Components & Architectural

I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset.  I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.

I’ve recently invested in a Sonos system and am about to send it all back. I bought Sonos specifically because it CLAIMS to work with Plex. I don’t subscribe to streaming music services because I have spent a lifetime accumulating my own collection/library. I can view, browse, and begin playback of my music but then Sonos often skips tracks all together saying they cannot be accessed. When this behavior happens it will skip multiple tracks. Sometimes half way through a track it’ll skip to the next one without finishing the one I was just listening to. I have tested that all the tracks work. I can play all of them directly from my computer, any of the plex apps on my network or remotely. I use Plex in my car all the time with no issues. This happens whether I’m trying to play from the Sonos app OR if I try casting from Plex to Sonos within my home network. This problem is most certainly a Sonos problem. Additionally, when I am playing music from my Plex server on my own network, the ple

So a bit of context here, I’ve got two young children and we play them white noise on our Sonos to help them sleep. One of them has a Play:1, the other has a Sonos One (Gen 2).When we stop the audio using the button on top of the Play:1, we can just press play again and it continues. When we try and do the same on the Sonos One, it doesn’t have the track in the queue and we have to go through the app to select the audio again and get it playing, which can be a problem for babysitters or sometimes my technophobe wife! Both are playing the same track, which is hosted on my NAS and is on repeat and crossfade.I have been through the settings on both and can't find anything obvious. There is no issue with playing the track, just the Sonos One clears the queue when stopped.I should also say I have a Play:3 as well which works the same as the Play:1, no issue there.Thanks in advance everyone! 

Hi,My speakers go silent every other minute or second and then continue to play the music. It is not all speakers at the same time, some keep playing while others go silent. This is a problem since many years but that has increased lately and is at its peak at this very moment.

Hi there.I use my Sonos Amp as a multimedia amplifier, it is connected on my TV through HDMI ARC and it works pretty well, it auto plays the TV when it detects the HDMI signal. In some occasion I would like to use a bluetooth headphone directly connected to my TV and stop using the Sonos Amp.How is it possible to temporary stop the Sonos Amp?

I am trying to add a Roam to my system.My S2 app tells me that it needs to be udpated, but when I “update sonos app”, it takes me to the Play Store app page.  I have the latest version.When I select “More Information”, the help pages refer to OS 14.0.  That version is not in the play store available to me.As a result, I am not able to install my Roam.  Please advise. 

I have two playbars (amongst other units) that both show up in Sonos app that work fine. However, when I log into my account on Sonos.com only one of them show up. All of my other equipment, Move, Roam, Amp x 2, Connect x 2, Sub, and Boost all show up. Anyone know why my 2nd Playbar doesn’t and how to get it to appear?

Can't figure out why I can't find SiriusXM Love, Channel 708, anymore. It exists on the SiriusXM app, and until three days ago, I could stream it through Sonos. Not anymore. It's not even in the channel lineup. To be clear, I can play it on my phone through the SiriusXM app, but not using the Sonos app and therefore not through my home speakers. Any ideas?

himy play:5 will not connect to S2my play:5 will not connect to S1my play:5 will not do anything i bought it to do.diagnostics: 901210391just like apple, software updates are forcing me to return and buy something new and possibly, in 3-5 yrs time, it will do the same with those products i havent purchased yet. not great beahviour so will be moving from Sonos. in the meantime, could someone from Sonos get back to me re. connectivity of said play:5 (dead play:5) etcthanksLaura

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

HiI have 4 Sonos S1 speakers which have been controlled by a Samsung tablet which was running the S1 App controller.   The speakers and tablets were recently moved to another location thus another wifi address.  My daughter created the Sonos playlists adding one song at a time and does not recall user name/password (if required) for these playlists since she created them 2 years ago. I have an Apple 13 phone and a friend went ahead and installed the Sonos S2 App on the Apple device which allowed me to get access to Youtube Premium streaming music at the new location but not access to the playlists I had in Sonos previously. All Sonos speakers are now connected to the new wifi location using the Apple 13 device.Questions:How do I restore the Sonos playlists I had when I was using the Samsung tablet with the Sonas speakers.   Is there a way to restore these playlists to the Apple device which is now running S2 with the speakers? Where is the music from Sonos Playlists physically stored? 

It’s as if my Sonos system has got a cold or something.it’s been working fine for some time; Sonos Boost hardwired to router, about 65Mbps internet speed, Sonos devices (mostly Play:1) in the same places in the house.Now we are getting:Random drop outs on speakers - just stops playing for a few seconds then continues.  Grouping speakers sometimes results in one of the speakers not playing; when I take it out of the group it plays as a single speaker, then back into the group and it’s OK. Some mornings the alarm (radio) doesn’t start or stops far too soon.I’ve changed the Sonos channel (speaker next to me stopped as I type this….and restarted after about 10 seconds) from 11 to 6 (although 11 looks the least busy according to a WiFi app on my phone).I’ve re-booted the router (completely turned it off) but with WeMo and Hive I don’t want to keep doing this or else they get upset.I use the S1 app as I’ve got a couple of ZP80’s on the network. I often use Alexa to start / stop speakers alth

I recently paired two Play 1 speakers in my living room. These speakers work fine when I am playing music in that room alone. However, when I try to group the living room with other rooms in my house, the Living Room pair stop working. I have 5 Play 1 speakers in four rooms. The Living Room is the only room with paired speakers. I have rebooted the speakers and my router multiple times. It’s a weird problem, since the paired speakers work fine on thier own, they just go silent when joined with another room. Is this a software issue?

Just looking for some help. The last  few days have experience very occasional  drop outs when playing Amazon music. Have addd a few extra speakers in the past month and a Beam 2 and because of that I thought it was best to move my Sonos System onto Sonosnet . So I also add a Sonos boost. My Wi-Fi is on channel 11 and my Sonos boost is on channel 6. Can I ask how to submit a diagnostics report? Thanks

Sonos 5 has constant static (hissing noise). 

I use my Sonos Amp as a Home Cinema amplifier and it was working very well: as soon as I switched on my TV, Sonos Amp switched on and amplified the sound brought by HDMI ARC. Since I created an account, downloaded Sonos S2 and configured my Sonos Amp, I must open S2 application and choose TV in order for the sound to be amplified by my Amp. That wasn’t the case before. Is it possible to make Sonos Amp amplify the TV sound by default ? (otherwise I will factory-reset it and stop using Sonos S2) 

I run several Sonos products from my iPhone app version 13.4.1 … The music comes from my iTunes library on my PC … I use my imported iTunes playlists … everything is playing fine … but my library simply will not update. It doesn’t add new music OR change playlists. When I click update now in the app, it does what it normally does … and when it finishes after 5 or so minutes … my library hasn’t changed.I did some of the suggested fixes for similar problems, checking the network, changing the channel from 6 to 11, that kind of thing … but it doesn’t appear to be a network problem. I am not getting any error messages or anything. Can anyone suggest what’s wrong?

Hi, should an iPad Air running 12.5.5 be able to connect to my existing sonos system?  I know the system is fine as my iphone 7 running 15.0.2 can connect to it, but for some reason the iPAD no longer can, they are both on the same wifi. 

Last week I enabled the explicit filter on my Sonos system. I play music on an Apple Music radio station that prior to enabling the filter hasn't given me issues with stopping and will play indefinitely unless I stop it. From my testing what seems to be happening is whenever the explicit filter reaches a song it doesn't like the music stops entirely rather then skipping the explicit song.Is there any way to address this or is this something Sonos has to patch. Thank you, Ian 

This is a known Google Assistant issue that I’ve brought up with Sonos. If you ask a Sonos voice device to turn off lights. Sonos’s Google Assistant will repeat the command “Turning Kitchen Lights off”. On google home devices, they will play a pleasant chime. My wife can’t stand Sonos confirming every command. They need to make the implementation of voice the same as it is on google devices. Not sure if google intentionally limits these basic features for Sonos.

I’m fairly green with technology, I have a very simple setup with Sonos, a Beam sound bar (HDMI to the tv) and a Sonos one, both can be connected together using the Sonos 2 app on my phone. I have decided to add a turntable and CD player to play through my Sonos system and was advised to get a Sonos Port, also advised to get a switch box so both the CD player and turntable could be connected at the same time with only one output to the Port. My issue is that the Port wouldn’t connect to the current Beam/One network and instead created its own network, now when I play a CD and connect everything together I hear no sound (both CD player and Turntable) Any ideas?? 

it looks like there is a priority or a hand off issue between Sonos and IOS and when I try playing spotify in IOS when Sonos has been playing first from within the sonos app spotify does not get handed off to ios.I have brought this up to the spotify community and they mention bringing up the issue with you all as well.Spotify community link

I have my Sonos Move connected to my home network but I would like to connect it to the wifi that i have set up in my Travel trailer. I can use Bluetooth but the range is much better using the wifi. Does the move recognize two wifi networks or does it have to be re set up every time it moves networks?

I bought a couple of SONOS ONE to connect them to my beam so i get a surround system. I have connect them all toghether, however, by speakers SONOS ONE´s micro does not turn on in anyway, meaning that the only micro ON is the one from my BEAM. Because of this, i do not know whether my SONOS One´s micro works, i do not know if Alexa works on them etc…I starting asking to myself that may be, if Beam is already using Alexe, maybe this blocks the Sonos Ones micro ?? I have tried to reset the speaker, uninstall the sonos skill in alexa…can you please help ? i am going crazy with this issue.

My Living room system does not always show up on my app. Only the Family room. My Diag. # is 83266082.