Stereo Pair Drops when using audio services

Forum|Forum|4 years ago
November 10, 2021
3 replies
105 views

Hi have tried to get help with this in a previous post “Move Stereo Pair Drops Speaker”.

When playing my stereo pair of move speakers using Spotify, it drops one of the speakers. Only solution is to reset the system and play exclusively from within the Sonos app, which has limited functionatlity.

Support seems lacking.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by James L.

Hi @Malc rees,

This is primarily a community-led platform where users like you provide assistance and advice to others. If you’re looking for specific technical support and aren’t receiving the answers here, I suggest getting in touch with our customer care team via phone or live chat.

James L.Answer

Retired Community Staff

Hi @Malc rees,

This is primarily a community-led platform where users like you provide assistance and advice to others. If you’re looking for specific technical support and aren’t receiving the answers here, I suggest getting in touch with our customer care team via phone or live chat.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

Malc reesAuthor

Contributor I

Support does not work either

Craig L

Sonos Staff

Thanks for bringing that to our attention! I’ve made our web team aware of this. In the meantime you can change the country dropdown to Germany (or United Kingdom if you prefer) which will present the livechat option for you.

Help others find useful content by clicking the like button and selecting the best answer to your question

Sign up

Login to the community