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jbuergel
Contributor I
Oct 10, 2021 9:42 PM UTC
Answered

Search results for Plex: "Unable to browse music"

I am running Plex server (with a Plex pass) on my NAS, and the connection usually works fine. I am able to browse to my Plex and play music successfully from there. If I search for music, it will find hits in Plex, but if I then attempt to go to there, I get "unable to browse music". I've tried restarting everything I can, I've re-authenticated, and it's been doing this for a couple months.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Feb 18, 2022 11:18 AM UTC

    Hi All!

    Apologies for the delay in updating this thread - I have been absent for some time.

    I can confirm that Plex resolved this issue and we now consider it closed.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    15 replies

    Corry P
    Corry P
    Sonos Staff
    Oct 11, 2021 9:27 AM UTC

    Hi @jbuergel 

    Welcome to the Sonos Community!

    Thank you for reporting this - I get the same results on my own system. Reauthorising does not help, nor does removing Plex from Sonos and adding it again. I also tried rebooting the Plex server, to no avail.

    I’ve reported this to our engineers, and will update you here when I hear about a resolution.

    In the meantime, I can only suggest you browse music manually within Plex, as that still seems to work properly.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Corry P
    Corry P
    Sonos Staff
    Oct 11, 2021 3:27 PM UTC

    Hi @jbuergel 

    A quick update: we’ve done some investigation, confirmed the issue and created a ticket.

    You should still be able to search for individual tracks, if that’s of any help. Personally, I found inconsistent results - I was able to play after searching for some artists/albums and not others. 

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    jbuergelAuthor
    Contributor I
    Oct 11, 2021 5:38 PM UTC

    Thanks for the response, I’m glad it’s being worked on.

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      MLV555
      Lyricist I
      Oct 12, 2021 9:39 PM UTC

      I too am having the same issue. Started fairly recently. No changes to my Plex Server

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      MLV555
      Lyricist I
      Oct 21, 2021 5:39 PM UTC

      Any update on this issue?

      Thanks!

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      Corry P
      Corry P
      Sonos Staff
      Oct 22, 2021 7:48 AM UTC

      Hi @MLV555 

      The only update we’ll get is that it’s fixed, and that will be reported here at the time. No news to share.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Hillclimber
      Lyricist II
      Oct 29, 2021 2:37 PM UTC

      I am so glad you are working on this as I too am having the same problem.

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      Bad Software
      Contributor I
      Oct 31, 2021 6:28 PM UTC

      Having the same problem here as well. Very, very frustrating — especially since Plex places no cap on the number of albums in the database. 

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      xxkap0wxx
      Lyricist I
      Nov 5, 2021 10:28 PM UTC

      Same problem here too!  Especially since Sonos isn’t implementing a secure way to connect directly to a NAS music library and we’re all using Plex as a workaround, it sure would be nice if we could get this working!  Spotify is great and all but that’s not what I wanted out of Sonos and I really want to be able to browse my native library.

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      Ken_Griffiths
      Ken_Griffiths
      Nov 5, 2021 11:00 PM UTC

      Yes, I encounter issues too with plex/plex pass and its 32400 (TCP) port forwarding.

      All media will play locally and remotely using the Plex App, but I very often get ‘unable to play’ / ‘connection lost’ when using the plex built-in-service within the Sonos App, but the exact same tracks immediately (and always) play fine using the plex native App.

      I suspect this is something that plex perhaps needs to fix. It’s their service that’s using the Sonos API and if they have things working for their own software, then they need to resolve their service available through the Sonos App.

      I find myself resorting to plex ‘connect’ in the plex App to play to my Sonos devices, so all isn’t entirely lost, but it would be (very) nice to have the Sonos plex service fixed, so that we then have a choice of where to begin playback/control of the locally stored music audio.

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