Components & Architectural

Hi,I've recently come across this issue where Spotify doesn't crossfade into the next song, I checked settings in the Sonos app and crossfade button doesn't do anything. I also checked the Spotify app settings and the crossfade is greyed out. But when I go through the Spotify app to change to play from 'current device' the crossfade in the Spotify app does work but greys out again when I want to play music from the Sonos speakers. I have checked for updates on both apps Does anyone know a work around?Thank you

The lift lever doesn’t make contact with the tonearm tube so it basically isn’t functioning - any ideas? is there an adjustment that is needed? I just received the turntable today so it is new.

I have four speakers, three are The One (Gen 1) and one is The One (Gen 2). All three Gen 1’s stopped working completely where the Gen 2 works just fine. The Gen 1’s powers on, they just will not connect to WIFI. If I connect it via cat5, it works perfectly. But in the same location it’s been working, nada.  When I try to connect my iPhone or iPad to update the network settings, it doesn’t work either. Says I cannot connect to the SONOS network. But the Gen 2 still works. If I try to reconnect or add a new device, the Gen 1’s don’t work either. Any help would be incredible. Thank you.

So, I have two Sonos Play:1s and 1one gen2. They are synced to provide music (via Tune-in radio) throughout the house but I find they frequently drop out and I have to restart the app. This also some=times happens if I am streaming spotify (premium) Wifi is working and available because I can see the signal and access internet. There are no other significant bandwidth drains one the network at the time (e.g. no TV or other video streaming). Anyone got any ideas please as it is annoying. Thanks

I set up an alarm to play music from Spotify, but randomly some times, it plays a chime instead of music. I submitted a diagnostic, is that’s helpful.  340867373

I was finally able to get my S1 speakers working on the S1 app while also being  able to use the S2 app with newer equipment. Problem is they are not in sync- maybe 3 seconds apart. I have tried closing and restarting both apps and have tried different music services. Any advice?

Hello,I am having trouble with my subwoofer output. I am connected in the following way.  I do not see amp settings in the Sonos app either. I also tried to connect the single RCA cable between amp and subwoofer with no success. I do get sound to the bookshelf speakers but no sub. Turntable -to- connect AMP with RCA cablesConnect AMP -to- subwoofer input (wired)Subwoofer -to- Output to small bookshelf speakers (wired) Please help I am new to setup and may have it totally wrong. Subwoofer is a Orb super eight

Hi, I recently replaced my router with a new one and hence new network. I now cannot access any key Sonos settings – Account, System, Services & Voice are all greyed out. This means naturally that I cannot connect to my Beam.Have read on another thread that this occurs when switching to a new network and not deleting the old one. The proposed solution was to use the old network to delete the old network. However, this is not an option available to me as the previous network has been shut by the operator.What can I do?

Trying to troubleshoot setup for BBC Sounds, trying to access through the Sonos app as it can not airplay directly from the BBC sounds appI have checked that my country is set to UK, am up to date on iOS settings, using Sonos 2 and believe I should be able to find the BBC sounds app. Playbar was configured initially in Australia, but have moved back to the UK, and Playbar now set up here. The ‘Add Music Services’ option is still displaying apps, stations etc from Australia Is there anything I am missing? 

Hellou! I just bought Beam Gen2 and One SL, I have old Ikea symfonisk speaker. I love the sound of them but I cant pair them use surround voice.Two compatible Sonos speakers are required to add a surround speaker. Make sure the products are turned on and connected to a WiFi network.I have tried reboot all speakers, installed them many time, rebootted router and used ethernet cable to Beam. Nothing has helped,so far.My router is ZTE MC801A.Here is diagnostic number: 74666999.Forgive me for my bad English :)Greetings from cold Finland!-Henri 

Hi.  My Sonos app started acting wonky yesterday and continues today.  I selected a music channel from my favs using Pandora and even though the music plays the correct station the information screen is "stuck" displaying the wrong music.   I tried switching the channel using Amazon music but same result...still showing different music.  Ideas?  Uninstall and reinstall?   Thanks.

Ever since I installed and upgraded my system to S2, my NAS has been spinning non-stop, taking all ressources with it. When I’m able to see what’s connected, I see dozens of SMB connections with the user I setup for my Sonos system.I am unable to pinpoint what is going on, and the S2 app doesn’t tell me either.Only after rebooting the NAS (which takes a long time, since it’s really busy), then removing my Shared drive config in Sonos does the heavy spinning stops. When I configure the shared drive again, it takes a while, then the spinning restarts. My NAS is a Synology DS218i 

Hello - I am having an issue with my Sonos amp where autoplay doesn’t kick in with my turntable. The autoplay of hdmi is working wonderfully, however, it’s going the other way to line in that is having trouble. I viewed this thread and understand that hdmi will always win:    Here is my setup:-an spdif switch plugged in to the the hdmi of the amp using the Sonos spdif to hdmi dongle. The spdif switch has an on/off switch. -phono preamp with on/off switch.  Steps to recreate:-turn off spdif switch. -turn on phono preamp -start record.  in the use case above the autoplay does not start. I am forced to go into my Sonos amp and through a series of clicks start the line in.  The only thing I can think of is that even when off the spdif switch is still sending some sort of a signal.  Would love to get some input on this perplexing issue.  thanks in advance.  

I have the following situation/problem: My SONOS setup: I have a few SONOS devices (4 IKEA Symfonisk Bookshelf speaker, one Five, one One SL and one Roam). My problems are with the devices that can connect to the 5GHz WiFi frequency. My WiFi setup: I have a big house, in order to have WiFi everywhere I use a Netgear Nighthawk MR60 mesh setup with one router and two satellites. One “feature” of this system is that the 2.4Ghz and the 5Ghz frequencies have the same SSID, which can’t be changed. Also, the 5Ghz frequency can’t be disabled. There is no AP isolation that I could change. My problem: Since the 2.4Ghz and the 5Ghz frequencies have the same SSID I can’t manually assign a specific device to one or the other frequency. As soon as a SONOS device switches to the 5GHz frequency , it disappears from the SONOS app and can’t be reached. For the IKEA IKEA Symfonisk Bookshelf speakers this isn’t an issue since they only connect to the 2.4Ghz frequency. The Five and the One SL can be forced

Is there a way to do this as I would like my virgin media remote and my magic remote to control the volume on my Beam using optical. When watching Netflix, Amazon prime etc I use my magic remote but I have to use the Virgin remote for volume as can’t get them both to work. I can get them to work using HDMI but I’m having handshake issues so I’ve gone the optical route. Surely there is a way round this.

Hi there. I hope that someone can help me out with this one. I have a Sonos system with a Play:1 and a Boost. I am now trying to add a Sonos Connect that I’ve received to it. The setting up process in the app works smoothly up to the last step, when I get a message that Connect cannot be shown in the system tab. The message asks to disconnect and reconnect the power cable of the Sonos Connect, after which it should be visible in the system tab. Unfortunately, after I perform the unplugging and re-plugging, the Connect is still missing from the system app.The only way to see the Connect in the system tab is by wiring it to the router, but once unwired, then it is gone. When wired, I can see in the settings tab that all elements, Boost, Play:1 and Connect have WM:0 indicated.Any idea what to do?

I use  spotify and sonos radio on my sonos system. My system is a beam, a sub, and three plays (we have one in the kitchen and two as surround sound in living room). I have owned my system for 2+ years and have never had issues. I am subscribed to Sonos Radio app. I also have spotify set up on my system which I stream from with no issue. However, whenever I try and play any station on Sonos Radio, it will continuously pause or skip songs, and then say my wifi is too unstable. I have researched and seen the advise of rebooting your router, it being network interference etc, What confuses me is why its only Sonos Radio streaming that has problems, but not spotify and I even signed up for soundcloud and tested that and it plays perfectly fine. I am streaming directly through the sonos app. Any help would be appreciated! I dont want to unsubscribe from Sonos Radio but I will if i cant use it! 

Hii have had my sonos system for about 3 years, and I have never had a problem with Alexa until over Christmas, when I ask Alexa to play a track or put a radio station on, she acknowledges the request but nothing happens.any chance someone can help me on this

Hi,On the Ikea Symfonisk speaker lamp the music stops frequently. Then after a few minutes it starts again. Tried to reset router and sonos. Tried toi change frequency. There is a boost in the house. The playbar, close to the speaker lamp is wired. I've started everything one by one up again and so on. Up till now I didn't find a solution. I use an Orbi router RBR50, firmware V2.7.3.22. The diagnostic information is send number 112754550. Any idea's?THX

Bonjour, j'ai un tourne disque de marque JVC qui doit être raccordé à un connecteur RCA Phono et en le raccordant à ma sonos five via un câble rca femelle / jack il n'y a presque pas de son. Même en réglant le paramètre "niveau de la source" sur 10. Avez-vous eu une solution ou avez-vous déjà rencontré le même problème que moi ? Faut-il que j'achète un pré ampli ?Cordialement

Hi,I’ve had my beam and 2 SL ones for a few years now. As of tonight the sound gets choppy after a few seconds of audio of all kinds (streaming, local computer music, music cast to the TV directly).I’ve eliminated a computer problem (Smart Tv Netflix was choppy) and the sound works fine when sound comes out of anything but speakers (headphones).TV sounds works fine when the setup from Sonos is disconnected, and I’ve reset the system to no improvement.I usually use the whole setup wireless, so I tried with ethernet and the problem got worse, which I didn’t think was possible.I really hope it’s not a replace the beam situation, if any help can be provided I’d appreciate it. 

I have a whole surround sound set up, Sonos Arc the Sub gen 3 and two Sonos One SL but almost all the time, my rear Sonos One SL speakers flicker in and out of sound like there loosing signal or there's an interference I notice it even more so if I pass in front of the speakers or get close to them, my wifi is strong and my router is next to my TV I Xfinity Xfi gateway with 1,200 gig speed there highest speed I can get, so I'm curios what it could be?

Q1. Can you connect an apple tv via airplay directly to two Sonos 5s?Q2. If yes, will the volume control on the apple remote control the volume of the Sonos 5s?

Good afternoon,I have a new Sonos Move that I have assigned to a stereo pair of an existing unit.  I am finding that the right hand unit keeps on dropping out.At the moment, I have music coming out of the left speaker, but not the right.  If I change the balance to the right speaker, I get silence.  I’ve just submitted a diagnostic, number 2131499804.If I unpair the stereo pair, both speakers work.  If I then repair, it works, but then it drops out again after a while.Yesterday, I chatted with with a support agent online.  They said that one speaker was on channel 34, the other was on channel 42 and as such it didn’t work.  They asked me to unpair and repair (which fixed it).  I went through “I’ve already done that - it will just happen again”.  They suggested changing the sonosnet channel from 11 to 1.  Quite why changing the 2.4GHz channel would affect speakers running on 5GHz, I don’t know.  But, the agent assured me that would fix the problem.Unsurprisingly, I’ve just pressed play

When playing music after a while my surrounds are out of sync with the front speakers (playbase). I have searched the topic & this was an issue a while ago that was supposedly resolved. Is this an issue that has popped up again?The surround speakers (play 1) are wirelessly connected. Would connecting wired Ethernet fix things?