Skip to main content
User753343
Contributor I
February 7, 2021
Question

Play 5 gen 2 stopped working, no LED

  • February 7, 2021
  • 1 reply
  • 74 views

I’ve got a big network of Sonos devices.  One of them, a newer Play 5 gen 2, just stopped working (the rest are still working fine).  There’s no LED, unplugging and replugging doesn’t help (it’s completely unresponsive).  Tried plugging it in to a different outlet, still dark.  I’ve verified that the outlet has power.

Anything else I can try to bring it back to life?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Paul A
Paul A
Retired Sonos Staff
February 7, 2021

Hi @User753343.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you my recommendation to help out.

Based on the provided situation, I would recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can take a look into what is the root cause of the issue. 

I’ll be more than happy to help if you have any other questions or concerns.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question
Terms & ConditionsAccessibility statement