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Contributor I
January 25, 2021
Answered

Unable to play 'Pandora" - access is denied

  • January 25, 2021
  • 4 replies
  • 1852 views

Receieving the error message unable to play pandora - access is denied. It works separately from Sonos through the Pandora app on my phone. Other streaming worls through the Sonos app.

 

 

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Best answer by Rowena B.

Hi folks, thanks for reaching out to the Sonos community and letting us know about your concern. Let me share this community topic for the same issue. You may follow the steps we recommended if it will work for you. If you’re still experiencing the same problem on Pandora, I suggest contacting our phone support team to look into this. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue. Please let me know if you have any further questions or concerns, I'll be glad to assist you.

4 replies

Lead Maestro
January 25, 2021

Have you tried removing Pandora from your music services in the Sonos app and adding it again?

"Receive with simplicity everything that happens to you." - Rashi
Lyricist I
January 28, 2021

I’m having the Same issue

Lyricist I
February 6, 2021

Same issue. Tried GuitarSuperstar’s suggestion. No luck. Still denied once or twice a day, having to constantly reauthorize 

Rowena B.
Rowena B.Answer
Retired Sonos Staff
February 8, 2021

Hi folks, thanks for reaching out to the Sonos community and letting us know about your concern. Let me share this community topic for the same issue. You may follow the steps we recommended if it will work for you. If you’re still experiencing the same problem on Pandora, I suggest contacting our phone support team to look into this. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue. Please let me know if you have any further questions or concerns, I'll be glad to assist you.

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