Components and Architectural

Hope you guys can help, I’m trying to get my roam to play simultaneously with my Five.  I see the roam in the group but no sound is coming out of it. I reinstalled the entire thing, did a factory reset, rebooted my router, nothing seems to work.  I can swap from one device to another but both wont play at once.  Any ideas?

Why have half my speakers suddenly stopped working

So, as they say, here’s the thing: I invested a lot of hard earned cash in a complete Sonos system in 2014-16 (8 x Play 1s, 1 x Play 3 and 1 x Soundbar). It all worked really well then the problems started not long after we moved house in 2016; essentially, most of the speakers regularly disappear from the app/system and this has been the case with both Sonos apps. I have tried pretty much everything suggested by Sonos but the problem remains.Having spent all that money, I am reluctant to follow Sonos’ advice and upgrade my speakers so I am at a loss as to what to do next. Any advice gratefully received!

Have been on Sonos 2 App for about 1 1/2 months.  In the last week, speakers and amps disappear from the app...not always the same ones.  I have two amps and 6 speakers. Self help FAQ says try unplugging and plugging them in ( IT Crowd... anyone?) That works but problem persists. Surely this must be software related, has there been an update to the app? no changes to my WIFI, no new electronics in the house.The 2 amps are in the same room with the router! Come on Sonos...your stock price is soaring, surely you can fix this? Ready to go another way and package this stuff up and send it to your CEO maybe they can figure out how to make this work.... Get with it, I cannot be the only one this happening with!!:(

Trying to point the Android Spotify app at my Sonos speakers. The speakers show up but are grayed out. (See screenshot.)I was told some time ago that having a mesh WiFi system was the problem so I switched back to Sonosnet. Availability is still inconsistent.Diagnostics are 487564716. Thanks!

I have my record player connected into my Sonos system through my Play 5. It has always worked perfectly but one day just stopped having volume. When I am playing a record I have to crank it to full volume and I can barely hear it. When I connect the turntable to another speaker it works perfectly, and when I play music on the Play 5 from my phone it also works perfectly. It must be something about the connection between the two? I can’t seem to figure it out, any ideas would be appreciated. 

Hi guys ,i want to fixe my playbar on the wall. there arias a special kit from sonos or the TV Sanus wall fixation.This second option sounds good but the playbar is fixed juste under the television with no space between the playbar and the tv… In the playbar instructions it is writen we must keep a space between the tv and the playbar (25mm if under tv or 50 mm if on top) for a better audio performance…is it an issue with Sanus fixation ? tks 

Hello, I need help with diagnosing the problem with my system.I have an issue with my Playbase suddenly not being present in my system. There have been no changes to my household wireless router when the problem occurred.My system is a Playbase (4 years old), a Sub(Gen 2) and 2 surround Play 1 speakers.I have tried all the troubleshooting steps to reconnect it but without success. (The sonos app cannot connect to the temporary wifi network from the Playbase when the amber light was flashing on the unit.)The only way the Playbase appears in my system on the sonos app is when an ethernet cable is plugged in. But then when I try to reconnect the Surrounds and the Sub to the Playbase there are connection issues. The app says there was trouble connecting the Surrounds, but surprisingly the Surrounds do actually play sound with the Playbase after that notification. When I then try to connect the Sub it similarly says there was trouble connecting but no sound comes from the Sub. When I try to

I received the Sonos Wall Mount (Pair) & set them up last weekend. Unfortunately it looked like the brackets were faulty. I have unlocked the collar on both brackets, yet the ball doesn’t move or pivot at all & seems stuck solid in one position. I called Sonos & they said that the brackets were faulty, so they sent out a replacement set, which arrived today.… Well the new pair are exactly the same??  They just will not budge. I have given some serious push on them, but nothing moves? I am worried that they will break if I really push hard. Reading the forum I see many people have the same issue, so I wonder if I am doing something wrong?

I’ve had Sonos for 6 years. The first 5 years it worked perfectly, then it started having major dropouts, skipping, and had a 30-60 second delay when I hit play to start a new song.I assumed it was my 1st gen speakers so I upgraded everything (5 rooms, one Gen. 2 Fives, the rest One SL) - and the problem got worse! I can get through maybe 2 songs max before it skips and drops.I have spent tons of time with Sonos customer service, hired an IT firm to rework my wireless system. I even bought an extra One SL so plug into my router. That helped for maybe a week, then my system went back to problems.A quick google search tells you this is a very common problem - and that Sonos ignores it, does nothing to fix it.What’s it going to take - maybe a class action lawsuit for all the people who’ve spent good money on their speakers and had a bad experience?

My Sonos Playbar yesterday was no longer reading my Samsung remote, and now appears to be completely dead, no lights, and not responding.  I tried a hard reboot that did nothing.  I tried calling customer service and after waiting on hold for 30 minutes, they dropped my call.  I tried the chat and was suppose to be connected to a live rep, and “Hugo” never responded to me.I spent $700 on this speaker 2 years ago and would have expected a) it to last longer than 24 months, b) better support.  Please help.

I did nothing. Last night Sonos worked, today, nothing. In the app, Settings, Account, and System are greyed out. I’ve reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. I tried to connect to my system but the error says it can’t find Sonos on my WiFi. Since I can’t access Settings, Account, or System, I’m at a complete standstill. Totally locked out. $1500 in tech and it’s nonfunctional. 

I’ve read a number of similar posts but haven’t seen a satisfactory solution yet. Like many people, I have noticed a significant deterioration in my Sonos user experience in the last year. I have been a customer for over 10 years and have a number of Sonos play and connect products. More recently they have just stopped working. We changed broadband provider  and connected all of the products again successfully. But now they all keep dropping off the app again. Sometimes one or two of the sonos products can be found on the app but mostly not, especially if lots of other devices are connected to the network. Have so far rebooted the WiFi router a lot, reset some of the Sonos products to factory settings but it only solves the problem for a day or two then they drop off the network again. I guess these are older products, but it doesn’t make me want to upgrade to new Sonos products but actually try a new more reliable system instead. Any help you can provide before I give in and move to a

Searched but could not find this error here. I have 2 play3 speakers and just bought a connect gen 2. I had some problems uppdating and installing it but this is now fixed. The connect is now visible as a system component in the app. However, when hooking it up, the system falls silent after a few seconds. Shutting the connect down makes the system work again. I have no idea what to do besides unplugging /rebooting etc.

Hi. I recently updated my software and now my playbar will disconnect when TV is turned off and then back on. The fix so far is to unplug the playbar and wait 10 seconds, Plug back in and then it reconnects.  I have a Sony Bravia TV. I have had the sonos for almost 3 years and have not had this problem until 4 days ago. Please help. 

I have a number of devices with Sonos controller apps. There are a number of setup notifications that continually reappear after I have dismissed them. Specifically:Add a voice assistant Try Sonos radioConnect surrounds to Bathroom Connect surrounds to GardenEach notification has a cross in the top right corner. If you select this the notification is dismissed. This gives you a feeling of control. However, some time later it reappears. These are effectively SPAM and I do not know what they are for. They appear on multiple devices.I have contacted Sonos support and they are unable (or unwilling) to fix this. I have owned 17 Sonos devices over 10 years and am now fed up with these annoyances. Does anybody know how to stop Sonos SPAM and regain at least the appearance of personal control over products that I have spent a lot of time and money on. I don’t like the feeling of Sonos ignoring my choices. It would be better if they just inserted a permanent advertising banner than give users t

I have had Sonos working using my old iPhone for 3 years.I recently upgraded the handset and have had nothing but issues with the Sonos connection.I have rebooted the router and reset the Sonos App many times.Sometimes it will eventually find my speakers only to drop them again the following day.I still have my old phone and it connects ok.IT is really getting on my nerves now - it seems nothing but issues!  

I’ve had this issue for over a year with my One SL.I recently added a Sonos Roam to my Sonos system and would like to try one more time for a solution.I started with a One SL (for the airplay 2 support, mainly) in hopes to send audio from my Apple TV to my Sonos and Vizio soundbar (connected directly to tv via optical audio) as a group. Along with reports from the rest of the sonos community using airplay, the sound is never synced.Maybe 1/50 times, the sound somehow syncs but that is extremely rare.I gave up on this months ago, but have just added a Sonos Roam to my setup and was hoping this issue had been fixed through some kind of software update, but it has not.I read that disabling the wifi on the One SL and using Ethernet, pairing the 2 Sonos speakers together via the sonos app rather than adding these speakers separately via airplay on the Apple TV, and changing with the audio output on my tv might resolve the sync issues. But, it. Did. Not.It would be nice to have some kind of

Hi all,I've been having issues to stream different music to different rooms with my Spotify account. At the beggining I thought it was because I started the music from voice control but now it happens whether I start streaming from the sonos app or from spotify connect. It just stop the music on the other room and indicates that the account is already on use. I have a spotify premium account and this was never an issue before. Any tips to solve it?? Thanks!

Anyone having issues with playing multiple playlists or songs from Spotify through the same Sonos system? Every time I have something going in one room and then try playing a different playlist or song in another room, it says “Playback stopped on <room>, your account is in use somewhere else.”   Is it just me?

I have a setup of one Sonos One grouped with two older Play:1s to form an AirPlay group.Until recently when I used this AirPlay group on my Apple TV, iPhone, … I could adjust the volume on the iOS side and the volume of the group changed.With a recent change (Sonos Update, iOS 14.5?, not sure) now only the volume of the Sonos One is changing leaving the other devices to be always out of sync / no longer controllable via Apple TV remote or Homekit automations.Has anyone else noticed this?

Every time I launch the Sonos app, some of my speakers are missing.  It is not a constant speaker, it seems its always a different one.  Should I reset the entire app?  And for a missing speaker, do all I have to do is click the pairing button?  This is beyond frustrating as my entire system is never listed in full.  There is always at least one speaker missing.

I’m trying to figure out why my Sonos speakers (2 x Play: 1, 2 x Beam, 1 x Symfonisk Bookshelf, 2 x Symfonisk Table Lamps, 1 x Move, 1 x Roam) keeps cutting off.  My router is an ASUS RT-N66U.  Could it be that I need to upgrade my router?  It’s always done a good job except for the music playback on my Sonos speakers recently.  I took a diagnostic.  Can someone take a look at it and point me in the right direction?  272111800 Thank you! Dan

Hi, I have my sonos in wall speakers (wired) connected to my sonos amp. Both in wall speakers and sonos amp are purchased brand new. My TV is connected to the amp thru the HDMI ARC port (its a Samsung). This has been working wonderfully for 6 weeks and tonight while watching a streaming svc (Hulu) an awful loud buzzing started from the left in wall speaker. It makes the show unviewable-- so loud! I disconnected everything and reconnected (hoping there was a loose connection)-- no luck. I can play music thru the sonos 1 app on the in wall speakers with no buzzing, so I know the speakers are okay… help! any advice would be appreciated!

sonos dropping out a recent issue after years of perfect operating, I don't have a managed switch either.