Components & Architectural

I am running Plex server (with a Plex pass) on my NAS, and the connection usually works fine. I am able to browse to my Plex and play music successfully from there. If I search for music, it will find hits in Plex, but if I then attempt to go to there, I get "unable to browse music". I've tried restarting everything I can, I've re-authenticated, and it's been doing this for a couple months.

Bought a SONOS one today to replace my broken echo. Set it up to work with Alexa, along with my other devices around the home. I have a play bar in the lounge and a Amazon echo in the kitchen. My new SONOS one is in my bedroom. I noticed almost straight away that it will play the wrong song, but by the correct artist, if I interrupt a currently playing song to ask for a new one… see below… For example, if I say “Alexa, play Waterloo by Abba” it will play the correct song…. But if I then say (during the song), “Alexa, play Beat It by Michael Jackson”, it will say “Now playing beat it by Michael Jackson” but will play a completely different song by Michael Jackson. The only fix, is if I say “Alexa, STOP”… and then ask it to play the new song. My echo device before did not do this. Any ideas?! I’m using Spotify as my preferred music provider. Thanks

Morning,  So…..about a week ago my internet died, had to restart my udm pro a few times to get things working again. Whole network is Ubiquity.  Since then the sonos speakers that have been working for years started playing up. Oddly 3 of them work (wirelessly) but then the wired one of the system which you’d expect to work refuses to play at all, unless it’s grouped to the others. Anyone had this before?  Your confirmation number is: 198820799

Show music info on lock screen S10 works with Spotify app but not with Sonos app.  Why?

the link station or hub will have no wi fi connection...can i then use a phone cable to the 5;s and playspoitfy is that possible or a similar solution if yourinternet is down and will be down for some timebut your phone is still on

Like others who have posted, I’m so frustrated that the notifications to upgrade to S2 block me from using Sonos.  The recommended solutions are to go to the system menu and confirm you want to stick with S1.   But there’s no way to open the app on my older iPhone.  I just get the notification with Download Sonos S2, More options, or Learn more.  After trying to download S2, I learn it does not work on my iPhone 8, software 14.8.1.  “More options” offers no useful options and “Learn more” is even more useless.  So the playbar/woofer only work with the TV, to which they were previously set.  The Play1 in the kitchen only plays one radio station, to which it was set.  There’s no way that I can find to open S1 and/or change the settings on my devices.  I have tried resetting the system, reinstalling, etc.  All either will not work or makes no difference.  All the posted advice in the threads assume that one can open a Sonos app, but the S2 notifications make that impossible.  I would add

When I stream multi-room including my study (where the port is the only device) several times a day the music will stop in the study with no error visible in the app (but continue playing in the other rooms).  when I check the app, the study is no longer selected.  If I add the study back again it works for awhile (sometimes minutes sometimes hours) before that room falls out again.  it doesn’t seem to matter what streaming music service  I use although I use SiriusXM most frequently.  All of my devices are Wi-Fi connected and I’ve done some basic troubleshooting (Wi-Fi signal strength measuring, google mesh testing, reset router and all mesh devices etc.) without changing the nature of the problem.   where can I start to troubleshoot this - is there an error log someplace I can check? if you have access to support diagnostics, my confirmation number is 220085643. thanks!!  

I added SirusXM service to my Sonos controller.  I can make it play through the speaker if I select it within the Sonos controller, but if i ask Alexa to play it, I get a message that the account has been closed and to talk to Sirus and/or Sonos.  I have re-loaded the service multiple times, downloaded the Sirus software App to my PC, changed PW and user names on the Sirus site and then in Sonos, all with no luck.  I get the same message.   I don’t understand how I can play it through the Sonos speaker when selected within the controller, but can’t access through Alexa/speaker.  Suggestions to get this to work?

My play base disappeared from my Sonos app one day. My play 1 still shows up. I have tried to reset and reconnect multiple times. It only shows in my network if I connect it with an Ethernet cable to my router. Which is not an long term fix for my Situation, this is the first I’m in Six years I have had trouble with it. App is up to date, running Latest build. anyone have any ideas what else I could do?  

I have tied to reset  my password with little   actually no success.   I press the password rest get a link and then update the password and nothing happens  the new password does not work.  It is most annoying and I have made sure that I am using the correct email address and I  follow all the steps.  Still no action   by the way  It is a Roam   I already have a beam and a sonos 1   It is really beyond my comprehension why it is necessary to log into a Sonos account to activate and use / set up/change something that I have paid premium dollars for.  This is enough for me to return the Roam and ask for a credit.    I’d appreciate any and all suggestions 

The macOS app crashes when trying to launch it.Here’s an excerpt from the crash log (I’ve obfuscated some parts of the string, as I don’t know if it’s identifiable information) which makes me believe it’s due to the new chip and the need for Rosetta?Application Specific Information:rosetta error: /var/db/oah/279281325301325309952/99b56c7139d72c1c08e4f99e08646274d4e9fd/Sonos.aot: attachment of code signature supplement failed: 1I’ve checked out some posts from crashes with the new MacBooks, but I don’t have a VPN installed or an antivirus other than the native one.Re-install did not fix the issue.Specs:MacBook Pro (16” 2021) macOS Monterey (12.01)

My Sonos Amp:Connect keeps flashing orange (start/pause button) and white (bar below it). I powered it off, disconnected the speakers, re-connected everything again, but lights keep flashing. However, speakers are working ok and music is playing. How do I get the lights to stop flashing?

Hi, I have a Sonos One SL speaker and have tried to connect multiple times, but the app always shows cannot connect to my speaker, even tho I have tried reset the speaker, the app and the router.  However, on one occasion, I plugged my speaker to the wall socket, instead plugging it on the extension power board, I can connect it again. After properly setting up device (finally), and connect Sonos to Spotify, next day, I have the same issue again. BUT, I can find the Sonos Speaker system in my Spotify and able to use it, but not via the Sonos App.  Can anyone please tell me what is the problem here?? 

When trying to play from Apple Music I get an ‘Unable to connect to Apple Music’ error.This has been persisting for over a week now.I have removed and re added my Apple Music account multiple times and this doesn’t fix the issue.I have reset my system and my router and this hasn’t fixed the issue.Apple Music works fine on all my other devices and other services like Sonos radio & Tune in work fine on Sonos.This is incredibly frustrating as I now have an entire Sonos system that is unusable.

I have 4 speakers. I can group 3 together my one, play:1 and beam and I have no issues.When I add my symfonisk table lamp to the group the music cuts out or stops altogether.All 4 speakers are within 7 or 8 meters of my wifi hub.Any ideas??

I noticed this problem earlier this week. From my Sonos Favorites, I click on The Loft (Ch. 710) and i get the message. “Unable to play the selected item”.  Go to SiriusXM service and click on All Channels and all  of the 700 series channels are missing, the highest one listed is 470.  I removed the SiriusXM app and reinstalled it and no change.  I use the Sonos  S1 controller. Someone needs to fix this please.

At work we have an old sonos device connected to an old windows pc.. windows 7 i believe. The problem is that in the sonos app on the PC most things are greyed out, as in I can't click them. When I click the spotify button it says "your spotify account must re authorize, connect to another controller" huh..?When I try to update the sonos app it says there's problem with windows installer, when I try to download a newer windows installer it wont work.. feels like no matter what we are doomed.. I was wondering, can i somehow connect youtube to the sonos maybe? Because spotify seems to be no option.. i just want to be able to play my own music.. so far we can only play radio stations..  I tried to connect my phone to the sonos but it doesn't seem to have bluetooth, and It's hooked to some unknown wifi while I only have 4G.. Silly question but I guess there is no easy way to make your own "radio station" and play music from there?  What it looks like: https://imgur.com/a/93mkNcR

Hi All,Not sure how best to explain this but when I open the app and try to search I can’t scroll down the list of services to see results from other services, I start to scroll and something happens and the screen goes back up to the top When I go to the list of Services & Voice I see that list constantly flashing as if it’s refreshing?  I have Amazon Music, Apple Music (x 3 accounts), BBC Sounds & Sonos Radio Any suggestions?

When I am playing music stored on my Samsung phone, the playlist or album wont play the next song unless my phone is unlocked and it will just stop. When I then unlock my phone it will carry on playing is there some setting i need to choose. 

When I start playing an InTune station, Sonos starts playing another station for 20 seconds and then automatically switch to the correct station. This happens sinds two months or so, any idea for a solution?

I’m trying to add a second-hand (ebay) Boost to one of my S1 systems.On the first setup attempt, the S1 iOS app indicated that a device reset was required. That’s plausible. I’ve now reset the device, twice, generating the expected set of flashing LED sequences.On several subsequent attempts, the app just doesn’t find the Boost. The Boost is wired to the network, has acquired an IP address, and is pingable from other devices over both the wired and wireless networks. The Boost’s LED is flashing green, as one would expect during setup.Is it possible that if the Boost was previously used on an S2 system (as is likely), there’s a problem in now adding it to an S1 system?

So this happens consistently, I have restarted my phone, updated the SONOS app, turned wifi off/on. Still keeps happening, and there’s not much on error 1000….This is what the process looks like screen for screen: 1: add new device2: checking app version3: Error code - 1000Please help! I have browsed the support pages, but there’s really nothing on this error.

I had a pair of 5’s, a pair of Ones, and a new Beam. Almost immediately after setting up the system, I starting having issues finding the system components. I was connecting to a mesh network via Netgear Orbi satellites which provide great WiFi throughout my small home. None of the speakers were wired.Speakers are all located on the same floor within 40ft of each other. Samsung Note 10 phone with SONOS app. Recently, I added a Boost in hopes of fixing my issues. I reset all of my SONOS speakers to provide a clean start. I added my Boost first. Then each of the 5 speakers one by one. Everything went well and for about 10 minutes I could see all of my speakers. I went back to work in my office and checked again. Unfortunately, I haven’t been able to see any of my system components for the last few hours regardless where I am in the house.  I’m ready to put the whole system on Craigslist. The most annoying system I’ve ever dealt with. Please help. 

Hi, I recently updated my router at home. Now i try to reconnect my Sonos speakers but the Ikea Synfonisk bookshelf has a problem.I updated my app to the latest version and an update to my Synfonisk poped up.So i updated my Synfonisk and connected the speaker to the new network but now i cant find it in my system any more. When i try to add the speaker to my system but the app wont find it.I tryed to factory reset it but it didn't help.I tryed to contact the Sonos support but no one was at work during the week. can any one help?

My settings are: My Sonos connect is connected to a device/connecter which again connects to my #1 Yamaha Amplifier, (connected to my loudspeakers) as well as- via an optical cable, to my former #2 Samsung Smart Tv.  TV Sound was played on my loudspeakers. 8 days ago I installed a new Samsung TV The Frame 2021, which ran smoothly. Without having touched any cables,  the TV sound went missing to 1 loudspeaker, later to the 2nd.  Sonos/spotify runs as usual/no problems.  Was on Samsung Helpdesk who couldn’t help. Samsung Tv appears to have a signal for it’s TV loudspeaker and optical.  I conclude: Samsung does not support the connection path to Sonos by optical cable. Tried testing by new optical cable. No result.  How do I get sound back in my great loudspeakers via the Sonos connect?