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Kyanji
Contributor I
January 10, 2022
Answered

Choppy sound

  • January 10, 2022
  • 4 replies
  • 1917 views

Hi,
I’ve had my beam and 2 SL ones for a few years now. As of tonight the sound gets choppy after a few seconds of audio of all kinds (streaming, local computer music, music cast to the TV directly).

I’ve eliminated a computer problem (Smart Tv Netflix was choppy) and the sound works fine when sound comes out of anything but speakers (headphones).

TV sounds works fine when the setup from Sonos is disconnected, and I’ve reset the system to no improvement.

I usually use the whole setup wireless, so I tried with ethernet and the problem got worse, which I didn’t think was possible.

I really hope it’s not a replace the beam situation, if any help can be provided I’d appreciate it.
 

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Best answer by GuitarSuperstar

How is the Beam connected to the TV? You might try replacing the HDMI cable or connecting the Beam to the TV’s optical port using the optical adapter.

4 replies

Ken_Griffiths
Ken_Griffiths
January 10, 2022

Have you perhaps tried powering everything off (not standby) for a couple of minutes - Router/TV/Speakers and then bringing them back online, Router first, to see if that may resolve your issue?

KyanjiAuthor
Contributor I
January 10, 2022

Have you perhaps tried powering everything off (not standby) for a couple of minutes - Router/TV/Speakers and then bringing them back online, Router first, to see if that may resolve your issue?

Thanks for the answer. Had already done so, but tried doing it again, made sure I didn’t miss anything. 5~ Mins off etc..

Same result.

GuitarSuperstarAnswer
Lead Maestro
January 10, 2022

How is the Beam connected to the TV? You might try replacing the HDMI cable or connecting the Beam to the TV’s optical port using the optical adapter.

"Receive with simplicity everything that happens to you." - Rashi
    KyanjiAuthor
    Contributor I
    January 11, 2022

    How is the Beam connected to the TV? You might try replacing the HDMI cable or connecting the Beam to the TV’s optical port using the optical adapter.

    Good call! I was connected with the optical port, I tried with HDMI only and it’s all cleared up, I’ll try fiddling with the optical adapter and see. 

    Thanks for the help!

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