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mobimob
Contributor I
Dec 1, 2021 9:11 AM UTC
Answered

App update restarts my PC

Hi support. My PC restarts in the middle of update install on Windows 10 app. 13.4.1. It has done that on earlier version, and then it didnt in a long while. But the last update, it started again.

I have send an diagnostic with number 264811369 to your support dep.

Just to let you know, that theres a problem with the app update on the latest version.

 

Best regards,

Michael

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James L.
James L.Answer
Retired Community Staff
Dec 1, 2021 9:14 AM UTC

Hi @mobimob,

 

You’re part of an active beta test for that version, so we can’t provide support here. Please use the Beta Community to report an issue with this version.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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6 replies

James L.
James L.Answer
Retired Community Staff
Dec 1, 2021 9:14 AM UTC

Hi @mobimob,

 

You’re part of an active beta test for that version, so we can’t provide support here. Please use the Beta Community to report an issue with this version.

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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    mobimobAuthor
    Contributor I
    Dec 1, 2021 9:19 AM UTC

    Hi James, well I also thought that I was a part of a beta, but on my Coommunity beta pages, it says that Im not :) So I cant get help there…..I have had trouble before, that I werent a part of the beta, even though I have enrolled. Can you help me with access to the beta?

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    John B
    Dec 1, 2021 9:31 AM UTC

    Hi. This is a user forum for the live version of Sonos. It is not part of Sonos Support so I think you should be contacting Sonos directly about this. 

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    mobimobAuthor
    Contributor I
    Dec 1, 2021 9:40 AM UTC

    Hi. This is a user forum for the live version of Sonos. It is not part of Sonos Support so I think you should be contacting Sonos directly about this. 

    Hi John B, yes, correct, but My Beta forum says I should post here, beacuse Im on the same version as live users. 🙂 So now Im confused 🙂 Thats why I have replied to James above.

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    mobimobAuthor
    Contributor I
    Dec 1, 2021 9:47 AM UTC

    I have several issues, but cant post them on beta, even though Im on it :) The Beta forum says, Im on the same version as live users, so i have to use the public Forum…...Strange.

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    mobimobAuthor
    Contributor I
    Dec 1, 2021 10:12 AM UTC

    I have been in contact with Support Live chat, and the Beta team will contact me. So Ill wait for them. Thanks to all!

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