Components & Architectural

Music on my amp is great: loads of flexibility to play it loud or soft. Switch to the TV and it’s unusably loud at night with minimum volume. I’ve tried Night Mode, but it sounds awful and tinny. I have tried volume limiter but that only affects the upper volumes but not the lowest. Even setting the TV at 1 or 2 is too loud when trying not to wake children. And don’t even get me started on the delay and jumpiness of the volume control through the TV. I love the sound but there must be a way to lower the volume more, Sonos???

Hey!I have a building where I need to put 14 sonos speakers so that the music plays the same everywhere, but there is no internet in the building. Therefore, all the speakers are connected via a cable to the switch, which is connected to the modem, and it is connected to the computer. I see that the modem is giving out different ip addresses to the speakers. But I still can't tune in to see all 14 speakers. I only see one of them. Tell me what I'm doing wrong and why I can't see all the speakers.Thanks!

I have a Connect Amp with speakers outdoor that works fine playing music from app.connected Line in of Amp from TV’s audio out and it detects the cable connection but not playing the audio out the speakers. If i Auto group it to play on other sonos speakers inside my house, it works fine, the TV audio plays in the inside speakers, just not on the AMp. I have a subwoofer also connected which works fine for music played from the app but just wont switch to Line in. I have factory reset the amp with no luck...beats me! Any thoughts??

I have 2 sonos amps and 1 sonos move. the amps are connected together and then to the router via a Ethernet switchone of the amps cuts in and out all the time . It is the one directly connected to the switch other one is fine. Ive checked all connections and rebooted router any ideas

I  loaded up a bunch of tracks from Spotify to play on Sonos foolishly without creating a playlist. There does not seem to be a way to copy these tracks from the queue to either a Sonos or Spotify playlist. I managed to do it the long way around by selecting each individual track and adding to a Spotify Playlist (could also do to Sonos Playlist). However, would be much easier to be able to do this at the queue level or Sonos playlist level. Any thoughts?

The volume bar is not working in your app/iphone when I play through Connect and hifi. Volume is either off or FULL VOLUME (the volume bar in any other position than furthest left).Problem started 2-3 months ago, now it’s default. Volume adjust still works with Play:3. The problem persists playing radio through sonos app or services like spotify. Everything is reset and reinstalled, no change. Ideas? 

my sonos connect keeps trying to get a dhcp address…  i have like 15 sonos devices in the house, but this one keeps polling my dhcp server about every 5 minutes … it seems it has lost the ip address as when it is doing this I can’t ping it.  It gets the IP address as eventually I can ping it, and then it appears to lose it again.I just setup  a reservation for it and it got the ip address I rerserved for it, and then back to losing the ip and going back to discovery again.  While it does this it outputs an annoying pop sound to the amp it is plugged into.I am looking at it with wireshark, and I can see the discover coming from address 0.0.0.0 which means yeah it has lost its address and trying to get it again.I was on a chat session with a sonos tech and they had just told me the diag I sent them was indicating it was having trouble getting an ip address and then the session dropped.  Haven’t found a time slot to restart it, just wondered if this rings any bells with anyone?  I would l

I have had my Sonos 1 for a few years now. It has recently stopped playing music. I’ve tried through Alexa and when that didn’t work I went through the app. Every time I try to play Amazon Music it says that it can’t connect to Amazon music at this time and when I try Pandora it just doesn’t do anything. I plugged it in to my router and reset the system yesterday after we updated our router it worked fine after that… until this afternoon when I went to listen to some music and it won’t work. I have had nothing but problems with the Sonos speaker for months now and it’s really frustrating that I can’t get it work. Does anyone know how to fix this issue?

Hi there.I recently upgraded my router to a Wifi 6 (no extender or mesh). I have3 x older Play 1s (2 as surrounds)1 x Soundbar3 x One SLsI have found that, using 2.4GHz wifi, the 3 One SLs (i.e. newer hardware) work just fine however the older hardware cannot be seen on the networkUNLESS I turn off Wifi 6 mode and go into a compatibility mode… Then everything is fine. As a workaround, my house is Cat 5 wired (and a couple of units are placed to enable connection directly to an ethernet port. I therefore connected the Playbar to try and create a hard wired configuration… It seemed that this didn’t work either, with an inability for anything to be seen / configured by the iOS app…My questions are therefore:1. Am I right to assume the Play 1’s and Playbar will not work with Wifi 6?2. Because wireless router remained on whilst trying to config in wired mode, has this prevented a wired mode setup working?3. What is the range of using SonosNet (i.e. wired mode) vs WiFi?(and finally) 4. Would

Hi, I'm experiencing frequent drop outs while listening to music. They are usually short (2-5 seconds). Music basically stops playing on all of the speakers in my living room at the same time, and restarts on all speakers together. My setup is Playbar and Sub next to each other at the front of the living room, and two Sonos Ones at the back. Playbar is wired to a Wifi router which also sits at the front of the room, around 4-5m away from Playbar and Sub. There are also two Symfonisk lamps in the bedroom and Boost in between Living Room and Bedroom. None of the Sonos devices connect to my home Wifi, they are all on SonosNet, channel 11. Speakers and the controllers have been updated to S2. For this test I was playing music only in the Living Room. The "SONOS_IP_ADDRESS:1400/support/review" diagnostics page confirms that the Playbar uses channel 11 and also channel 48 to communicate with the Sub and Ones: Mode: INFRA (sonosnet) Operating on channel 2462 Home channel is 2462 HT Channel

i bought 6 sonance ceiling speakers.  installed them in the living/Dining room with a the sonos AMP.  When a play songs with certain frequency i hear vibrating distortion.   Here is my findingsI tested all 6 speakers on the same line and song so that i have a common test.  The results were as follows3/6 speakers had the vibrating distortion very prevalent2/6 the sound was there but not as bad1 had the best quality.Obviously the quality of these speakers is not the same. I opened a case with SONOS and waiting for their response.   I also recorded the sound so that you can hear the distortionNo happy at all. Has anyone else experience this issue 

I tried to play music through airplay on my Sonos One and Sonos One SL stereo pair. The problem was the music suddenly started at maximum volume. I stopped the music after about 3-4 seconds. My concern is why this issue occurred and if my speakers were damaged as a result. Thanks.

I’ve followed the instructions for doing a factory reset on the playbar. In the end of the setup the message is shown. however it never shows up. How do I make it work?

Hi,I consider buying a Sonos turntable and connect it to a Play 5 speaker (paired to another Sonos Play 5 speaker + Sub Gen 3).One question though….If the turntable is connected to these two paired 5 Speakers, will these speakers still be able to play music form other sources ?RegardsGeorges`

Hello,Today I started to have a problems with my Sonos system.I have 2xOne, 1xOne SL and Beam. I don’t know how it was happend but I lost all my configuration.So, I did factory reset in all devices. Reinstall Sonos app on Android and iOS.And I just can’t connect all my devices. I can connect one of them and that’s it. When I’m trying to connect next device the message “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Sonos One. Please try again later” is displayed.My ID 129241624I think I need some helpRegards 

I use my Sonos One to play mp3, wav, wma tracks ripped to the C: on my laptop. For some reason, many of the tracks display incorrect artwork when playing. For example I am looking at Karen and Richard Carpenter whilst listening to Mark Knopfler.Any suggestions please?Thanks,PeeWee

When playing music from my SONOS playlist it will often skip a song after 30 sec… if i go back to that song it will skip it again after 30 sec.. yet if i play the same track through apple or deezer the song will play completely through without a hitch…   

I don’t even know where to start.  It started with the Beam not showing up on my system.  I’d unplug and plug it back in and it would be ok for a few hours, then gone again.  Had to do a factory re-set and re-add to the system.  Then went the Play:3, fixed by unplugging and plugging back in.  Then the paired Play 5’s, which took nearly 2 hours to get re-added after several failed attemtps.  Now, my Arc/Play1s/Sub in the home theater are gone and the 5s are gone again.  I’m at a loss.  I’ve done a factory reset on almost everything.  I’ve re-booted the router several times.  This all started after the last Sonos update.  Any ideas?  

Tried to travel with my Move (that's the idea of this product, right? ) But the Bluetooth stopped connecting to my Mac (worked fine at home), and I spent over an hour on the phone with SONOS tech people to reset my Move. BUT..to reset, you have to connect via cell phone with the local network, and reinstall. Everything goes great until it repeatedly reports that Sonos can't connect with the network...even though every other device we have connects just fine with the network (2 Macs, 3 phones, 2 iPads). And...notwithstanding statements on support site, the Bluetooth will not work. I find it amazing  that a product that is supposed to be a quality traveling speaker turns into useless dead weight in my bag.BTW, I've tried all of the troubleshooting at least twice on two different networks. I read that there is an update to download, but how can I do that if it won't connect to the network?I'd appreciate someone from Sonos reaching out to me. But please do not tell me to try any of the tro

I have two Sonos Play speakers which worked perfectly well on the original app.I received a Sonos One as a present.I realise that you can’t have all three grouped.When I tried to setup the One using the original app it said I had to use the new app as the old app didn’t support the new speakers.I did this but before I could really do anything the new app detected the Play speakers and said I had to use the original app.I can’t do anything with the original app though because that also detects the new One.I just go round in circles.I have ended up switching the two Play speakers off and deleting the original app but this now means I can only use the One with the new app.I don’t mind not being able to group them into one system but is there any way I can have two systems? The original Play as one and the new One with the new app.Its so frustrating. 

Hi, I have a problem with my setup…  Working setup… Benq beamer hdmi to Kanex and hdmi to Apple tv… From Kanex I use a optical cable to my playbar… Everything worked…Now I changed the playbar to a beam, and are using the included optical to hdmi adapter that came with the beam… But I have no Sound?

Sonos doesn’t connect from iPhone but dies on other devices. Tried deleting app will connect on Ethernet. Wifi same and settings match Sonos.

Hi community / support,I’ve had my sonos playbase working on my home network (wired and wifi) with no issues for 3 years or so.Noticed here the other day that the playbase wifi in fact wasn’t working any more. sound from TV via optical cable worked just fine but I noted that when I tried to stream audio to the unit that the playbase wasn’t part of my surround setup anymore (SUB 1st gen, 2x Sonos:one).I’ve since tried different factory reset scenarios trough the wired connection but still haven’t managed to get wifi working again. Ethernet/wired still works fine on the playbase but I need the wireless setup in my livingroom. This has been working just fine the past few years. I’ve read the different threads with users having the same wifi issue across the products but with the playbase especially. I don’t know what to do atm. I’m suspecting that the wifi unit/chip on the playbase is now faulty. I certaintly hope not. What to do now? I’ve run the diagnostics and it’s submitted. The numbe

hello therei have just created a google mesh wifi (not google nest) and now want to connect my Sonos system to that, my problem is in order to change wifi network i have to plug an ethernet cable in to the new network router which in this case is the google mesh, but the mesh only has one port which is to be connected to the main internet router, so basically Sonos is not compatible with Google mesh ? can someone help me pleae, i go in to network settings on the app and the only wifi network it sees is the current one/old one which i no longer want to use for wifi. many thanks

I have issues with Sonos only playing radio stations and nothing from amazon music. I de registered my Sonos and created a new account and have re set all the links. To re register I was told to reboot. However the SONOS microphone is not working and unresponsive to touch. I can only play music on the Sonos  by asking Alexa through my mobile. How can I get the microphone to work on the SONOS?