Components & Architectural

Hi. I decided to leave beta program 2 days ago. I received the email as planned telling me I had to reinstall the Sonos app from the play store.After this, my system need to be “upgraded” (beta version is 13.4.1, while current production version is 13.4). All my Sonos One’s give an “error 10” while trying to update. Error 10 should be about S1 systems upgrade but this is just not the case, since I haven’t any.I tried to reset anything and start  for scratch, but the problem persists. I can use the speakers, but the app tells I have to upgrade, but I can’t.Is it possible Sonos didn’t think about people leaving beta program?Please tell me if there is a solution.

Con la actualizacion del ultimo firmware las Play 1 no se escuchan en par estereo.Alguna solucion que tenga para este inconveniente.Gracias

Stuck in the loop and doesn’t authorize.Cannot remove it.Cannot make it work Does anyone in Sonos test this stuff?

Hi, after updating my Sonos Beam to S2 13.4, my old Sonos:1 Players are no longer showing up for selection on my iPhone, MacBook or iPad. Restarting the Beam, the Sonos:1 Players or my devices did not solved the problem. I also toggled the AirPlay grouping option many times in the Sonos app and waited a bit, but the problem is still there.There is also a similar Reddit thread about this problem here: https://www.reddit.com/r/sonos/comments/qxl9vd/sonos_beam_and_sonos_one_disappeared_from_sonos/?utm_source=share&utm_medium=ios_app&utm_name=iossmf Any hints to solve my problem? Kind Regards 

I've been working with Onkyo support off and on over the past few months on the following issue and am hoping someone else with a similar issue will find this post and help me (and hopefully Onkyo) troubleshoot.I purchased the Onkyo around a year ago, setup my Port connected to an Onkyo that supports Works with SONOS (NR686) following some youtube video... Onkyo: Settings>Hardware>Works with SONOS>Connected device - choose my Port and all works great. I turn receiver off when done using, later on I start playing something on the Port zone using my Sonos app and it turns the receiver on, sets volume correctly so it can be controlled from my sonos app. Life is good.Sometime last fall it all stops working. I can't point my finger on the root cause, but my thoughts were: sonos S2 or other update, onkyo firmware, I swapped in a new POE switch... lots of variables around the same time.Now if I go to Onkyo: Settings>Hardware>Works with SONOS>Connected Device it either says "

This has happened me several times now, and it’s a real pain. I fully charge my speaker, power it off and store it away so it’s ready for the next use. I have quite a few speakers in the house, so only use the roam when outdoors so it could be several weeks before I use it again. Every time I test it before use the battery is totally drained and dead. Maybe it’s something I’m doing wrong but my gut feels like it’s a problem with the power switch. Has anyone else had this issue or found a solution?E 

Hi I have more and more streaming drops playing local radio program… my Internet connection is stable and wifi is strong…. Is it possible to have a closer look to debug logs on sonos devices to find out what's happen ?thanks Manuel 

Hi, i’m using a cd player connected to the RCA input of the Sonos Amp.Then ampli outs go to passive speakers.Then sub audio out goes to a dedicated analog amplifier + subwoofer. Due to the analog circuit the sub woofer is delayed some ms respect the passive speakers.The problem is that there is no delay option to allign Amp out and sub out.There is only the option to invert phase (0 and 180) of the sub out but it’s not  I could put a processor between cd player and sonos amp to add some delay but i don’t know if the dac is coupling “amp out” and “sub out” or they are separated. Any solutions ?Thanks

When using my sonus and selectinf all my speakers (six total) the music will stop playing in through one speaker then start again then stop.  Please help!

I have newer and older Sonos components, so in one home we use the S2 controller; in the other the S1.  With either controller, either location, different modems/routers, the controllers will not allow me to load Apple Music.  This started to be an issue months ago but other priorities were more important. At one time the controller/Apple interface was fine.  A suggestion was made to d/c Apple Music as a service and reload.  Now, when I attempt to re-add Apple Music as a service, the S1 controller simply hangs.  I get once red circle and then a white screen - no matter what I do.  I can’t even reinstall Apple Music in the controller.  I thought - I’ll go to the web and install Apple Music through the PC controller - but it refers me back to the Android.This is very frustrating.

My Sonos system needs re-setting daily and I am exhausted and about to give up and find an alternative sound system. I bought a connect in the hope that would help but it didn’t. The App struggles to find the system and constantly needs me to re-set our router which is rather inconvenient with my wife and I working from home and I would rather not have to run around my house each day fixing what I see as Sonos failings. Should I delete the App and start factory setting all 8 of the speakers?

I’ve had a Sonos 5.1 setup working fine with the optical out from a Samsung TV for a couple of years. Replaced it with a Philips 70PUS8556 and I’m just getting what I should be from the two rear play:1sit sounds to me like it’s just a quieter reproduction of the Playbar, and weirdly when I change the Music Playback setting from Ambient to Full, even when watching TV, the rears get louder, backing up my theory I think. Any ideas? Using the same optical out cable I was using with the old telly, and the Sonos app does say Dolby Digital 5.1 - I just don’t believe it!

Whenever I add Spotify songs as “Play Next” they get skipped. This is 100% reproducible on all speakers for the last several months. Going back and manually selecting the skipped song in the queue will play it normally.I have submitted diagnostics no. 2032647070, captured immediately after a failed playback.I would appreciate guidance on how to resolve this. Thanks,Jakob

Hi, I stupidly managed to drop my Move speaker, only about six inches and it fell across the charging base slightly denting the front grille cover annoyingly. It still seems to be working ok, but I notice when I dock it onto the base I can see a small amber/orange light come on inside the casing at the bottom for a few seconds. I haven't noticed this before, is it anything to be concerned about?

I had this sonos for years and sometimes it wont connect so I reset it. Did that, adding youtube to my sonos and I enter the code. the separate google page says  success, device connected but when I go to my sonos app it saysthere was a connection error and it could not be made? I've tried it a few times and it will not work, tried another device, even upgraded my YouTube music nothing is working. I have no idea why it wont connect.

I have only been able to get Dolby atmos when watching Jack Ryan on Amazon prime, everything else is Dolby digital, even with Disney +

I have a Sonos Connect device and two Player 1s.  I moved and had no trouble connecting the Player speakers to my new WiFi system.  I am having troubles with the Connect product.  I rebooted, I reset to factory settings, I have successfully added to the Sonos 2 app more than once. (There were no problems using this device at my former home.)The Connect is connected to a CD player as it was previously.  The system plays the CDs for about 20 minutes and then simply disconnects.  This has happened repeatedly and each time I try the steps above.  Has anyone else had this problem and how have you resolved the issue?I am using WiFi with high speed access (almost 200 mbps); Sonos 2; iPhone 12.Any advice would be appreciated.

Intermitantly can’t control volume and then sound cuts out altogether when using Xfinity remote. I have rebooted the router, unplugged the whole system and replugged, updated the TV, updated my Xfinity password which changed a few weeks ago. I can control the sound with the Sonos app OK, but once even that did not work. I even got a new remote from Comcast and it seemed to pair OK. All other actions using the remote work so I don’t think that it is the remote. I am out of ideas.

Hi all I'm posting here as a final hope. I have a set up of:1 x boost1 x beam4 x play:11 x play:32 x One SL1 x One1 x Sub I moved into my current house in January, moving in with most of the speakers and adding the 2 One SLs.The house isn't massive, but it is old. And has a mixture of walls between rooms that vary from a single bricks thickness to an absurdly thick 20 inches (of brick and stone. Like I said...old house!)  Due to the walls the house kills WIFI. I have cable broadband with download speeds of up to 220mbs if within a few feet of the router. However if you move to the adjoining room (beyond one of the 20 inch walls) you'll be lucky to even pick up the WiFi, not least achieve any respectable download speeds. So I've installed a netgear orbi mesh, with 3 access points in the 'dead zones'. WiFi now works perfectly well, as does the 2 hue hubs I have (1 hub for each floor, every room in the house is equipped with hue). I also have ring door bell and a couple of their cameras t

Buongiorno avrei una domanda: utilizzando Spotify su Sonos, mi sto accorgendo che spesso e volentieri il volume del sistema comincia ad andare per i fatti sui, abbassando o addirittura innalzando al max lo stesso....come se andasse in conflitto qualcosa. Ho fatto tutti gli aggiornamenti, ma niente, continua ad accadere. Sapete dirmi qualcosa? GrazieGood morning, I have a question: using Spotify on Sonos, I'm realizing that often and willingly the volume of the system begins to go about, lowering or even raising the same to the max .... as if something conflicting. I made all the updates, but nothing, it continues to happen. Can you tell me something? Thank you

I’ve made no changes to my sonos system.  All speakers are working perfectly, but when my move is grouped it says it’s playing but has no sound.  The volume is on and not muted.  If I press the pause button, all the grouped speakers pause. Please help.

Hi there, I’ve got 6 SONOS devices in the house, all work perfectly at the same time or individually. However, over the last week or so I’ve noticed if I choose an album or playlist on the SONOS app via Amazon Music then almost all the speakers skip, hang, stutter or delay in playing the song. So as a 3rd line IT engineer with 21 years experience I started looking at the obvious. Router, dup IP’s, Wi-Fi interference etc and couldn't fix the issue. However I’ve discovered that if I ask Alexa to play the same album or playlist the issue never happens. It also wont happen if I use SONOS radio, TuneIn Radio or BBC Sounds etc For example, I can open the SONOS app and search for Fleetwood Mac Best Of. I find the album and press play. All the speakers start skipping and juddering, some don't play at all for 30 seconds and then start cutting in and out. If I press stop and then say “Alexa….. play Fleetwood Mac Best Of” - Alexa will find the same Album on the only streaming service I have (Amaz

Sonos just updated some of my speakers making them S2 - thus separating my system - so now my system no longer works as one, I didn’t update to S2 for this reason, but the latest S1 update has done it! One would think sonos are trying to “brick” our devices AGAIN!!!

Use my iPhone to stream podcasts via AirPlay to my Sonos Move however, the signal intermittently finds its way to other components on my Sonos network. Other than manually muting everything else, any ideas please?system consists of 2x old S5, 2x old S3, Old Sub, Connect amp, Bridge, & Move. 

Hi have tried to get help with this in a previous post “Move Stereo Pair Drops Speaker”.  When playing my stereo pair of move speakers using Spotify, it drops one of the speakers. Only solution is to reset the system and play exclusively from within the Sonos app, which has limited functionatlity.  Support seems lacking.