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Contributor I
Nov 27, 2021 11:26 AM UTC
Answered

connect gen 1 flickering white light

I have an aging set up of two connect amps and a connect for zone playing, all connecting to hard wired ceiling speakers .

the two amps work fine in their respective allocated room kitchen and bedroom but the connect isn’t working and can’t reconnect despite every attempt. I get a flickering white light. Any ideas? Just dead?

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    James L.
    James L.Answer
    Retired Community Staff
    Nov 29, 2021 9:16 AM UTC

    Hi @BG147,

     

    If you power down the Connect for 30 seconds and plug it back in, does the light do anything other than flickering white, even for a few seconds? 

    If not, please contact our customer care team via phone or live chat as I suspect there’s a hardware issue happening there.

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    1 reply

    James L.
    James L.Answer
    Retired Community Staff
    Nov 29, 2021 9:16 AM UTC

    Hi @BG147,

     

    If you power down the Connect for 30 seconds and plug it back in, does the light do anything other than flickering white, even for a few seconds? 

    If not, please contact our customer care team via phone or live chat as I suspect there’s a hardware issue happening there.

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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.