Playbase has stopped connecting to network.

Forum|Forum|4 years ago
February 14, 2022
3 replies
219 views

My play base disappeared from my Sonos app one day. My play 1 still shows up. I have tried to reset and reconnect multiple times. It only shows in my network if I connect it with an Ethernet cable to my router. Which is not an long term fix for my Situation, this is the first I’m in Six years I have had trouble with it. App is up to date, running Latest build.

anyone have any ideas what else I could do?

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Best answer by GuitarSuperstar

Submit a diagnostic through the Sonos app and contact Sonos Support.
https://support.sonos.com/s/article/141?language=en_US

G

GuitarSuperstar

Lead Maestro

It’s possible the wireless card has gone bad.

Have you tried unplugging the Playbase from power for a couple of minutes and rebooting your router and phone?

"Receive with simplicity everything that happens to you." - Rashi

G

GhippAuthor

Contributor I

It’s possible the wireless card has gone bad.

Have you tried unplugging the Playbase from power for a couple of minutes and rebooting your router and phone?

Yes I have, still nothing

G

GuitarSuperstarAnswer

Lead Maestro

Submit a diagnostic through the Sonos app and contact Sonos Support.
https://support.sonos.com/s/article/141?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

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