Skip to main content
TONYINBALI
Contributor I
Feb 15, 2022 2:23 AM UTC
Answered

Password reset

I have tied to reset  my password with little   actually no success.   I press the password rest get a link and then update the password and nothing happens  the new password does not work.  It is most annoying and I have made sure that I am using the correct email address and I  follow all the steps.  Still no action   by the way  It is a Roam   I already have a beam and a sonos 1   It is really beyond my comprehension why it is necessary to log into a Sonos account to activate and use / set up/change something that I have paid premium dollars for.  This is enough for me to return the Roam and ask for a credit.    I’d appreciate any and all suggestions 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
bockersjv
bockersjvAnswer
Local Superstar
Feb 15, 2022 9:42 AM UTC

Have you tried contacting Sonos support?  I’m sure they could resolve this in seconds.  

 

View in thread

3 replies

AjTrek1
AjTrek1
Feb 15, 2022 3:10 AM UTC

This link may help. Click here

On the other hand if your account is properly setup there is no need to log into your account to setup (add) a speaker. You are always logged in unless you sign-out. There’s no need to sign-out of your account after the initial setup. That said if sounds like you never finished setting up your account properly. 

Translate
Together Everyone Achieves More = T.E.A.M.
TONYINBALIAuthor
Contributor I
Feb 15, 2022 3:19 AM UTC

Thank you for the quick response  its much appreciated.  I did in fact set up the account correctly over 18 months ago.  The problem only rose this morning when  having  purchased a new roam speaker I tried to install/set up and I was denied access to my account   the email address was correct but I was advised that the password was incorrect.  FOR YOUR INFORMATION  when I set up a new account I take screen shots and both email address and password matched so there was an issue with the system  I followed the password set up link and each new password was also rejected.  I then tried to set up a completely new account  - same issues. 

I’ll try and work it through but in future I’d try and not buy a product thsat required you to open up an “account” to use it.

Translate
bockersjv
bockersjvAnswer
Local Superstar
Feb 15, 2022 9:42 AM UTC

Have you tried contacting Sonos support?  I’m sure they could resolve this in seconds.  

 

Translate
Terms & ConditionsAccessibility statement