Components & Architectural

Hi everyone,Just got a Move.When I put it in Bluetooth mode, my computer sees it and pairs with it.  It does not, however, connect so that I can play sound through it.  How do I get this to work?  My other earphones connect correctly.Any advice greatly appreciated.Bennie

Hello, my sonos one (gen 2) suddenly stopped working. As in I was listening to it in and suddenly it wouldn’t play the next song (I don’t know if it was inbetween songs or at the end of a song, I use spotify for my music streaming) and had compleatly shut off. No lights or touch controls working and no feedback at all. No connection within the app either. I’ve tried unplugging and replugging while holding pairing button (as to do a factory reset) but nothing happens at all, as well as restarting my router and plugging in a network cable. Has anything similar happened to anyone else? and if so how did you fix it?

Are there any tips how to improve my Sonos connectivity? I have a play 5 and two Ones (stereo pair) in the lounge and a One in the kitchen.My internet is terrible and am forever losing connectivity to the different products.Any ideas will be much appreciated. 

I just installed a boost to my system as I was having intermittent problems of cutting in & out on the speakers. I was under the assumption that the boost would correct this issue but it has not. :( I have 6 play 1, 2 one SL, 1 beam & now 1 boost. What am i doing wrong? My diagnostic confirmation number is 307296324.

Can I hook up my playbase with an optical to hdmi arc?  So that my LG magic remote will control column 

Whenever I switch from a tv app like Netflix or Amazon prime, and I load up the XBox and launch a game, there is an extremely loud chirp/buzz noise that disappears.  It does not happen every time. I have the Arc connected to the hdmi 2 eArc port.Tv settings are Sound out set to HDMI Arc, bitstream, and passthrough. also my sub gen 3 has a constant low level chirping noise when no sound is being played.  Any help would be greatly appreciated.

when I use spotify via the Sonos app I have connection Issues all the time. messages like ‘connection failed’ ‘ can’t connect’ how can I fix this? 

Every 50 tracks or so, at a guess, the music goes silent for the last ~30 seconds of the track.The playhead keeps moving (looking in both the Spotify and Sonos desktop apps). If I don’t do anything, there will be ~30 seconds of silence, then the next track will play correctly. If I rewind a few seconds, playback will resume and it will play through to the end of the track correctly, no silence.I listen mostly using Spotify Connect so I don’t know if this is specific to that mechanism, or something that affects other services. 

I have the same problem like the closed issue: I have sent a diagnostic to you with number: 1553219921last.fm scrobbles with the name of the sonos first like:“PORTABLE + 1 - AWOLNATION” .Please advice, /Per

I saved a podcast episode to my Spotify playlist but when I use the Sonia S2 controller to play it, it’s greyed out and doesn’t play. Instead it gives me an error message “access is denied” 

I have been using my playbase for several years, here is an issue which happened today: when i use the tv remote, if i press + the sound goes all the way up, eve  if i use the app to lower thr sound again, the sound increases again automatically all the way up whereas i dont touch anything, any suggestion?

Hello allIn the past I have changed router/wifi succesfully more that once but this time I cannot get connected to the new wifi.I have tried every solution (I have been able to find in here but no help)I am running two Play:1 and one Play:3I have done a factory reset on all three devices.I have added the Play:3 (using a cabled connection) and then added the two Play:1 succesfully.Everything works fine at this pointThen I go through the wireless setup part. It tells me that I am connected to the new wifi and that I may disconnect the ethernet-cable. Once I do this the sonos app looses connection immediately. (if I press play on any of the speakers they music will start playing, so the speakers must still be connected to the wifi)Once I plug in the ethernet cable I am able to connect again with the sonos app. Any ideas would be greatly appreciated Br. Christian

My Sonos 5 Gen 1 speaker has fast flashing red light all the time as soon as you power it. It will not let me reset the speaker or anything, and it only give a fast flashing red light.How do i recover this please?

I have a Sony turntable connected to a five speaker.  When playing the turntable through this speaker there seems to be a lot of echo and sound distortion.  I have attached a picture of my setup.  I do have another five in my system and when I stream through that one only sound is great.  I have switched them with one another to see if the speaker was the issue but it's not.  I have also placed the speaker connected to turntable on the floor, further away from turntable and sound is better. I'm wondering if the speaker just needs to be further away or should it work as pictured?  

I recently left my house for a week. Since I came back, I have found that my app does not connect to the speaker after a little bit of inactivity. Unplugging and plugging the speaker gets everything back up and running, but is rather annoying. I submitted a diagnostic. 1208688160 was the reference number. Thanks for any help!

My playbase was working fine but suddenly I could not see it in my app. I tried resetting and now the playbase is flashing green light but I cannot discover and add it in. Can anyone help?

I cannot play on my Sonos speakers from the Spotify app. The speakers do not appear in the app. I have tried unlinking my Spotify account and restarting both apps, to no avail. I'm using the right wifi network. Help? Here's my diagnostic number 1368259792

I have a Sonos Beam and 1 Sonos One. Both where connected to my wifi.  I had drop outs so decided to connect the BEAM to a Wired connection.  My Beam is connected to a Netgear switch which supports STP/RSTP and it is working fine. Now I am trying to connect the Sonos One to the SonosNet. However it keeps reverting to my Wireless network. I tried resetting the Sonos One, removing the wifi network in the app so that it connects to the SonosNet. This did not work. Tried disabling my wireless on my phone but if I do this the app complains there is no wifi. So that did not work.Looked at the settings and the Beam is on wm0 and the One is on wm1, so the One is not using the Sonosnet.Am I misunderstanding the sonosnet setup?  What steps am I missing? I thought the Sonos One would automatically connect to the SonosNet.

I added a Play 5 Gen 2 to my old Sonos system. When I group everything (soundbar, sub, 2 play 3s, 2 older play 5s & move) and stream music like Pandora it is perfect. When I play anything off my TV it skips. When I remove the Play 5 Gen 2 it stops skipping. I added an extra Boost next to the Play 5 Gen 2 and it did not help.Clearly something about any TV sound output and this Play 5 Gen 2 any ideas?

I’m resetting up my Sonos system and my Sonos Connect (Gen 2) will not move into connect mode. I have tried a factory reset. Unplugged and re-connected several times, always holding down the appropriate buttons But every time it powers up it goes straight to white light.  No flashing orange or green lights, so is undetectable by the app.  Is this a hardware problem?

Hi,I’m struggling with this problem from over a year and hope I can get it resolved. This is my setup:5 sonos Play:1 speakers in different rooms2 sones Play:1 speakers in surround mode1 Playbar in surround mode with the two Play:1 above1 BoostThe Boost is hardwired to the Network and I am using SonosNet on Channel 11. All the other speakers are wireless. Previously, I didn’t have a boost but I hoped the purchasing a Boost would solve the issue. I have reconfigured the whole setup from scratch. Uninstalled and removed all the apps from my iPhone and iPads, unlinked the accounts and reconnected everything.  What is the problem? All the speakers are visible and working correctly in the Sonos S2 app. However, after a while, the Sonos speakers are disappearing from the Spotify app. Up until the situation that all speakers are gone and I’m no longer able to play music from Spotify on my Sonos system. For now, the only resolution is to power cycle all the speakers, reboot the network and afte

I have a Samsung UN46F8000BFXZA connected to a playbar.  I am getting the dreaded drops.  I changed sound settings to PCM and I still have the same problem.  The only other audio option is DTS NEO 2:5. What are my options?

Just setup a new Symfonisk (via WIFI) on my WIFI network. It is the only Sonos on the Network. My Network scanner is now seeing 2 new MAC addresses. One is clearly the WIFI MAC of the device - related to the serial #. But what is the second MAC that is appearing randomly? It almost looks like some type of Virtual MAC address. (A2-E3-6B ………...).The unit is working fine.Thanks,

For the past two weeks, almost every night when everyone in my house is sleeping, music starts playing by itself on one set of speakers. When it first started happening, it played through our Alexa’s (Amazon). I then proceeded to unplug all of our Alexa’s in the house.  Since then, the music now comes on through one of our built in speakers that plays through a Sonos Amp / Connect.  This happened tonight and I ran a diagnostic - 918751605.  I checked to ensure I have no alarms set.  If the issue is there is someone else who logged into my system - how do I remove them?   

Hello,I am experiencing a network related issue with a new Sonos One Gen 2 where after 8-12 hours of uptime, the Sonos device stops responding to ARP requests for its IPv4 address, leading to a case where it can no longer be found by the Sonos app nor pinged at its IPv4 address until the Sonos is rebooted. Force disconnecting the Sonos from WiFi and allowing it to reconnect also restores connectivity.This Sonos device is the only Sonos device in my system and is connected via WiFi through a Ubiquiti Unifi AC Lite AP. No other devices on this network exhibit similar issues.Once in this “bad” state, adding a static ARP entry on my Mac allows me to ping the device, as well as allows the Mac Sonos app to discover the device. However, this does not restore connectivity from the mobile app (as expected).Any insight into this? I was able to capture diagnostic # 516203405 while in the “bad” state using the Mac app as well.