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RatColorado
Contributor I
Jan 23, 2021 3:59 PM UTC
Answered

Play 5 Gen 2 causing skipping

I added a Play 5 Gen 2 to my old Sonos system. When I group everything (soundbar, sub, 2 play 3s, 2 older play 5s & move) and stream music like Pandora it is perfect. When I play anything off my TV it skips. When I remove the Play 5 Gen 2 it stops skipping. I added an extra Boost next to the Play 5 Gen 2 and it did not help.

Clearly something about any TV sound output and this Play 5 Gen 2

 

any ideas?

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    Airgetlam
    AirgetlamAnswer
    Jan 23, 2021 6:01 PM UTC

    Skipping implies a certain amount of wifi interference on the speaker’s part. The TV input is ‘denser’ or ‘heavier’ on bandwidth than regular music streaming, so that’s why it’s only appearing while playing the TV.

    But if the solutions provided in the linked FAQ don’t help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

    Bruce
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    1 reply

    Airgetlam
    AirgetlamAnswer
    Jan 23, 2021 6:01 PM UTC

    Skipping implies a certain amount of wifi interference on the speaker’s part. The TV input is ‘denser’ or ‘heavier’ on bandwidth than regular music streaming, so that’s why it’s only appearing while playing the TV.

    But if the solutions provided in the linked FAQ don’t help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

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    Bruce
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