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jbuergel
Contributor I
Oct 10, 2021 9:42 PM UTC
Answered

Search results for Plex: "Unable to browse music"

I am running Plex server (with a Plex pass) on my NAS, and the connection usually works fine. I am able to browse to my Plex and play music successfully from there. If I search for music, it will find hits in Plex, but if I then attempt to go to there, I get "unable to browse music". I've tried restarting everything I can, I've re-authenticated, and it's been doing this for a couple months.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Feb 18, 2022 11:18 AM UTC

    Hi All!

    Apologies for the delay in updating this thread - I have been absent for some time.

    I can confirm that Plex resolved this issue and we now consider it closed.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Cantello
    Cantello
    Avid Contributor I
    Dec 26, 2021 9:20 PM UTC

    Was this fixed at some point? I am still having the same problem with Sonos version 13.4.1 (that’s what the app lists) and Plex 1.39.1.2763.

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    MaryAnne
    Lyricist I
    Jan 6, 2022 3:52 AM UTC

    Same problem here, since 2 days: unable to browse music.
    Latest version of plex and sonos app S1. I've done all the troubleshooting I could think of. Nothing strange in the Plex logs. Did not change anything. Worked flawlessly for years.
     

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    Shropit
    Contributor I
    Jan 6, 2022 9:49 AM UTC

    Same issue - i can cast to sonos from Plexamp with no issues though.  It’s been like this long term (around 6months or more). Only re-amerged as Amazon music has been skipping after a few seconds on each track so i was scrabbling to find my tunes.

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    MaryAnne
    Lyricist I
    Jan 6, 2022 10:59 AM UTC

    Same problem here, since 2 days: unable to browse music.
    Latest version of plex and sonos app S1. I've done all the troubleshooting I could think of. Nothing strange in the Plex logs. Did not change anything. Worked flawlessly for years.
     

    I removed Plex completely and re-installed. Everything seems to be working again.

     

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    Corry P
    Corry PAnswer
    Sonos Staff
    Feb 18, 2022 11:18 AM UTC

    Hi All!

    Apologies for the delay in updating this thread - I have been absent for some time.

    I can confirm that Plex resolved this issue and we now consider it closed.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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