Skip to main content
garethsw
Trending Lyricist I
Dec 3, 2021 2:01 PM UTC
Answered

Sonos available diagnostic info

I have bought a Sonos Amp and a Port to augment my system of 2 Sonos 5s, a Playbar and several Ones and Ikea speakers. I'm on Sonos net and have historically always suffered from interference. It's a big help being able to use the Support info to check signal strength etc

However the Amp and the Port are showing no info or colours etc on the report. I understand this may be a change in policy from Sonos - is that the case?

And if so……. why do it?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    ratty
    rattyAnswer
    Dec 3, 2021 2:12 PM UTC

    Not a change in policy. The latest players contain a (better) wireless card which doesn’t return ambient noise data in a form compatible with the matrix. The signal strength figures in the body of the matrix are still valid. 

    View in thread

    3 replies

    ratty
    rattyAnswer
    Dec 3, 2021 2:12 PM UTC

    Not a change in policy. The latest players contain a (better) wireless card which doesn’t return ambient noise data in a form compatible with the matrix. The signal strength figures in the body of the matrix are still valid. 

    Translate
      garethswAuthor
      Trending Lyricist I
      Dec 3, 2021 11:20 PM UTC

      Thanks for the reply - I’ve noticed a perceptible improvement in performance, but what you are saying is that we won’t see the noise floor or OFDM ANI data any more….. that’s a real shame, however I guess if the overall performance is better then OK…… 

      How does the Sonos team diagnose interference issues when people submit diagnostics now? 

      Translate
      Airgetlam
      Airgetlam
      Dec 3, 2021 11:47 PM UTC

      I think they have access to different data than us, which is part of the submission of a diagnostic report. 

      My expectation is that there isn’t any further development doing on what we have access to, it is essentially “abandoned”, and still working, just not kept “up to date”.

      I could be wildly wrong about both of those assumptions. 

      Translate
      Bruce
      Terms & ConditionsAccessibility statement