Spotify problems

‘Your network is unstable’ is not the same thing as your entire network, it’s just the connection between your Sonos devices and your WiFi router that is being evaluated. Most frequently, this is due to simple wifi interference of some type, including outside influences. I once got that message when I had a new neighbor move in, their wifi signal was on the same channel I had been using, and caused enough interference to affect my system. 

There’s also the much smaller chance of it not being WiFi related at all, but a network issue, such as a DNS problem, or duplicate IP addresses, etc. If the above linked FAQ doesn’t help, you may want to do a simple refresh of your Sonos devices’ connections, by unplugging them all from power. While they’re unplugged, reboot your router. Once the router comes back up, plug back in your Sonos devices. 

However, if neither of those solutions resolve the problem, I would recommend that you submit a system diagnostic within 10 minutes of seeing that ‘error’, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Same problem here, have tried everything around the router. Other services work fine but when we try and use Spotify it sometimes works, sometimes doesnt and when it goes wrong and loses connection we then have problems with the Sonos. This has been going on and off for over 6 months.

Like others nothing has changed with the Sonos system, positioning or the router. Im guessing it has to be a spotify specific issue.

Solved! Carried on browsing and found the answer elsewhere and its connected up with no issues immediately.

In Spotify set “Device Broadcast Status” to on and set “Show Local Devices Only” to on.

Spotify and Sonos DO NOT play well together. Why can’t there just be Spotify WITHIN the Sonos app? They have radio stations there! If I use Spotify and Sonos, then technically I have TWO apps on my phone, to send music to my Sonos speakers. I have rebooted router, Sonos, uninstall and reinstall Spotify, etc. All useless.

My workaround is this. I have a beam on my TV with 2 Sonos 1 SL speakers. I added Spotify on my Roku as an app there. When I stream to my TV, which is really Sonos speakers, it works fine.

Anything on my phone app simply DOES NOT WORK. The default is to play music on my phone. WHY would I do that? I want to send music to my Sonos speakers. Since Sonos costs literally HUNDREDS OF DOLLARS you would think it would work better. Spotify should be within Sonos so I just stream with one app.

Again, Spotify and Sonos DO NOT play well together. No matter what the web marketing says from either of them.

Hi,

Pocket Casts is not working on Sonos for the past week already. Any information regarding this?

An odd comment to be made on a Spotify thread.

Have you checked the “view real time service status” page? There’s a link on this very forum to it….

Have you checked with Pocket Casts? They’re the people who control the servers that you’re connecting to. I’d also be trying a simple reboot of both your router  and your speakers, to make sure they’ve all got “fresh” information.

OK, I found a solution for me, but had to do sonos support chat to get it.

Spotify did not show up in services list. When I clicked on connect, it would never connect to sonos.

On my sonos web account, there was no country selected. I had to select country, which does work with Spotify (USA). Then had to reboot Sonos speakers. Then….spotify DID show up in services list. Now I can play spotify on sonos system no problem.

Had to do support chat to get this. I could not find this on the web anywhere. Glad it works now.