Contributor I

Answered

Sonos Five disconnects after unplugged

Forum|Forum|5 years ago
January 2, 2021
8 replies
923 views

Hi,

My Sonos five gets disconnected from my app and system after the power is unplugged or the router goes out (recently shut the power off for renovations a few times).

I have to put the speaker to factory reset, sync it, then return and update my settings.

Anyone have an idea?

Thanks

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Best answer by Mark P

Hi @Dsugar.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

Once you turn off any Sonos speakers it needs some time to reconnect again to your wifi connection, have you tried at least 3-5min to see if the speaker will show up again or not?

If the speaker is showing a flashing green light after powering up, you'll need to add it back to your system.

Also if possible to hardwire one of the speaker directly to the router for the speaker to get a better signal or so called SonosNet

If you need help with any other information, please be sure to let us know.

Mark PAnswer

Retired Sonos Staff

Hi @Dsugar.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

Once you turn off any Sonos speakers it needs some time to reconnect again to your wifi connection, have you tried at least 3-5min to see if the speaker will show up again or not?

If the speaker is showing a flashing green light after powering up, you'll need to add it back to your system.

Also if possible to hardwire one of the speaker directly to the router for the speaker to get a better signal or so called SonosNet

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

D

DsugarAuthor

Contributor I

I waited about a day after trying to use it so it should of course connect to my wifi network.

it’s showing a white solid line, if I press the play or pause button nothing happens, it just makes the chime noise.

Stanley_4

Grand Maestro

Try assigning it a static IP using your router’s DHCP page. Power down the Sonos, reboot router and controller, power up the Sonos.

D

DsugarAuthor

Contributor I

@Mark P

thanks for your answer.
Over the course of setting up my den system that has my beam. It appears that when I unplug my beam. That’s what removes my five from my system list.

also still have the same unplug issue with my five not reconnecting. I can leave it for days and it still doesn’t connect

D

DsugarAuthor

Contributor I

Try assigning it a static IP using your router’s DHCP page. Power down the Sonos, reboot router and controller, power up the Sonos.

Tried that. No luck :(

Xander P

Retired Sonos Staff

Hi @Dsugar

Sounds like your Five may not be configured to connect to the WiFi in that case - is the Beam connected to the network via Ethernet cable?

If so, you can go to Settings > System > Network > Wireless Setup, and configure the Five to connect to the WiFi.

If you’re still having trouble, it may be worth getting in touch with the Support team via either phone or chat - they’ll be able to narrow down what could be causing this with a system diagnostic.

D

DsugarAuthor

Contributor I

Hi @Dsugar

Sounds like your Five may not be configured to connect to the WiFi in that case - is the Beam connected to the network via Ethernet cable?

If so, you can go to Settings > System > Network > Wireless Setup, and configure the Five to connect to the WiFi.

If you’re still having trouble, it may be worth getting in touch with the Support team via either phone or chat - they’ll be able to narrow down what could be causing this with a system diagnostic.

Thanks Xander,

the beam is not hooked up via Ethernet, wireless. But would that make much of a difference?

Are you suggesting that the five uses the beam as a network access point?
I’ll try turning off the beam when setting up the five next time.
could it be also there’s an issue with the actual hardware? No one else has had this issue.

Xander P

Retired Sonos Staff

Understood - you mentioned that the Five drops off when you disconnect the Beam which led me to assume the Five was connecting via the Beam, strange that this happens when both are being used wirelessly.

Certainly a hardware fault is not impossible, however generally these issues are related to the network in some way. At this point I’d recommend reaching out to the Support Team so they can perform some real-time troubleshooting.

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