Skip to main content
HILLBELEY
Contributor II
February 4, 2021
Question

Skipping back on Radioplayer diagnostic 573682643

  • February 4, 2021
  • 1 reply
  • 34 views

I am getting SONOS repeating (skipping back) on Radioplayer: diagnostic 573682643.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Annazel S
Annazel S
Retired Sonos Staff
February 5, 2021

Hi @HILLBELEY.

Thanks for reaching out, we’d be glad to help.

Upon checking the diagnostic report, it shows a transport error that indicates playback failure and symptoms indicative of interference has been detected on one or more Sonos components running on the Wifi. Commonly these issues come as a result of wireless interference and this article will help you reduce wireless interference around your Sonos products. 

If the above advice was followed and the issue persists, please submit a new diagnostic report so I can check the system further and see if there’s anything else causing this issue.

 

Let us know how that goes.

Help others find useful content by clicking the like button and selecting the best answer to your question
Terms & ConditionsAccessibility statement