor one, not a personal one) which has a song that cuts out after 30s every time it gets played. No problems otherwise. How do I get the system to "refresh" this song?Playing the same song on my phone in the Deezer app gets me the whole song, so the source material is good.Thanks

I have an aging set up of two connect amps and a connect for zone playing, all connecting to hard wired ceiling speakers .the two amps work fine in their respective allocated room kitchen and bedroom but the connect isn’t working and can’t reconnect despite every attempt. I get a flickering white light. Any ideas? Just dead?

I’ve managed the process of migrating my system from S1 to S2 with only the loss of one deprecated speaker so far. But my Playbar is not being recognized by the S2 controller. I’ve gone through the in-app “add” process several times, power cycled the Playbar, even done a factory reset.What is the step-by-step process that will definitively get this Playbar into the S2 controller? I’ve done all the “troubleshooting” and it has not worked. I just need a guaranteed, straightforward procedure.

Ever since the most recent update, sometime when I’m using the Sonos app, the volume will turn up on its own and start blaring whatever is playing. Has anyone else had this issue and know why this is happening? Its also worth noting that every so often the audio will cut off in certain rooms and come back on a few seconds later, but it makes it sound like the music is cutting in and out. Again, does anyone else have this issue or know why it’s happening?

So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into the song, which is pretty annoying. Funny thing is, when the songs change by them self going through a playlist I will not experience any delay at all.What can be causing this problems?For information:I have 7 play 1 units, 1 play 3 and 1 play 5 gen 2 and a boost.I have great internet connection and my apartment is only 83 square meters so distance between shouldn’t be a problem.  

Hi, All references will be to S1 components unless otherwise stated.Have an interesting problem. Fri evening, just as the guests were arriving for pizza night, my entire system (1 bridge, 2 5s, 1 3 and a one) went dead. It was on and just stopped playing, and the app (both my wife’s, which is android, and mine on iOS) was “unable to connect to Sonos”.  Problems with Sonos connectivity are plentiful for us but ive never had it die in the middle of a session before, so my thinking was that my bridge died/mechanical failure. checked the router and it came up as connected, but unplugging it and plugging it back in made it disappear, irrespective of which socket i tried to connect it to. So, I removed it and have attempted to connect to the individual players via the apps (my wifes, mine on iOS as well as my PC one) but the apps dont find them. I get an orange flashing light when hitting the buttons on top. Obviously Ive checked power, Ive rebooted the router and the speakers, and as far as

Hi if I play music through my line in on my echo 4th gen can I hear that through my sonas sl?