Contributor II

Answered

Spotify problems

Forum|Forum|5 years ago
March 16, 2021
37 replies
15770 views

So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into the song, which is pretty annoying.

Funny thing is, when the songs change by them self going through a playlist I will not experience any delay at all.

What can be causing this problems?

For information:
I have 7 play 1 units, 1 play 3 and 1 play 5 gen 2 and a boost.

I have great internet connection and my apartment is only 83 square meters so distance between shouldn’t be a problem.

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Best answer by Xander P

Hi @JonathanB, welcome to the Sonos Community!

We did experience a brief outage with Spotify yesterday, however that has since cleared up - are you still having issues with Spotify playback?

If you’re typically experiencing issues when speakers are grouped, it could be that the first room in the group is having issues with interference, or poor connection - do you have the same issues if you start the group from a room closer to the Boost?

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C

Coooops

Lyricist III

@Coooops I can understand the frustration - have you tried a network reboot, starting with the router and any mesh nodes or extenders, followed by each Sonos device? It may also help to connect a speaker directly via Ethernet as a test - if you’re able to play to the single speaker with a direct connection without issue, then that would indicate that there’s an issue with the wireless communication. Let us know how you get on :)

I’ve tried the re-boot without success. Haven’t yet connected via ethernet. The system and my phone/desktop are connected to the same network; I have no network speed issues. I am using a mix of old and new tech with a Connect Amp, a Play:5 series 1 and 2 One SL speakers.

It seems to be confined to Spotify. Tunein radio service is working fine

Xander P

Retired Sonos Staff

Understood, thanks for that - would it be possible to test playing to a single, wired Sonos device? This should help to confirm if the issue is with the wireless connection or not.

You can also reach out to the Support Team via live chat or phone call to take a closer look at the system and perform some live troubleshooting as well :)

C

Coooops

Lyricist III

So, I think I’ve isolated the problem. Spotify will connect as normal as long as I don't use my series one Play:5 unit. If I connect this to Spotify, either in isolation or grouped with other speakers, then I get the ‘lost connection to Spotify’ message. The software on the Play:5 is up to date, I’ve re-set it to factory settings and re added it without success. This is only a Spotify problem, other music sources seem to work fine.

Any ideas?

Xander P

Retired Sonos Staff

Hi @Coooops, understood - thanks for getting back to us.

To rule out an issue with the network, would it be possible to try setting the Play:5 up as a new system, using a mobile Hotspot?

You would need two mobile devices for this - one to host the mobile Hotspot, and another with the Sonos & Spotify apps installed, and connected to the Hotspot WiFi.

Once you’re connected, if you Factory Reset the Play:5, and then set it up as a new system using the S1 app, configured for the Hotspot wireless network, are you able to add and play your Spotify content?

(You may need to reset the Sonos app to get the option to set up a new system - you can do this in the app by going to Settings > App Preferences > Reset App)

M

Matteo T

Lyricist I

Same problem here. Came out of nowhere. Tried all the above with no solution.

W

Wrightytyke

Avid Contributor III

After adding a song to the queue with ’play next’ about 10 seconds from the end of the current song it comes up ‘unable to play the song is not encoded correctly’ and then skips to next track?

I can manually go back and play no problem.
This only happens on Spotify and not on soundcloud but it’s been winding me up for a few weeks now.
If I add the song twice it skips the first one then plays the second one normally.

After over 3 hours with Sonos unplugging things, resetting, sending diagnostics, etc and over an hour with BT looking at router I’m still no further. 😩

J

juanacero

Lyricist I

I also have a problem of communication between SONOS and SPOTIFY, I have 3 Sonos Play 1. The song never meets the end, keeps stopping without a reason, after a few seconds it changes by itself to the next one.. This problem has been happening for more than a month.

B

Bronte Coy

Lyricist I

Having the same issue. Have a Sonos One SL. Have it in the babies nursery and so cant hard wire.

It worked perfectly for 7 months .. even better than we hoped.

Now more often than not it will start a track, play for two seconds, pause, skip, play 10 seconds ..
VERY frustrating when trying to help a baby sleep which is why we bought this device specifically.

Found some joy in deleting and reinstalling the Sonos app - but that cant be a long term solution…?

Wifi strength - via Orbi network - is 100%, my wifi and I both have our Spotify accounts connected into the Sonos app. Both use iPhone 11. And as I say it was no issue for months. So don’t know what changed?

J

jamesmmundt

Lyricist I

I have met the same problem before. You can try my method. You can remove Spotify and then re-add it. Or you can find some tools to download the Spotify songs to avoid delay.

J

JohnyW

Lyricist I

The problem occurs again. I am using Sonos One SL. The WIFI connection is great. And I am tired of uninstalling and reinstalling the Sonos app. I am considering the safety of using Spotify converter like Audkit to download Spotify playlists then stream to Sonos. Could it be a good solution?

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