Components and Architectural

We have a small restaurant/cafe that I’ve installed 6 Sonos One SL speakers in. The room is one big square, with all speakers having a clear line of sight to one another. They are about 15ft apart from one another on each side of the room, and about 30ft apart from side to side. They are on a dedicated network (VLAN) with one of the speakers being wired direct. Since day one we have had issues where the speakers cut out, multiple speakers at a time, and then come back in at different intervals. Sometimes this actually happens in a particular pattern between the speakers. It’s absolutely nauseating to our guests and no matter what I try I can’t seem to get it to stop happening. It doesn’t matter what the music source, volume, or group of speakers is being used. The only remedy is to stop music completely, play it again to ONE of the six speakers, and then start playing it to the group again. This does not work every time.Is there a way to look at diagnostics? It seems like it’s an issue

When playing an Amazon music station and I ask Alexa "who is this?". It always says the artist that is playing next. If I play a set of songs from my Amazon library it manages to say the correct artist.

So yesterday I spent approximately 1 ½ hours attempting to move my Sonos Amp from the wifi network that it is currently on to a new one. For reference, the new network that I want to connect to is an Eero mesh which provides a much stronger signal to the location where the Amp is located. Naively, I thought that switching would be a simple case of opening the S1 app on my Iphone, specifying the SSID for the new network and entering the network password. I must have tried the documented procedure more than 20 times, always ending up with the “Something went wrong!” message. I even tried connecting the Amp directly to my router via ethernet while running the setup procedure - still no success. Can anyone provide insight into what I need to do to be able to connect the Amp to the new network? I managed, maybe 3 or 4 times, to get to a point where the S1 app asked for the credentials (network name/password) for the new network however for some reason the Amp was never able to connect. I di

Hi I subscribed to Apple One service yesterday.I’ve never been able to log in to my Apple Music account via Sonos App. All I ever got is this sorry “Impossible to browse your music”. I tried and deleted and recreated my account in Sonos app 10 times or so, to no avail. I still can connect to my Amazon and Spotify accounts alright. I’m getting the same message on my iPhone, on my iPad, and on my Macbook Pro (Sonos App). A friend of mine has had the message this evening, but got rid of it by connecting to another service (Amazon) and connecting back to Apple… Obviously, I tried this, but that didn’t work for me. Has anyone the issue?Thanks

I’m not sure this is a question. I don’t expect to get any a solution at this point. I’m writing this simply because I’m still in the struggle. And it’s quite real .I have 8 speakers, 4 of which are the Ikea lamps, plus one Ikea wall panel, a Roam, A Five, and a One.These speakers will disappear in random fashion, often multiple times per day, with no input from me. My WiFi is strong throughout the house, with 400 Mbps DL speed and 11.5 up. Sometimes rebooting the router will fix everything, but  usually not. There’s just no why or wherefore for any of it. It was all working fine last night, but I got up this morning to find the Roam was the only speaker the app could see, or find. Not at all surprising.  When I pressed the Play button on my Sonos Five, however, it and the 6 other missing speakers suddenly sprang to life , playing an album I was playing last night. I’m not surprised, as This too happens rather frequently. I was surprised today to find that they all continue to play, ev

I have four sonos rooms connected. One suddenly stopped working. It appears to play on the app but nothing comes out.  I have rebooted all the sonos boxes and the router.  

I have 20+ Sonos Speaker Products across 3 locations. I have been a loyal customer of Sonos.  2 of the locations work without issue and I have been very pleased with the Sonos Performance.  I recently moved a few working speakers from one of the locations to a new 3rd location.  I have (2) Sonos 1, (1) Sonos 3 and a Sonos Connect hard wired system supporting multiple rooms in the home.  This home has laptops, TV’s, Thermostats, Apple TV’s, Apple Home Pod Speakers, Peloton, Ring Security Cameras, Wifi Garage Door Openers, plus more and all work without incident across all parts of the home, end to end.  Wifi Testing shows high bandwidth connectivity in each room of the home.  Why do my Wifi Sonos speakers connect up and then drop from the S2 application?  The hard wired configuration works fine with no issues.  All of the speakers software is up to date.  What is unique about Sonos connectivity that is different from all other products?   I have been online with your teams and they’ve b

Ever since updating the S1 Controller app to 11.4.1 (iOS) I cannot add another S1 product wirelessly, I have to use an ethernet cable, I can then remove the cable and all is fine.This Connects I am adding have previously linked wirelessly without problems before the update.Anyone else experiencing this?I should add, the components I am adding are freshly reset units.

Hi, I’ve noted a trend in what I’ve read here about this 14.6 issue in that the Arc is the predominant soundbar.  My soundbar is a PlayBar and I use a Boost.  When my system is stable I don’t experience audio drop outs I just get up in the morning to find my surround setup not working, i.e. the sub and play 1 satellites not present in the app.  Sometimes, like now, they appear ‘on their own’ without any intervention.  My diagnostic file is file ref: “321963361”.  I took this dump when the system had lost its sub and play 1’s.  The main purpose of this post is to flag that the 14.6 ‘drop out’ issue is not exclusive to Arc (or Beam for that matter).  I’ve previously been through the ‘missing products’ cycle but the issue re-occurs.

A bit annoyed when I went to use my system and the audio started to cut in/out and then the app couldn’t connect to the device to pause or lower the volume with the audio going in and out. Not a pleasant situation which has continued on for a few days now and has the left the system unusable!This possibly started with the 14.8 update. We use the system regularly and that seems to be the trigger. We’ve had the system for ~5years, so nothing is new (3 Ones, 1 Five, and 1 Amp). It’s on a Unifi network (USG,Switch, (1) AP) which shows no sign of issue or the devices connected (signals fine, traffic fine). The cutting appears to be from all audio sources (Sonos Radio, Apple, Amazon) and even occurs with airplay. Seems like the issue is on the device.I switched over to Sonos from Slim devices about ~5yrs ago, and have been using these streaming systems since Slim first came around. So I understand the ups/downs due to the complexity and dependencies, but this is the first time I’m starting t

When I travel the alarms on my Sonos system seem to track the local time on my phone. Does anybody else experience this? Nobody in the house so difficult to actually check what is happening at home.As I have a complete sequence of alarms to help maintain a lived in scénario in the house this could result in some crazy actions.   

Why just we just use S1? So is force you to use the newer version “you can control all your devices” - um - NO YOU CANT. What a rubbish product! 

Is it just me or does it feel like Gen 1 & 2 products are just not compatible & Sonos have built a “fix” which simply does not work? Maybe it’s a tech issue - really! 

Over the last 6 - 9 months we have seen this issue intermittently. From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription) choose artist select either Artist radio or an album by the artist or top tracks of artistRESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”Captured a recent diagnostic when it was happening - hopefully it shows something - 1020475143 NOTES: When this starts happening, it can go on for days or weeks. That includes total stops in using Sonons, changing to different music sources (TuneIn Radio, Sirius, Amazon Music), alarm starting the Son

Using either Google Assistant or the Sonos App, when attempting to resume the last played TuneIn radio station it results in hearing repeatedly the TuneIn intro (ie “Tune in .. then a jingle’”),  after a slight pause it repeats, never playing the radio station itself.Only work around is selecting another station, then switching back to the original one I wanted which then works ok.   Until the next time I want to resume that channel and the cycle starts again. Any ideas on how to solve this? Its a recent issue over the past few weeks. Thanks   

iPhone app only controls volume, will not control station selection or speaker selection but omputer app works fine.  I have one speaker hard wired to router, others are wifi.   All works well with computers but not at all with iPhone app.   I get the message “unable to play the station”

Hello,When setting up networks on the 2.4GHz band, it is required, for some Sonos devices, to set the router/access point to mixed mode (802.11 a/b/g/n).The disadvantage of this is that with mixed networks, the speed always adapts to the lowest possible protocol. If someone has five devices in the house, four of which support 802.11n and one 802.11b, all four 802.11n devices will be affected because they will have to adapt to the speed of the 802.11b standard.It is possible to use SonosNet to create your own internal network for the Sonos products. Preferably, one Sonos product should be connected by cable and the Sonos speakers should be connected via SonosNet. If this is not an option, then at least one Sonos device must be connected via Wi-Fi to be able to connect to the controller (which means the network setting must still be 802.11 mixed on older devices).Now for my question. Can anyone indicate which chipsets in the Sonos products support which specific 802.11 standards?I'm curi

we use sonos in our medical clinic. often when the speakers are grouped, they cut in/out. when i do network speed test we are getting 100mbps downloads so I’m quite sure it’s not a wifi issue. furthermore, i’ve noticed that if i ungroup the speakers, the interruptions mostly stop. the problem with this is that every room now has a different sound track and frankly it defeats the purpose of having a sonos “system” in the first place. we are about to expand and open more clinics and I am not feeling confident that sonos is the solution. I like sonos, but these interruptions are a problem and affect our patient experience. help? has anyone else experienced this issue and how have you resolved it?

Components / setup:1x Playbar 1x Sub (Gen 1) 2x Play:3 1x Play:1 4x: Play:5 (Sonos S1 Controller app required)The situation:I currently have a Sonos system that includes the above components. For your information, two Play 3s together form a stereo pair just as two Play 5s form a stereo pair.The problem is as follows. It is possible to use the Sonos S1 controller app to create a room in which all the Sonos equipment simultaneously plays the same music. Thereby it is possible to change the volume per speaker individually.It's also possible to create separate rooms in which one or more Sonos speakers (so not all at the same time) can play music and from there you can control things like the volume.The problem is that one time everything works flawlessly and a few minutes later it doesn't, only to work flawlessly again some time later. As an example, it is sometimes possible to click on all rooms and everything starts playing immediately while a few minutes later it is possible that 1 or

Hi Sonos community. I have a strange issue whereby my Sonos One is clearly connected to the internet with all voice services working and music via it playing, however it does not show up on the app. It occasionally reappears but is very spotty when doing so and will present an error when trying to join speakers together. It is also not playing via Airplay, just showing up an error. This is a new issue and has always worked fine previously. I am using a Sonos Boost so to my knowledge should stop issues with WiFi interference, mesh networks connectivity etc. I have also tried all usual fixes including resetting my router, powering down speaker (will usually connect for a while then not any longer) and factory resetting the speaker and re-adding to system. Once it was added it worked ok for a small time but then took 3 occasions to set up True-Play as it kept losing connection to the speaker. Any suggestions as this is getting rather frustrating! Thanks

Was having intermittent issues with connect amp. Unplugged it and it wouldn’t stop flashing white. I tried to hold down the two buttons and nothing. Then I did hard reset by holding down buttons while plugging in. Then it was flashing orange  and white.   Tried to add it. Got as far as wifi trying to connect to amp and got no further.  Issue I assume?😤😤😤😤

I love Sonos, but I’m just having the worst experience with a return and I can’t seem to get any help.  On April 25th after a support call, Sonos authorized a return and sent me the link.  That link, however did nothing, and calling Sonos again they said that the system was being upgraded and I would have to wait.  5/13 I receive an email with a shipping label.  I thought great, finally.  I pack up the speaker and power cord and head down to UPS.  Speaker shipped, I wait patiently. 5/17 I receive an email advising me that a shipping label will soon arrive and that I should send the speaker only...no other accessories.  The email advises me to click a link to confirm my return.  Head to the link, input the info click submit.  ERROR.  I chat with support, they say they’ve sent it off to the team and it will be 24-48 hours, keep trying in case it’s fixed earlier.  I wait.  After 48 hours I call support. They tell me they they have brought it to support and “don’t worry” (worry is not the

Is there a way to get the outdoor speaker serial number without having to take it down/unmount? Thanks! 

The other day I went to look at the web backend and found I could no longer get the matrix to display, has it been removed by Sonos? T_T Was nice to be able to troubleshoot using that…..

When I open my Sonos S2 app, more often than not it finds my S1 system and won’t let me access my S2 system.  I have to keep shutting down the app and reopening it until it finally picks up my S2 system.  Is there any way of avoiding this issue?