Skip to main content
laurasnape
Contributor I
January 25, 2022
Answered

play:5 not connecting. S1 App stuck in a loop

  • January 25, 2022
  • 2 replies
  • 157 views

hi

my play:5 will not connect to S2
my play:5 will not connect to S1
my play:5 will not do anything i bought it to do.

diagnostics: 901210391

just like apple, software updates are forcing me to return and buy something new and possibly, in 3-5 yrs time, it will do the same with those products i havent purchased yet. not great beahviour so will be moving from Sonos. in the meantime, could someone from Sonos get back to me re. connectivity of said play:5 (dead play:5) etc

thanks
Laura

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Airgetlam

    Instead of waiting for a forum moderator to have the opportunity to look at your diagnostic, I’d recommend that you call Sonos Support directly to discuss it, especially if you feel there may be a hardware failure. 

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

    2 replies

    GuitarSuperstar
    Lead Maestro
    January 25, 2022

    Have you tried unplugging the Play:5 from power for a couple of minutes and reboot your router and phone?

    FYI… If it is a Play:5 (Gen 1) it will only work with the S1 app.

    "Receive with simplicity everything that happens to you." - Rashi
    Airgetlam
    AirgetlamAnswer
    January 25, 2022

    Instead of waiting for a forum moderator to have the opportunity to look at your diagnostic, I’d recommend that you call Sonos Support directly to discuss it, especially if you feel there may be a hardware failure. 

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

    Bruce
    Terms & ConditionsAccessibility statement