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manuel71
manuel71
Contributor I
November 25, 2021
Answered

Internet radio drops frequently

  • November 25, 2021
  • 2 replies
  • 89 views

Hi 

I have more and more streaming drops playing local radio program… my Internet connection is stable and wifi is strong…. 

Is it possible to have a closer look to debug logs on sonos devices to find out what's happen ?

thanks Manuel 

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    Best answer by John B

    You could submit a system diagnostic and then contact Sonos Support with the confirmation number. 

    https://support.sonos.com/s/article/141?language=en_US

    However, as @castalla suggests, you should first check that this is a general problem, not an issue with the particular stream.

    If it is a general problem, you should also try powering off your router and all Sonos gear, then power up router, then Sonos gear.  This should clear any IP address conflicts.

    If that doesn’t help  then it is probably wireless interference.

    https://support.sonos.com/s/article/3286?language=en_US

    2 replies

    castalla
    Local Superstar
    November 25, 2021

    Which radio station?

    Are other stations affected? 

    It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
      John BAnswer
      November 25, 2021

      You could submit a system diagnostic and then contact Sonos Support with the confirmation number. 

      https://support.sonos.com/s/article/141?language=en_US

      However, as @castalla suggests, you should first check that this is a general problem, not an issue with the particular stream.

      If it is a general problem, you should also try powering off your router and all Sonos gear, then power up router, then Sonos gear.  This should clear any IP address conflicts.

      If that doesn’t help  then it is probably wireless interference.

      https://support.sonos.com/s/article/3286?language=en_US

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