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TONYINBALI
Contributor I
February 15, 2022
Answered

Password reset

  • February 15, 2022
  • 3 replies
  • 597 views

I have tied to reset  my password with little   actually no success.   I press the password rest get a link and then update the password and nothing happens  the new password does not work.  It is most annoying and I have made sure that I am using the correct email address and I  follow all the steps.  Still no action   by the way  It is a Roam   I already have a beam and a sonos 1   It is really beyond my comprehension why it is necessary to log into a Sonos account to activate and use / set up/change something that I have paid premium dollars for.  This is enough for me to return the Roam and ask for a credit.    I’d appreciate any and all suggestions 

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Best answer by bockersjv

Have you tried contacting Sonos support?  I’m sure they could resolve this in seconds.  

 

3 replies

AjTrek1
AjTrek1
February 15, 2022

This link may help. Click here

On the other hand if your account is properly setup there is no need to log into your account to setup (add) a speaker. You are always logged in unless you sign-out. There’s no need to sign-out of your account after the initial setup. That said if sounds like you never finished setting up your account properly. 

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TONYINBALIAuthor
Contributor I
February 15, 2022

Thank you for the quick response  its much appreciated.  I did in fact set up the account correctly over 18 months ago.  The problem only rose this morning when  having  purchased a new roam speaker I tried to install/set up and I was denied access to my account   the email address was correct but I was advised that the password was incorrect.  FOR YOUR INFORMATION  when I set up a new account I take screen shots and both email address and password matched so there was an issue with the system  I followed the password set up link and each new password was also rejected.  I then tried to set up a completely new account  - same issues. 

I’ll try and work it through but in future I’d try and not buy a product thsat required you to open up an “account” to use it.

bockersjv
bockersjvAnswer
Local Superstar
February 15, 2022

Have you tried contacting Sonos support?  I’m sure they could resolve this in seconds.  

 

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