Components & Architectural

Hi, My Sonos five gets disconnected from my app and system after the power is unplugged or the router goes out (recently shut the power off for renovations a few times).  I have to put the speaker to factory reset, sync it, then return and update my settings.  Anyone have an idea? Thanks

 Hi     My Sonos ARC has recently started losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again.Is there an update or fix I can use to correct this problem   I have run a diagnostic which is 1971928014.Thanks Peter 

Receieving the error message unable to play pandora - access is denied. It works separately from Sonos through the Pandora app on my phone. Other streaming worls through the Sonos app.  

Hi!As others, I had the pleasure of waking up to loud music at around 1.15 in the middle of last night, as one of our Play:1 started playing music. It was something we listened to a couple of weeks ago, and haven’t been using the speaker since.i just ran a diagnostic, but unfortunately I didn’t know about the feature last night. Is there someone who can help me look into what happened?I unplugged the speaker to make sure it didn’t happen again.My diagnostic number: 2094442993 

Only affects the kitchen zone, sometimes the speakers are in sync, sometimes they will play with a half second or so delay between L&R. What is happening??

HeyI have trouble with my Playbar and sub when I listen to music from the radio station, the Playbar when out for some second and get back again.I have 5 play 1 and one Playbar + sub the play 1 are in each rum and there are no problems and the Playbar + sub is in my living rum and the Playbar+ sub is connected to my TV via fiberoptics cable and it’s worksAll my Sonos are connected to WIFI via TP-Link deco M5 and in the living rum the Playbar + sub is connected with cable from deco M5 unit.

I have a sonos S1 system which comprises 5 older connect amps connected to ceiling speakers, one newer Sonos amplifier and one Sonos One. I also have multiple amazon echos and I have 2 Sky Q boxes. All are on the same enterprise level network and all the Sonos equipment is on wired Cat6, not wireless. In the Spotify app, when I select devices, I cannot see any of the Sonos speakers or amps. I see all off the echo devices no problem and I see the 2 sky boxes. My Spotify account is linked in the Sonos S1 app and I can play Spotify no problem through the Sonos S1 app (albeit with the usual limited functionality). If I start Spotify through the Sonos app and then launch Spotify app from within the Sonos app, the Spotify app does not see that I'm using Sonos as a device and the device menu does not detect the Sonos system, despite the fact that the music is streaming though the sonos speakers. Under Airplay, I can use the 2 airplay compatible devices but none of the others. I have unlinked

Hello everyone.I’ve had a Sonos set up for years now and this isn’t a new problem, but I’m only just getting round to asking for help.I have a Sonos Connect that is cabled into my router in my living room. All other devices are connected via wifi (Netgear Orbi w 2 satellites). The other devices in the set up are Connect:Amp, a Play:3 and 3x Play:1’s.The problem I have is that (pretty much every time) the Connect will temporarily lose connection or sounds for 10-20 seconds, whilst the other devices playing in the same group continue to play just fine. Some times it can drop out multiple times in a session. The Connect is the only device to have this problem though.Can anyone offer any help?Diagnostic report: 980666758 Many thanks,

Hi community, In the last days/weeks (wasn’t home for holidays, can’t tell when it exactly started), my usual alarm using Spotify playlist “wake up and smell the coffee” (about 100 songs I would say) doesn’t start and instead chime alarm runs.when I take the Sonos app on the phone and start the exact same playlist, music starts normally. Based on previous posts, I can exclude the internet connection problems, I checked it,  the Spotify account is premium and the playlist is official Spotify with not too much songs. I’ll continue my investigation but if someone has ideas, feel free to share.best regardsdavid

When I connect to the SL One via Airplay, my phone shows it’s connected and playing but there is no sound.  I have to also connect to one of the TV’s, then the sound comes out of both the Sonos and TV.  After that, I disconnect from the TV and the Sonos continues to work.

I’ve got a big network of Sonos devices.  One of them, a newer Play 5 gen 2, just stopped working (the rest are still working fine).  There’s no LED, unplugging and replugging doesn’t help (it’s completely unresponsive).  Tried plugging it in to a different outlet, still dark.  I’ve verified that the outlet has power.Anything else I can try to bring it back to life?

After a Router change I followed the instructions to reconnect my Sonos system, connecting one of my 5 devices to the router with an ethernet cable, ticking the ‘more than 1 device’ box. However only that one device is now working, the others aren't showing in my system on the app. I have rebooted them all, gone back to the app checked settings, networks, but then don't get the ‘wireless setup’ just the name of the network in use. Trying the ‘add device’ route doesn't work as it doesn't pick up the devices even though I am next to them.Any ideas how I restore the rest of my devices to the system please? 

My play 1 has been working fine for two years until today.  It's just stopped playing sound.The controller says it's there....it can pause music on my network (I have a 2 fives a 3 and a beam).   But it won't all of a sudden play sound.   I've unplugged .reset.. reconnected and taken it out of the group...but no luck ?   Haven't changed any WiFi settings ....it just stopped ?   

My small sonos system is a Connect Amp ( gen1 ), a Play3 and a Beam.  The Connect amp is wired to the ethernet via a Powerline that also served several other wired devices.  Beam and Play 3 are on wifi.The system has been solid since I first installed it many years ago.  The Beam was installed in 2019.  Absolutely no issues.Yesterday I went to play some music via the connect amp and Sonos S1(11.2.4 Build 57483220 ) and everything had disappeared.  I tried the app on another iphone - same.I then tried everything I could to recover the system and devices for a good hour but in the end gave up and had to reset each in turn and rebuild the system.Just before doing this I had checked that the router and all other net devices were working and there was no log alert on it.  All other devices were working normally including a smart TV and Fire TV wired to the same powerline connector as the connect amp.   The ip cameras ( also wired ) showed no break in operation between the last time I had So

Why do I get random single pulse sounds coming through my speaker?

I’m a long time Sonos owner with 16 units throughout our house. I’m still on S1 since there are a few older units I’m hesitant to replace yet (Port x1, Amp x2, Connect x2, Connect Amp x1, Play:1 x3,  SYMFONISK Shelf x6, SYMFONISK Lamp x1).It seems that each time I assign my SYMFONISK speakers a room name, it works for a few hours and will show up fine, but within a day they rename themselves ‘Speaker’. See attached screenshot. It makes it impossible to know how to target those speakers since there are several with the same ‘Speaker’ room name. The odd thing is that doesn’t seem to impact *all* of the SYMFONISK/Ikea speakers. For example the one I called “Office Speaker” that is a pair seems to remember its room name, but the pair I used to call “Coffee” reverts to ‘Speaker’. All of this was working great until when I recently added the new Port and Amp units into the mix, though I’m not sure if that’s the cause of this or not. In searching for similar issues on this board and elsewhere

I am connecting to my sonos system from the iOS Spotify app. The app and the S1 controller both show that the Spotify app is connected but there is no sound from the speakers. 

I have a flat at work. Sonos 5. Scholl building. Nor oruter access. I plug in my laptop through the headphone jack. Play spotify, play on the Sonos, Rapid orange flash and nothing… What can I do? 

Hello,  This morning my sonos alarm failed to turn on. In addition, the sonos chime didn't come on either.  The alarm is setup and enabled still. It's set to use a Spotify playlist.  I've submitted a diagnostic (number 301278432). Could a kind support representative please take a look and see what the issue is?  Many thanks 

I am getting SONOS repeating (skipping back) on Radioplayer: diagnostic 573682643. 

My sub disappeared from my system so I switch it off and back in and it connected right away but the sub, although connected, isn’t working. I tried switching it off and on and disconnecting then reconnecting it but still, the play bar works fine but sounds crap without the sub

I have read through the feed and I’m having the same issue several other customers are having. The light on top of the ONE is sometimes orange, flashing white or solid green. I followed the steps in the forum to unplug and follow steps to rebooting. This was because the room was lost in the app. Followed the steps, but it quickly pulled the room back in. The function in the app is working now for the room, but the touch controls are not. I check setting and touch controls are turned on. Can’t seem to fix through trouble shooting. Ran diagnostics and reference number is 679145558. Can someone support this fix?

Hi,I have 5 Sonos products.I recently went from SonosNet to Wifi and everything has been working fine for about two weeks.Suddenly one of my speakers stopped working, a Sonos One with Microphone. I tried moving it around the apartment, and now it is the one closest to the router.The other 4 speakers works perfectly still, even farther away from router.When trying to get it to play music Sonos app says "Unable to connect to Sonos product".Sometimes I can get it playing for like a small period of time, but suddenly it stops playing.Submitted a diagnostic 2075424226.Right now no information is showing up in the app, but through the router I can see the MAC-address of the problematic Sonos One is 78:28:CA:B1:F1:C6.I did try to factory reset this single speaker, by holding the back button when powering up, blinking white and orange and setting it up through the app, works briefly but then fails to play music. Thinkin about switching back to SonosNet to see if it works, but really wanted to

I changed my router & wifi this summer & haven’t been able to get my speaker to connect since then.  I did a factory reset.  I heard chimes, unpugged, replugged.  Still Sonos couldn’t find the device.  I deleted & reinstalled the sonos app on my iphone 8.  I did another factory reset.  I’ve watch youtube vides, read lots of other people’s complaints about the same… The system on the sonos app is grayed out….Here’s the real problem.  I’m 67 years old.  There’s not a lot of time left on my clock & spending 2 hours today trying to solve the problem like a grown up is just wasted time I don’t have.  I have an ORBI router & a netgear 5 port switch because the ORBI doesn’t have room for extra ethernet cables.  I’m not an IT person but I’m not fully demented yet but stuff like this doesn’t help.  Can anyone help this old lady out with some simple instructions?

I subscribe to KQED radio’s “Pledge Free Stream”.  KQED emails me a very long URL, which (presumably) contains an embedded password; this plays perfectly in my Firefox browser.  Sonos (controlled by Noson, a control program under Linux similar to the Windows App) refuses to play the stream; the play arrow flashes repeatedly but nothing else happens.  How can I play the stream, or any password protected stream?