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Jeremy JG
Contributor II
Nov 23, 2021 3:37 PM UTC
Answered

Exhausted with Sonos problems

My Sonos system needs re-setting daily and I am exhausted and about to give up and find an alternative sound system. I bought a connect in the hope that would help but it didn’t. The App struggles to find the system and constantly needs me to re-set our router which is rather inconvenient with my wife and I working from home and I would rather not have to run around my house each day fixing what I see as Sonos failings. Should I delete the App and start factory setting all 8 of the speakers?

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    UKMedia
    UKMediaAnswer
    Nov 23, 2021 3:39 PM UTC

    Hi

    Please don’t factory reset your devices, you’ll delete any diagnostic information they have.  Please see my article here: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

    Remember: Sometimes Red Wine helps :)
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    2 replies

    UKMedia
    UKMediaAnswer
    Nov 23, 2021 3:39 PM UTC

    Hi

    Please don’t factory reset your devices, you’ll delete any diagnostic information they have.  Please see my article here: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

    Translate
    Remember: Sometimes Red Wine helps :)
      controlav
      controlav
      Lead Maestro
      Nov 23, 2021 10:50 PM UTC

      The problem is your router. Please tell us which one you are suffering with. 
       

      A Boost is a better choice to avoid dumb router problems than a Connect.

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