Components & Architectural

Ever since I installed the new Sonos app I’m not able to sign in to my account anymore.It somehow has linked my account to another one that I do not own and won’t accept me using my credentials. This is extremely frustrating. How can I get to log in? Factory reset maybe?  

I am quite satisfied with my ARC but one problem annoys me:When i power off my TV the ARC will not respond to Alexa voice commands. In the Sonos App the ARC is still connected to the TV so i always have to use the App when i want to start music after watching TV.Would be much more convenient if the ARC just quits the TV connection and would go into Alexa or whatever mode.Is there any way i can set this up?I am using a Philips PUS49 TV, the ARC is connected via HDMI/ARC. Greetings, Sascha

Greetings, I had my Sonos One for a year now, ever since i updated the Sonos S1 application to Sonos S2, my Sonos speaker is no longer discoverable in Airplay list, i can only view my speaker through the app itself, may i know if there’s any troubleshooting guide to resolve this issue?

Hello everyone!!!I recently got gifted a Sonos One gen 2 with incorporated Alexa, and I also got gifted a Vankyo projector 430 Leisure (I love Chrismas), I thought that it would make sense for me to get an Amazon firestick to stream content, since the Sonos had Alexa incorporated but for some reason I can’t get the projectors audio to come out through the Sonos. I am not tech savvy at all so please give me the “for dummies” version I thank you in advance for your answers 

Hello wise people.We have an S1 system in the house which has a Bridge, Play:3 and Connect connected to the home wifi. I have the S1 controller app on my phone.I bought a Sonos One for my new home office but the S1 app can’t find it, even when I’m holding my phone next to it.So I downloaded S2 intending to set up a completely new system just for my home office (obviously on the same wifi). It keeps redirecting me to use the S1 controller or ‘set up a new system’ but then doesn’t give me this option.Could it be that my iPhone 6plus is too old to support the S2 controller? Or is there something else I’m missing?Thanks for any help.Emma

Dear Sonos team, I have a 2x play 1 , 1x play 5 and these are connected via a bridge. Since a couple of weeks,  the Sonos app losses the connection to my Spotify account but I can always play Spotify via Spotify direct connection but in the app itself it seems like Sonos has lost the complete connection to my account incl. All tune  in radio stations and everything connected to the account. Sometimes it just takes a while and then it works .. Also, often Spotify tracks are jumped over when I have opened the album in the Sonos app.. I have done all the tips , from changing the channel, over restarting router but it came out the same. I even reconnected the account to the Sonos system .. Can you please help me ?  Best regards, Simon 

I am trying to connect my Move to my existing Sonos system, It will find the MOVE but when I go to the next step it says unable to connect. The move sometimes has a blinking red light sometimes white, sometimes green..I am ready to return this…

I just bought a new android TV from sharp. I set up my playbar following the instructions in the app, including setting up the TV remote to control volume over the playbar. The remote works fine to *lower* the volume, but whenever I turn the volume *up* it switches the TV speakers back on and turns both the TV and the playbar volume up. I already have "external speakers" checked in the android TV settings and supposedly the TV speakers are off. Any help?

I have purchased over 11 speakers so I’m a bit concerned that I can’t find a quick answer.   My Play 5 starting making a static news while on or off?   I disconnected...Moved to a different room...reconnected and it’s the same issue.   While off the static news is low...while playing the static news is more pronounced.   Can this be repaired?  

Does anyone know of a repair shop anywhere in the United States of America that will repair a Sonos amp? I think its pretty crappy that Sonos will refurb and trade out hardware under warranty, but after 12 measly months you are simply done. If I would have known that I probably wouldn’t have invested a small fortune in my system. But here we are...  Thanks community. And no thanks to you, Sonos. 

Hi,I have a problem with my recently purchased Sonos Amp. I have two external speakers (not Sonos) connected to my Amp through cable, and streaming music from my phone as well as the TV sound works absolutely fine. However, when I change to line in, in this case a turntable, the sound only comes out of one of the speakers. I have tried with a different RCA-cable, but that didn’t make any difference. Also, when I go into Sonos settings and change the sound to only right, there is no sound at all - almost as if I didn’t have the right speaker connected. There is, of course always a risk that something is broken, but I was wondering if anyone else share the same experience, and have a potential fix for it? Since the sound works fine with streaming/TV, I suspect it might be something with the turntable, but it could, of course, also be the connectors on the AMP that is broken…Any help is appreciated!//Fredrick

I am thinking of changing my broadband supplier, but the new router will be at the far end of the house rather than in the middle where the current one is.I know I am going to have to get some wi fi extenders to cover the whole house, but has anyone ever connected a Sonos bridge via an ethernet cable to an extender, as I don’t think the bridge is powerful enough to reach the far side of the house if I plug it into the main router.All our devices are 1st generation products and won’t work (apparently) without a bridge

My Connect device is connected with a wire to a router. I have a home network also connected wiredly to the same router. However when I am far from the Sonos device and not connected to the same router wireless, I can't control the device. Looks like I am not getting the connection to the device via the TP Link extender, whereas I am receiving the internet signal. looks like the Sonos device is not accepting the wired connection and always prioritizing it's wireless network... has anyone encountered a similar issue ? Lionel  

I have send in diagnostics. When and how can I expect an answer?

Alexa says it will play then doesnt on Sonia 1. Other non Sonos devices do play and say the music is already streaming on another devise I.e. Sonos 1. Before this the music played for a number of years don't know what hapoened

Hello. I have 2 Play One SL and 2 Play:5.I have been using them for the past 7 months with no problems.Since last week I cannot group my 2 Play One SL to play together.I can group all the other rooms but for some reason when I try to group the 2 Play One SL I get this message: “unable to connect speaker. please try later”.Both speakers work independently and I am able to play music separately. The problem starts when I want to group them together.I have also tried a factory reset but to no avail.I have submitted diagnostics and the number is: 2138763499Can you help?Thanks.

For last couple of weeks have not been able to connect my products to app other than by using cable.have reset multiple times but system doesn’t seem to want to connect to my WiFi having worked for several years.any thoughts? I reset, it picks up products says they are connected but don’t show on system  

I have purchased over 11 speakers so I’m a bit concerned that I can’t find a quick answer.   My Play 5 starting making a static news while on or off?   I disconnected...Moved to a different room...reconnected and it’s the same issue.   While off the static news is low...while playing the static news is more pronounced.   Can this be repaired?  

Hi. Every time ‘without fail’ I go onto the sonos app I get on ‘unable to connect to sonos app’ message. Sometimes if I wait about 10mins it connects but then has dropped out half of my system. Then sometimes it will not connect to anything. Then sometimes it takes about 30seconds then I’m in. This has only recently started happening and used to work absolutely fine, even with the S2 app. There is nothing wrong with the lower connection to the sonos products, nothing wrong with the internet connection and even if I toggle off/on my phones wifi it doesn’t tend to work. Anybody else getting this issue. It’s so frustrating and am running out of ideas. I’ve even changed the wifi router channel to be on the suggested 1 or 6 (2ghz). Still nothing.  Thanks Ross

Because the Sonos Move has to be set up in a wireless setup does this mean that it is susceptible to drop outs if the wifi connection is not strong? One of the reasons I like the Wired Option is that it resolved drop outs. However I find that the Sonos Move does drop out the further it is away from the router (which is quite often the case as the idea behind the Move is that it can be "moved" outside!).

I have 2 Sonos One SL speakers that were on a system at my office and now I have moved them to my house. I have tried the factory reset directions 5 times on this link below on each speaker…https://support.sonos.com/s/article/1096?language=en_US The light just slowly flashes white - never amber - then goes to solid white, then a few fast orange / red flashes then white again. 

HelloBeen using a SONOS PLAY:1 for a couple of years now on Sonos 1. The controller on the PC worked fine. Decided to update to Sonos 2 as I am going to be putting a new speaker in the kitchen. So: I released the speaker within the Software, uninstalled Sonos 1, installed Sonos 2 then reconnected the speaker. Everything worked like a dream………….until……..the  Sonos 2 software runs like a dog on the PC. Moving around has a lag - a really annoying lag after using Sonos 1.OK: The basics: - I work in IT so very familiar with all things IT and WiFI configuration. My house/office has a router SSID running and I have Ubiquiti Unifi running for  the business which has 1 WAP on it and it’s own SSID. PC is Windows 10 Pro with an SSD and Core i7 - so please don’t say it’s the computer - it simply isn’t. The only slow aspect is the freshly loaded Sonos 2.So…...does the slow Sonos 2 point to WiFI channels? Before I go playing around I’d hopefully like a few ideas as to why the software is lagging.Tha

I just set up my Arc, Subwoofer and two Play One surround speakers to my new Sony XBR65 AH8 in my living room and toggled the switch where they turn on when the Tv is turned on, and they all work great together.  HOWEVER, now I can’t even find my living room and the four speakers I have in there on my Sonos S2 app at all, whether the TV is on or not.  It would be nice to use the living room speakers to play music from time to time, and I can’t do that if I can’t find them on the app!

Hey!  hopefully you experts can help me - my living room set up is a recently upgraded gen 2 Play 5 and two gen 1 Play 1s as left and right - they’ve always had moments of spotty connection - even with the Gen 1 Play 5 - you could hear them stop/starting or dropping out altogether which got worse and worse up until the time when the new generation came available. Upgrading seemed to fix this issue but now a few months on the stereo pair is - at best - dropping in and out and - at worst, and at present - just not playing. They also disappear from the app regularly entirely. I’ve tried hard resets, resetting my phone and I’m just a bit fed up that so much expenditure still gives an inconsistent performance. I have the old generation play 5 still also but set up as a separate system and set as line in to my record player.My diagnostic number is 276078744 and any help is awesome edit; the play 1 gen 1 in my kitchen has also disappeared from the app completely now also.

Can I and /or how do I play the same music at the same time through my Sonos Arc and Sonos move.