Contributor I

Answered

Show music information on lock screen S10

6 replies
192 views
Translate All

Show music info on lock screen S10 works with Spotify app but not with Sonos app. Why?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

James L.Answer

Retired Community Staff

Hi @mondeoman,

Have you recently upgraded your S10 to Android 12?

If so, we’re aware of an issue with lock screen controls on Android 12.

The issue looks to be resolved when Android 12L launches sometime in Spring 2022.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

ratty

Perhaps you disabled it, in App Preferences? Lock screen info requires that notifications stay enabled.

Translate

M

mondeomanAuthor

Contributor I

App is set at “Notifications Allowed” (same as Spotify - which works). SO still confused why SPotify works but Sonos doesn’t.

Translate

ratty

The Android app settings obviously need to permit notifications, but I was referring to the settings in the Sonos app itself.

Settings → App Preferences.

Translate

M

mondeomanAuthor

Contributor I

OK. Yes, that’s set to show notifications as well.

Translate

James L.Answer

Retired Community Staff

Hi @mondeoman,

Have you recently upgraded your S10 to Android 12?

If so, we’re aware of an issue with lock screen controls on Android 12.

The issue looks to be resolved when Android 12L launches sometime in Spring 2022.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

mondeomanAuthor

Contributor I

Thanks, yes, recently upgraded to Android 12. And was OK before that, I think.

Translate

Sign up

Login to the community