Contributor I

Answered

Pandora access denied

Forum|Forum|5 years ago
January 29, 2021
21 replies
9405 views

Playlist from Pandora being denied. Plays on my phone but not through Sonos.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Rowena B.

Hi @kavadog,

Thanks for reaching out to the Sonos community and letting us know about your concern. Let me help you with this. We received reports for the same issue and the issue gets resolved by following the same advice from @GuitarSuperstar. If you’re still experiencing the same, I would suggest refreshing all your network and Sonos devices if there'll be any improvement.

Sequential reboot and needs to be performed in order
- Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
- Once the router is back online, unplug all your Sonos devices from the power.
- Please wait 15 seconds before you plug back them back in.
- Force close the Sonos app from your iOS or Android device.
- When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
- Test playback from and observe Sonos performance.
Sonos can be configured in either a wireless or wired setup.
- In a wireless setup, your Sonos products connect to your home’s WiFi network.
  - Change the wireless channel on the Sonos app
    - Settings > System > Network > Networks > SonosNet Channel > Set it to 1, 6 or 11
    - Test playback from and observe Sonos performance
- In a wired setup, at least one of your Sonos products will stay wired to the router with an Ethernet cable to create a dedicated wireless network specifically for your Sonos system.
  - Change the wireless channel in your router (please check your router manual for reference or you may seek assistance from your internet service provider).
    - change the wireless channel for the 2.4GHz network.
    - If "Auto" channel is enabled - disable it and set specific channel - 1, 6 or 11
    - Save the settings. Your router may restart while the settings are being saved

If it's still doesn't work, you may need to contact our phone support team to look into this. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue. Please let me know if you have any further questions or concerns, I'll be glad to assist you.

G

GuitarSuperstar

Lead Maestro

Try removing Pandora from your music services in the Sonos app and re-adding it.

"Receive with simplicity everything that happens to you." - Rashi

A

andrewfear

Contributor I

Doesn’t work. Tried reauthorizing my account and Pandora says it doesn’t recognize me email.

Rowena B.

Retired Sonos Staff

Hi folks,

Welcome. Thanks for reaching out to the Sonos community and for letting us know about your concern. Let me share information with you. @GuitarSuperstar, thanks for your assistance. We really appreciate it.

Sonos doesn't save, change, or reset the password of any music services accounts added in the Sonos app. The Sonos app validates your Pandora account and music subscription. If you're being prompted an error as access denied, this means that there's a problem with your account.

To help you out with this, let me ask a few questions.

Is the Sonos app is up to date?
Is there someone else who knows your Pandora account?
Do you experience the same on other music services?
Do you have the Pandora app installed on your mobile device? Have you tried signing out and signing back in? Did you get the same error?
Have you tried signing in on your Pandora's account on their website?
Have you tried changing or resetting your Pandora's account?

Please let us know how you get on with the advice above. If you have any further questions or concerns, we'll be glad to assist you.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

MadTxn

Contributor I

I’m having the same issue. My app is up to date, and I’ve removed and re-added Pandora. Diagnostic #905868141

G

GuitarSuperstar

Lead Maestro

@MadTxn Try this:

In the Sonos app, go to Settings > App Preferences > and tap Reset App. The close and reopen the app.

"Receive with simplicity everything that happens to you." - Rashi

C

Chewza

Lyricist I

This is an ongoing issue. I’ve reauthorized my pandora account multiple times on multiple different devices. It works for a little while and then gives me the same error of access denied.

Somethin’ F*cky’s Goin On...

M

Matt Sound

Lyricist I

Same experience as Chewza, having to reauthorize Pandora a couple of times a day, for last several days in a row. This is some new bug.

Rowena B.

Retired Sonos Staff

Hi folks,

Thank you for reaching out to the Sonos community and for letting us know about your concern. Let me help you with this. If there’s no issue with your Pandora account and you can access the website and the application, you can proceed to the next steps.

Allow me to recommend the following guides and please do follow accordingly.

Remove and re-add Pandora on the Sonos app.
Force close the Sonos app from your iOS or Android device.
Turn off and off your mobile device.
Use another mobile device if you will encounter the same.
Uninstall and re-install the Sonos app.

If you’re still experiencing the same issue, I would recommend contacting our phone support for more in-depth troubleshooting steps. It would be great if you can provide our team with your full network setup including the make and model to check for hardware compatibility. Please let us know if you have any further questions or concerns, we'll be glad to assist you.

Help others find useful content by clicking the like button and selecting the best answer to your question.

K

kavadog

Lyricist I

Same experience as everyone else, having to reauthorize Pandora a couple of times a day, for last several days in a row. This is some new bug.

Sonos, what’s the ETA for a fix?

Rowena B.Answer

Retired Sonos Staff

Hi @kavadog,

Thanks for reaching out to the Sonos community and letting us know about your concern. Let me help you with this. We received reports for the same issue and the issue gets resolved by following the same advice from @GuitarSuperstar. If you’re still experiencing the same, I would suggest refreshing all your network and Sonos devices if there'll be any improvement.

Sequential reboot and needs to be performed in order
- Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
- Once the router is back online, unplug all your Sonos devices from the power.
- Please wait 15 seconds before you plug back them back in.
- Force close the Sonos app from your iOS or Android device.
- When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
- Test playback from and observe Sonos performance.
Sonos can be configured in either a wireless or wired setup.
- In a wireless setup, your Sonos products connect to your home’s WiFi network.
  - Change the wireless channel on the Sonos app
    - Settings > System > Network > Networks > SonosNet Channel > Set it to 1, 6 or 11
    - Test playback from and observe Sonos performance
- In a wired setup, at least one of your Sonos products will stay wired to the router with an Ethernet cable to create a dedicated wireless network specifically for your Sonos system.
  - Change the wireless channel in your router (please check your router manual for reference or you may seek assistance from your internet service provider).
    - change the wireless channel for the 2.4GHz network.
    - If "Auto" channel is enabled - disable it and set specific channel - 1, 6 or 11
    - Save the settings. Your router may restart while the settings are being saved

If it's still doesn't work, you may need to contact our phone support team to look into this. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue. Please let me know if you have any further questions or concerns, I'll be glad to assist you.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Show more replies

Sign up

Login to the community