Components and Architectural

I have one Sonos One standing in my kitchen. My parents are on vacation since about too weeks, but this night I was laying on our couch next to the living room watching tv and the box just started playing news about the current Ukraine situation. I thought the tv might have triggered it and tried telling it to shut up, but since it didn’t answer I checked and the mic was off all the time. I am alone at home so this was kind of scary, especially since I myself haven’t used this box for the last few days. This happened once before if I recall correctly but back then (it’s about 1-2 months ago) I didn’t give it any attention and thought my mom had done it (when telling her she left the news on later, she told me she didn’t turn on the box).Did this happen to anyone else before or does anyone know how/why this happens?

I have a jellyfin server running on my Linux box, which is serving as my DLNA server, for music,etc.I cannot find a way to get Sonos to see jellyfin.I have tried going into music library setup and adding\\moray.lan:8096\web\index.htmlNothing. I don’t see it in the jellyfin log, or in the firewall (ufw) log This server is available via browser, android jellyfin app, my Denon receiver, Roku, etcOnly Sonos fails.Years ago, I added the music files via a Samba server, using the ugly SMB protocol. It works sending info to Sonos. But I prefer to switch to DLNA. I spent 90 minutes on the phone with Sonos support, but didn’t get very far. They agreed to put in a request for DLNA support. They were not happy that I was using Linux, though they claim support for NAS. They suggested that I install Plex, which is available for Linux. It is a possible solution, but I want support for 19 year old DLNA protocol.I can use the android jellyfin app to broadcast music to Sonos, though it shows up as PCM 4

Recently my Connect:Amp stopped working.  The unit does not have the white light on and will not show in my system with the other Connect:Amps and Amps.  I unplugged the unit, waited about 30 seconds, and then plugged it back in.  The white light came on for about 3 seconds and then turned off.  It will not come back on even if I hold down the play button or a combination of the front buttons.  Please help.

my system is so buggy I can’t handle it.between the updates and the intermittent shut off mid play i’m ready to throw them out the window.  i’ve had my speakers for about 5 years, which is *almost* enough to justify the cost.Has anyone had any luck with fixing this?No it isn’t the wifi.Yes I’ve unplugged and re-plugged and set and re-set the speakers about 1000x since I got them.  Yes that usually works but it shouldn’t be necessary.  

Using randomizer playlists from Spotify. Sonos plays two tracks, then tries the third for 12-13 seconds, then displays a connection lost and moves on to the next track. Very consistent behaviour. Same for different playlists and same regardless of which phone I am using (both are Samsung Androids though)Super annoying. 

I have a Sonos Amp (and 3 others Sonos Play, One and Ikea Symphonic) at home. My Sonos Amp suddenly dissapear from the Apps after intermittent WiFi problems.I have tried the ethernet direct connection with the factory reset… still not working. The Sonos support is telling me that I can be eligible for the 30% discount for replacement of a older Sonos Amp… Anyone have a suggestion… I have serious concern about buying the “same” unreliable product… but I believe Sonos knows that I’m stuck since I have multiple products… therefore, there is no repair options…Any suggestion of worth tring options?

Diagnostic# 1654966345 Music keeps cutting out, terribly… Tried to reset entire setup incl router.Tried to change channelsTried with 1 wired, rest wireless.Can't really think of much more what would help...

2 rooms playing.  Living Room Port and Office with 2 Ones and a Sub.  Office will consistently drop.  Not always all speakers but a lot of the time it is.  I’m always told it’s interference in my network.  Decided to do some testing.  I brought my Roam into the Office.  It’s sitting about 3 feet from a One.  Ones and Sub still dropping.  Roam hasn't dropped yet.  Very frustrating.  2133647112

My issue is I have 13 products. Have had them grouped playing music “everywhere”.  Notice over past 2 days, 2-4 of my sonos moves rename to “guest room”. One of them is guest room, the others are kitchen, gym, living room. The names changing change each time. I fix it, it’s fine for a day, then an issue comes again. 🙏🏾 

Hi,Almost giving up on sonos - but when moving to a new place I have decided to give it a new try.I have a system with a total of 10 speakers in in different rooms, but sadly the system now feels close to useless as i cannot trust it to work, and it feels more convinient for me to listen to radio, music and podcast on headphones rather than than the system constantly dropping out, skipping songs etc.I have even bought a boost to see if that could help - sadly. No luck.Could anyone have a look into my diagnosis and see if there is anything i can do?I soo much miss the time when the system actually worked .. now its close to useless.My diagnosis number is: 648281180. 

I have a Playbar from another home where it was setup S2.   I cannot get it to work on Sonosnet in my other home which is S1. I have tried many things with no luck.   I was suspecting maybe a wifi radio issue but I had no problem testing that theory and the speaker successfully connected to a test wifi setup.   After factory reset, setup is fairly normal.  In S1, add product, speaker is detected with Mac  address but fails afterwards and says device not found.  No problem so I hardwire it and can complete the setup. But when it is unplugged from hardwire it drops off and is no longer visible in app.   The Playbar worked perfectly in other home as a S2 device.  I’m wondering if this is maybe some software glitch relating to the downgrade as I can’t make any sense of this.   I consider myself to be savvy and have a strong understanding of how the product works so I am at a loss at this point.  Will reach out to Sonos after the weekend but I’m hoping some veterans may have some ideas and

Hi,  I have a beam with 2 Sonos One as surround speaker connected to my tv ( Beam to ARC). I also have a Windows 10 PC connected to the TV with and hdmi cable that I use for gaming and listening Youtube. I play game on the PC using the TV as monitor. In the pc audio setting, I select the TV as the audio outpout. Normally, the game or Youtube sound is surround 5.1. I use this setup for a while now and all was working fine till today. Now, the sound only come out of the Beam (no surround). I guess the issues come from my pc because if I listen TV or Netflix, the surround sound work well. I also know that the speaker are well configured because if I use the 3 piece separatly, they all play the PC sound (at the same time if I use party mode). I made a few search and see that in the PC’s sound setting, in the TV speaker property, I only have the stereo option, no 5.1 sound option, like if the PC was not recognizing the home theater connected to the TV. The device cannot get more than 2 chan

Hi all!I have a recently bough Harmony Elite that I use with my Sonos Home Theater System.I control the Sonos System volume directly via the Elite (I guess via Wifi as it is not using IR).It worked flawlessly for a couple of weeks, and as soon as I press the volume up or down button, volume changes were instant and with no delays.A couple of days ago I noticed the remote sometimes seems to stop work when I try to change volume, specially if I press the volume up or down repeatedly. Hub led often ligths red and takes up some time to recover.Anyone else with this issue?I’ve resetted the hub several times, and also the remote, and created again activities.It temporarily solves the issue,, but after a while, issue returns.If I use the Sonos app, none of this happens.

Whenever I play music in the house via an Alexa command, it doesn’t crossfade and the crossfade option is actually greyed out in the Sonos app. Anyone have a solution? 

I can control the volume using my Android app fine. When I press the volume button on the Playbase directly however, it only adjust the volume for the Playbase itself, not the Play 1 remote speakers. Used to work until I moved system to a different house.

I have been forced to update my Sonos app but it keeps showing error code 800.  I have tried every way to reset it but it’s unsuccessful.  Now my S2 controller just can’t control my Sonos anymore.  Is there anything that I can do?  Can I simply reset the ownership of my system and re-set it up again?  I’m totally lost…….. Thanks.

Recently discovered this little snag:My mother has been recording books for our children using Voice Memos on her iPhone and emailing them to us. We’ve been playing them using AirPlay from our iPad, but wanted more flexibility so tried to a) Put them in our NAS-based SMB2 library and b) Play them from Android devices using the Sonos app (we use an iPad for FaceTime but both parents’ personal phones are Android).What we’ve found is that .m4a files produced by Voice Memos fail to play using the Sonos App, reporting “Unable to play ‘Title’ - the song is not encoded correctly.” This is true both playing from “On This Mobile Device” on Android or from the Music Library share.I’ve reproduced this with several test recordings on multiple iOS devices on iOS 15.x.Salient ffprobe output:ffprobe version 2022-06-30-git-03b2ed9a50-essentials_build-www.gyan.dev Copyright (c) 2007-2022 the FFmpeg developers built with gcc 12.1.0 (Rev2, Built by MSYS2 project) configuration: --enable-gpl --enable-ve

Diagnostic code 906861728Getting really sick of this issue.  SiriusXM channels play for 15 seconds and then error out.  Today’s message is Unable to play - it is encoded using an unsupported digital rights management system. 15 Sonos speakers in my house..thousands of dollars...and I can’t play music.

I have 3 old Play1 and 1 new, and a Play 5. All worked this morning, now the only one that can connect to app is the new Play 1. I have turned them all off and on, reset App, and still nothing. I fear this is due to app updating on 14thJune, and concerned all are goosed. Any suggestions?

See image below. From within the Idagio app my Port’s do appear in the “connect to” section of the Idagio app (IOS), but the app does not want to connect to them. In the image “Bar” is one of my Port’s. If I click on it, nothing happens. Seems like it wants to connect, but returns to playing on the Ipad.I can however connect via Airplay, but that is not what I want.I have authorized etc.Any help? 

Very often, my Sonos will turn its volume up to 100 by itself. Even if I turn it down, it ramps up to 100 over and over. I am using the Spotify integration on iOS. However, I’m changing the volume using the Sonos app directly.My phone volume is NOT at 100.Also, after it turns itself up to 100, if I pause it, it usually insists on starting to play again. I have to pause it two or three times total.I saw a thread that this was fixed on Android years ago, but it keeps happening on iOS.It’s not just an inconvenience—I’m listening to music with my one-year-old baby and it terrifies him to the point that he screams and cries. One time he was so close to the speaker when it happened, I was worried it would cause him hearing damage.

For the past 5 or so minutes the Office system has been horribly cutting in and out.  One of the Ones will play for a second or so, then the other.  Then the Sub.  Not once did the Roam cut out.  How is “interference”  only affecting the Office system?  989024897  Frustrating.  It makes it very hard to demo a system to a potential client when the system does not work.

I have an old ZP80 system that I use strictly for playing music from a vast catalog of music and podcasts that keep on my NAS.   So it’s all inside my personal network.   I don’t route any streaming or outside services, e.g., Spotify, Apple, Google, etc, through my Sonos system.   No do I have any accounts with those companies.So was surprised the other day when my GF, who has Google and Spotify at her house, but not Sonos, was at my house and was able to play music from Spotify over my Sonos system.   I called Sonos support and they said that Sonos exposes an API called Direct Control to 3rd party services such as Spotify, so all she needs is her Spotify app on her phone to play music through my Sonos system.  How do I disable that feature on Sonos?   I don’t want Spotify to have access to my Sonos system, or to be able to route content through my network or gain marketing information by knowing that content was routed through my network.   I want to keep my Sonos system tightly butto

Help,This is so annoying and it never used to happen. I have had Sonos Speakers in every room since 2018 and no problem until recently. The first alarm is set for 5am weekdays to play LBC on Tunein. The second one is set for 7am weekends to play Classic FM on Tunein. The problem is totally Random, some days it happens and others it doesn't. I had a 46 minute one to one with Sonos on Wednesday 18th May and the alarms worked for 3 days until the problem started reoccurring, again randomly. The case number is 03899693. 

My Sonos App will no longer play Sirius XM's Channel 13 (Pitbull Globalization). It says no longer available, but I listen everyday in my vehicles. I've removed my XM account and logged in again. Same message. Anyone else?