Sonos not connecting to Sirius

Forum|Forum|4 years ago
December 7, 2021
9 replies
332 views

Sonos has stopped connecting to Sirius this morning. Been working fine until this morning. Alarms failed to start. Unable to connect manually. Message:

“Unable tp play the radio station”

Sonos system and app updated to 13.4.1

Diagnostic # 1546886573

SiriusXM

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Best answer by DaDD

It’s a AWS issue. From the other Sirius thread

“Hey friends! This is a little outside of my normal role here at Sonos, but I wanted to jump in and let you know we’re seeing issues with both Alexa Voice Control and SiriusXM as a result of an ongoing outage at Amazon Web Services (AWS). We’ve got folks working to get status.sonos.com updated with this information now, but some of our internal tools are also partially affected, so it’s taking a bit of time.

Sorry for the trouble! On the bright side, Amazon is aware and working on the problem.”

https://status.sonos.com/?utm_source=ENsonoscommunity

UKMedia

Is this the same for all music services or just Sirius?

Remember: Sometimes Red Wine helps :)

H

Hank1068

Lyricist I

Will not work for me, in fact I removed my account and attempted to sign in and it’s telling my user id/ password are incorrect. I can still log in under the xm app using those credentials….

D

DaDDAuthor

Headliner I

Is this the same for all music services or just Sirius?

Only have Tunein and local media server, but they all work fine. Just Sirius. I’m now not able to even get to the Sirius channels at all. “Unable to browse music”

UKMedia

I wonder if this is related to the Amazon Music issue? Sonos Status

Remember: Sometimes Red Wine helps :)

UKMedia

Please see the last post in this thread:

Remember: Sometimes Red Wine helps :)

D

DaDDAuthor

Headliner I

Looks like a backend issue on Sonos side connecting to the Sirius and I guess Amazon.

D

DaDDAuthorAnswer

Headliner I

It’s a AWS issue. From the other Sirius thread

“Hey friends! This is a little outside of my normal role here at Sonos, but I wanted to jump in and let you know we’re seeing issues with both Alexa Voice Control and SiriusXM as a result of an ongoing outage at Amazon Web Services (AWS). We’ve got folks working to get status.sonos.com updated with this information now, but some of our internal tools are also partially affected, so it’s taking a bit of time.

Sorry for the trouble! On the bright side, Amazon is aware and working on the problem.”

https://status.sonos.com/?utm_source=ENsonoscommunity