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Spotify problems

Forum|Forum|5 years ago
March 16, 2021
37 replies
15770 views

So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into the song, which is pretty annoying.

Funny thing is, when the songs change by them self going through a playlist I will not experience any delay at all.

What can be causing this problems?

For information:
I have 7 play 1 units, 1 play 3 and 1 play 5 gen 2 and a boost.

I have great internet connection and my apartment is only 83 square meters so distance between shouldn’t be a problem.

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Best answer by Xander P

Hi @JonathanB, welcome to the Sonos Community!

We did experience a brief outage with Spotify yesterday, however that has since cleared up - are you still having issues with Spotify playback?

If you’re typically experiencing issues when speakers are grouped, it could be that the first room in the group is having issues with interference, or poor connection - do you have the same issues if you start the group from a room closer to the Boost?

Show previous replies

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Bumpyfunk

Lyricist III

Exactly same here. Sonos works with Soundcloud/radio etc. Spotify is obviously the issue. Removed/readded the service. No change. Reset router, no change.

I have a Play 1 (3 years old)

I have a ONE (18 months old)

I have a Beam (6 months old)

I have resorted to playing music on the tv via YouTube, but it’s a shoddy alternative. EVERYTHING works other than Spotify. I may just bin Spotify off, but most of my playlists are there. I’d have to redo over 10 years of playlists. 🙈

B

Bumpyfunk

Lyricist III

Exactly same here. Sonos works with Soundcloud/radio etc. Spotify is obviously the issue. Removed/readded the service. No change. Reset router, no change.

I have a Play 1 (3 years old)

I have a ONE (18 months old)

I have a Beam (6 months old)

I have resorted to playing music on the tv via YouTube, but it’s a shoddy alternative. EVERYTHING works other than Spotify. I may just bin Spotify off, but most of my playlists are there. I’d have to redo over 10 years of playlists. 🙈

What’s really confusing/frustrating, is that using the Sonos app, the search via Spotify works just fine. It’s only when I try and play the song, does it ‘lose connection’ (but the search function keeps working). It makes no sense at all.

B

Bumpyfunk

Lyricist III

Exactly same here. Sonos works with Soundcloud/radio etc. Spotify is obviously the issue. Removed/readded the service. No change. Reset router, no change.

I have a Play 1 (3 years old)

I have a ONE (18 months old)

I have a Beam (6 months old)

I have resorted to playing music on the tv via YouTube, but it’s a shoddy alternative. EVERYTHING works other than Spotify. I may just bin Spotify off, but most of my playlists are there. I’d have to redo over 10 years of playlists. 🙈

What’s really confusing/frustrating, is that using the Sonos app, the search via Spotify works just fine. It’s only when I try and play the song, does it ‘lose connection’ (but the search function keeps working). It makes no sense at all.

In fact, I just tried Air Play direct from Spotify and it works a treat. Just not via the Sonos app.

There’s obviously a clash between the apps. Can somebody fix it please? That part isn’t my job. 😂

Airgetlam

It would need to be Spotify, since the Sonos is merely getting data from their servers. Sonos has already indicated in many threads that they’re working with Spotify engineers to resolve the issue. You may get a timeline if you were to contact Spotify directly. Sonos doesn’t control the Spotify servers, so Sonos wouldn’t have any idea how many resources are being applied.

Bruce

B

Bumpyfunk

Lyricist III

It would need to be Spotify, since the Sonos is merely getting data from their servers. Sonos has already indicated in many threads that they’re working with Spotify engineers to resolve the issue. You may get a timeline if you were to contact Spotify directly. Sonos doesn’t control the Spotify servers, so Sonos wouldn’t have any idea how many resources are being applied.

I hope you’re right Bruce. Spotify is the main reason I use Sonos. My mates who use Bose with Tidal don’t get this stuff……

Airgetlam

It’s been an issue for a long time, so I’m hoping the more feedback that can be sent to Spotify, the more they’ll get on the ball and fix the issue. I’m afraid if it was truly something on the Sonos side of things, it would be impacting other services as well, which seems not to be the case.

Bruce

B

Bumpyfunk

Lyricist III

It’s been an issue for a long time, so I’m hoping the more feedback that can be sent to Spotify, the more they’ll get on the ball and fix the issue. I’m afraid if it was truly something on the Sonos side of things, it would be impacting other services as well, which seems not to be the case.

Problem is….my Sonos simply doesn’t work now because of this, as Spotify is my core service. But you are correct, all we have here is hope. And that shouldn’t be the case. The money this has all cost me (and ongoing Spotify charges) should mean this doesn’t happen in the first place….

Airgetlam

But Sonos doesn’t receive any of that revenue you speak of. It shouldn’t happen, certainly, but all Sonos does in the equation is point their ‘player’ to a designated server that Spotify owns.

Bruce

Ken_Griffiths

It’s been an issue for a long time, so I’m hoping the more feedback that can be sent to Spotify, the more they’ll get on the ball and fix the issue. I’m afraid if it was truly something on the Sonos side of things, it would be impacting other services as well, which seems not to be the case.

Problem is….my Sonos simply doesn’t work now because of this, as Spotify is my core service. But you are correct, all we have here is hope. And that shouldn’t be the case. The money this has all cost me (and ongoing Spotify charges) should mean this doesn’t happen in the first place….

What is your setup @Bumpyfunk, what router are you using, what Wifi channels and channel-width are in use and is it only happening with grouped or standalone Sonos devices?.. if you can provide more info, including switches (managed or unmanaged) and details of wired products, there maybe some other things to try to perhaps resolve your issue.

A

aquilyra

Lyricist I

Hi there,

I’ve had my Sonos set up wonderfully for more than 2 years now and all of a sudden I can’t play off Spotify on my phone or laptop. The songs keep getting cut off or playback is choppy or new tracks just start - it’s a disaster. All my music is on Spotify. And I cannot understand why this would suddenly happen?

The error message I keep getting is: “playback has been interrupted as your WiFi network is unstable” which is impossible. I’ve had it checked and serviced when this happened, no issues found, plus all my video calls work well and watching Netflix with my laptop connected to Sonos works perfectly fine too. It’s really just the music streaming platforms (radio is choppy, Soundcloud starts badly then sort of settles down).

Please help!

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