Components & Architectural

Hi there.From some reason, my Sonos 1 pair needed to be reconfigured.I tried that several times, with no resolution.After unplugging all speakers (3 Sonos 1) and my internet router and restart the Sonos app, I noticed that one of my speaker isnt recognized by the app.I tried to add it as a new product and the app cannot see itI did factory reset and that didnt helpRight now, I have a green light on that speaker, but the Sonos App cant find it.Please help… Thank you Ron  

I have connected a hdfury arcana up to my sonos arc surround system and a ps5. Before I had it connected was getting dolby digital plus 5.1 and now i only get dolby digital 5.1. I can now get multichannel pcm 5.1 or 7.1 changing settings on ps5. Whats the best to have it on and can I get dolby digital plus back.My TV remote also no longer controls my ps5 is there someway to fix this.

Hi,IssueMy sound is cutting out on the TV. I have a Playbar and two Play:1 surrounds. SetupThe Playbar is connected to the Sony TV via optical and is hard-wired via Ethernet to a router (via an unmanaged switch). I have experienced the sound issue on both an Amazon Fire TV and Sky Q  I have sent diagnostics - 731055792.Any help would be appreciated     

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  Anyone else? Suggestions? 

Everything worked well till recently (eg yesterday), but as from this morning the Play:5 no longer seems to connect/work over wifi. No change was done on wifi network, wifi coverage is excellent and all other devices appear to have no problem with wifi (including other Sonos products). Resetting the Play:5, restaring the router, assigning a fixed IP address to the Play:5 or selecting another wifi network does not solve the issue. When network cable is unplugged:Play:5 no longer appears as available in the app ('System' page as well 'About My System') Play:5 no longer plays any music (eg radio) when I press the play button Play:5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after res

I’ve set up my Rega P2 to the pre-amp then into the connect then into the technics Amp in the mini system to power the speakers. Is this sequence correct ? I have really low volume out of all my other Play and Play 1 units.  And have to have the volume on the app set to max to get decent volume out of the speakers without turning the amp to high volume levels and getting speaker hiss.  Line in is set to ‘source level 10’, line out to ‘Variable’, Audio delay to ‘Low’

This issue has clearly been occurring for a while and there’s still no fix for it. When you have Wi-Fi turned on on your phone (iPhone 13) the “Podcasts & Shows” filter is not present in the search section of the Sonos app (which I just updated)  As soon as you turn off the Wifi the feature appears in the search bar of the App ( where of course it’s then of no use bc the app is not connected to Wi-Fi this flaw has been long documented by other users and no fix has come thru… These speakers are VERY expensive and while they are good quality this REALLY feels like something that should have long been fixed by now… 

My Playbar seems to have blown a speaker as I hear a muffled sound for the bass.  It used to be much more crisp and powerful.    I saw another post that asked to send in diagnostic info to determine what is wrong.  What can be done about this and/or can the damaged part be replaced?

Bought the Pro-Ject T1 Phono SB Turntable to Five package from Sonos and am experience a loud buzz/static when trying to play line in from the record player. The Sonos Five sounds fine when playing through Spotify.  I’ve spent a bunch of time reading through related topics but nothing i’ve seen seems to help. Switch on Pro-Ject T1 SB is set to line out  Source name is set to Turntable Source level is set to level 10 Played around with compressed/uncompressed audio I have tried the RCA cable with headphone jack adaptor that came with the system and a separate RCA to 3.5 aux cable Still same issue.  I have audio but there is a loud static noise that makes its unlistenable.  Has anyone else experienced anything like this and do you have any advice?  I had a chat with a Spotify rep and he said i should call Sumiko (maker of pro-ject Turntable).   Appreciate any help.  

Greetings, I’m able to control the volume with hardware buttons on my Android device ONLY when I’m in the Sonos app or the Spotify app. I have no control over volume when outside the apps or from the lock screen. This Sonos support page (pic below) looks to be related, but the information might need updating. Within my own ‘App Preferences,’ there’s no option for ‘Hardware Volume Control.’ All the options that I do have inside ‘App Preferences” are currently switched ‘on.’ Any idea how I might fix this? M  

I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not “work from home COVID office that is also at my house”).I brought in a Sonos 5 speaker and went through the normal set up process.  The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever I’m at the office, the “Account”, “System” and “Services and Voice” tabs are all greyed out.  No matter how many times I restart the speaker, this is still the case. I was wondering if it was an issue to have 2 separate systems set up on different wireless networks, so I created a separate Sonos account with a different email address to have that account as my “standalone” office Sonos, but ran into the exact same issue.  Any thoughts?

My CONNECT (Gen 1) had been working fine for many years. About a month ago I moved it to a different part of the house and connected it to a different receiver. It worked fine up until yesterday when the volume, though on maximum on both the receiver and the SONOS S1 app, was very very low.  A little more than a whisper. All other inputs on the receiver are working fine. I even tried to connect my SONOS Connect to different inputs but still the same problem. I am at loss as I have had this unit for 6+ years without a hitch. Volume limit is OFF in the app. The problem happens whether the Line-Out level is Variable, FIxed or Pass-Through. Problem also exists though many services like Spotify, Apple Music, SONOS Radio Any suggestions? 

I have purchased a house with a Sonos system supplied. 3 x Connect:amps ZP120. I successfully transferred 2 of them to my new account, found them on app and grouped them together and hey presto - music. When I added the indentical ZP120 it found it but will not register it. All are connected to ethernet cables. I sent a diagnostic 103616749. Not sure where to go next.

Hello,  I acquired a space that had built in surround sound in different rooms. I want to reconnect and make use of these speakers. I recently purchased a Sonos Amp and am trying to connect it to the Russboard EZB-8 that was already pre installed by the previous tenant. What kind of cable do I need to install this? It looks like I also need a 4 prong phoenix connector?Anything I have to worry about as not to blow up the amp? Thank you for any help!  

Hi, when launching the installer EXE for the S2 Windows app as NT AUTHORITY\SYSTEM, it fails to install with the Windows Installer error: If I install as a user and run it with local admin / accepting UAC, it installs fine. We must be able to install this as system as most endpoint management software install software in this context to install software system-wide on a device.The problem also exists for the 130 installer, too.Grabbing and installing the .msi when extracted to %temp% as the InstallShield installer starts allows a successful install, so perhaps it’s some funky config in the InstallShield installer?

Hi there, throwing it out there if anyone can assist. I'm watching Netflix through my Foxtel iq4 box in Australia and about every 30 mins or so (no pattern) the sound dips/drops for a very short period of time. Its kind of like an audio 'skip'. Most wouldn't notice but I have, and its been happening for about a month. Appears to be only Netflix for now, but then again it is all I've really watched on this particular TV. I've tried all the obvious things like making sure all cords are connected. Even reset my Netflix account, but issue still remains. Thanks in advance. Running:Sonos Playbar2xSonos Play 1 surrounds 

Hi Team,Since the update of IOS 15 i could not airpplay youtube on any of my Sonos Device like Play Five,Play One,Arc.When i airplay i get “Somethig went wrong” black screen on youtube app in phone and no audio on Sonos or Phone.But Airplay does work directly on my LG TV for youtube.This is happening since IOS 15 update and the current version is 15.3 and youtube app latest with premium sunscription. Regards,Varadh

This happens in both my Sonos app on my iphone and desktop. Songs in a number of my playlists(both user created and Spotify created) are greyed out. For instance, if I go to the Spotify created playlist “All Out 80s” in Sonos the song Just Like Heaven - the Cure is greyed out. If I go to the Spotify app then it will play just fine. 

I switched out Playbase for Arc and now the surround L&R speakers are not working.  They are still showing up in the system for that room in my app.  

Bonjour,Je viens d’acheter 2 enceintes Sonos One que j’ai couplé en Stéréo et ajouter à ma sonos Beam.J’ai remarqué que des déconnexions s’effectuent souvent sur celles-ci (perte du WiFi, je pense ?).Je voulais donc soulager mon WiFi et brancher en Ethernet sur mon switch (qui est connecté à mon routeur).Et j’ai un message d’erreur m’indiquant de vérifier que le produit est connecté à votre routeur par un câble Ethernet et le WiFi ne se désactive pas !Et cela revient après quelques instants !J’ai également remarqué que lorsque j’utilise ma télécommande pour augmenter le son, seule celui de la barre Beam réagit, pas la paire de Sonos One.Savez-vous pourquoi cela ne fonctionne pas ?Faut-il le brancher en direct sur mon routeur ?Merci de vos éclaircissements.

Ever since I paired my Dish Network remote with the beam. The cancel button (on the remote) refuses to work half the time. It only started happening, once it was paired with my beam! Is there a way to UNPAIR it with beam, to see if this is indeed the cause of the my problem? 

Often, but not always, when I select a playlist on Spotify from my Google Pixel phone, the Sonos speaker Play 1 will play 3 songs.  Then it will either stop or the Sonos app will start playing songs from a different playlist.  When it stops, there is no way to kick start it again.  I have to close the Sonos app AND unplug my Sonos speaker and hope my phone will capture it again.  Often times, all my Sonos speakers are either not found or appear greyed out on the device list.  And I am stuck listening to the music on my phone.  Does that make sense? I haven’t seen any similar issue on the online forums.  Please help.  This has been going on since I got the speakers 3 years ago. 

Hi My Sonos speakers wake me up with the Sonos alarm signal instead of a selected radio station. No mather what I do, change, replace or delete, the chimes keeps playing. I do have another exactly the same alarmsignal on the same system, but it wakes me up on another day and it works fine. thanks, Martijn

Hello,New Sonos customer here. Just added a new sub to my ARC. The ARC is connected via ethernet drop to my ASUS router, there is a managed switch between the two. The sub, which I followed the directions on for installation, appears on my Sonos app as part of the ARC setup, but alas, no matter what kind of signal I put through the ARC the sub is silent. I do not feel any vibrations from it, nor, when I put my ear up to the rectangular opening, do I hear any kind of bass tones. What I DO hear very, very quietly is a type of fluttering, as if there’s a card snapping on a bicycle spoke array while far, far, far away. It’s very faint, but I can hear it when my ear is up to the hole.FWIW, I’ve rebooted my router, I’ve checked the status of the IP addresses on the Sonos app as well as the ASUS router app. Everything SEEMS like it should work, but alas, I’m not getting any sound out of this sub.HELP!!! I want so desperately to really enjoy this Sonos equipment and have a pair of Ones arrivin

So weird.The PC app keeps asking me to search for updates.I do that and update it.It says done Reverts to asking for me to search for updates I still cannot connect to my system through the PC app I CAN connect on the iPad or iPhone app  NB: PC is wired to my network, not Wi-Fi All my components are S2Please help!