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Yianni V
Contributor I
February 12, 2022
Answered

How do I get My Sonos Amp:Connect to stop flashing orange (start/pause button) and white (bar below it) even when I followed steps in previous postings?

  • February 12, 2022
  • 3 replies
  • 2573 views

My Sonos Amp:Connect keeps flashing orange (start/pause button) and white (bar below it). I powered it off, disconnected the speakers, re-connected everything again, but lights keep flashing. However, speakers are working ok and music is playing. How do I get the lights to stop flashing?

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Best answer by Corry P

Hi @Yianni V 

Thanks for sending that in. Unfortunately, that unit has a hardware fault in it’s ethernet port. Fortunately, we’ll be happy to replace that unit for you, free of charge. I recommend you get in touch with our technical support team and report a RED flashing light. Please have the diagnostic number you posted above handy when you get in touch. Thanks.

3 replies

Corry P
Corry P
Sonos Staff
February 14, 2022

Hi @Yianni V 

Welcome to the Sonos Community!

I have to admit I have not heard of this before!

While the Connect:AMP is playing - and presumably flashing orange - could you please submit a diagnostic and reply here with the number given? Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Yianni VAuthor
Contributor I
February 14, 2022

Thank you! It is connected and playing, light is still flashing. See attached images. Keeps alternating/flashing from orange (start/pause button) to white (bar below). Submitted diagnostics and the confirmation # is 598889767

 

Yianni

 

Corry P
Corry PAnswer
Sonos Staff
February 14, 2022

Hi @Yianni V 

Thanks for sending that in. Unfortunately, that unit has a hardware fault in it’s ethernet port. Fortunately, we’ll be happy to replace that unit for you, free of charge. I recommend you get in touch with our technical support team and report a RED flashing light. Please have the diagnostic number you posted above handy when you get in touch. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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