Blown speaker on Playbar

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My Playbar seems to have blown a speaker as I hear a muffled sound for the bass. It used to be much more crisp and powerful. I saw another post that asked to send in diagnostic info to determine what is wrong. What can be done about this and/or can the damaged part be replaced?

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Ken_GriffithsAnswer

The first step is to perhaps establish if there is a hardware fault. Presumably a Sonos System Diagnostic report may show that.. so follow this LINK to submit your report and make a note of its reference.

Once you have done that I would then contact/chat to Sonos Support staff via the link below and see what they say…

https://support.sonos.com/s/contact

Ken_GriffithsAnswer

The first step is to perhaps establish if there is a hardware fault. Presumably a Sonos System Diagnostic report may show that.. so follow this LINK to submit your report and make a note of its reference.

Once you have done that I would then contact/chat to Sonos Support staff via the link below and see what they say…

https://support.sonos.com/s/contact

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