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Haven Music
Contributor I
Feb 3, 2022 6:30 AM UTC
Answered

ZP120 will not register onS1 App

I have purchased a house with a Sonos system supplied. 3 x Connect:amps ZP120. I successfully transferred 2 of them to my new account, found them on app and grouped them together and hey presto - music. When I added the indentical ZP120 it found it but will not register it. All are connected to ethernet cables. I sent a diagnostic 103616749. Not sure where to go next.

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    Haven MusicAnswer
    Contributor I
    Feb 3, 2022 8:44 AM UTC

    OK, found a blog on reset a device and followed it.  Bingo. Allowed registration and added to the play group. Awesome sound everywhere. 

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    3 replies

    bockersjv
    bockersjv
    Local Superstar
    Feb 3, 2022 7:08 AM UTC

    Have you tried a factory reset of the ZP120?

     

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      Haven MusicAuthor
      Contributor I
      Feb 3, 2022 7:45 AM UTC

      Can I Factory reset just 1 device ?

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      Haven MusicAuthorAnswer
      Contributor I
      Feb 3, 2022 8:44 AM UTC

      OK, found a blog on reset a device and followed it.  Bingo. Allowed registration and added to the play group. Awesome sound everywhere. 

      Translate
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