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Contributor I
Dec 5, 2021 5:38 AM UTC
Answered

Sonos Playbase won't setup room or airplay

My sonos playbase stopped connecting via airplay. I tried resetting and setup fails at the step where the Playbase is added to a room, when setting up over wifi. On ethernet it sets up properly. Now it only works on ethernet and not wifi.

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    ratty
    rattyAnswer
    Dec 5, 2021 7:48 AM UTC

    The Playbase wireless may have failed. Wire by Ethernet, submit a diagnostic, note the confirmation number and call Sonos Support. 

    1 reply

    ratty
    rattyAnswer
    Dec 5, 2021 7:48 AM UTC

    The Playbase wireless may have failed. Wire by Ethernet, submit a diagnostic, note the confirmation number and call Sonos Support. 

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