So, as they say, here’s the thing: I invested a lot of hard earned cash in a complete Sonos system in 2014-16 (8 x Play 1s, 1 x Play 3 and 1 x Soundbar). It all worked really well then the problems started not long after we moved house in 2016; essentially, most of the speakers regularly disappear from the app/system and this has been the case with both Sonos apps. I have tried pretty much everything suggested by Sonos but the problem remains.
Having spent all that money, I am reluctant to follow Sonos’ advice and upgrade my speakers so I am at a loss as to what to do next. Any advice gratefully received!
Are you able to connect any of your Sonos speakers directly to your router with an ethernet cable?
Incidentally, none of the speakers you have mentioned is 'legacy'. I see no reason to believe that 'upgrading' the speakers would improve the situation.
I have tried connecting a speaker to a previous router, yes, it’s not possible with the current set up.
I have no idea about wifi mode and if this is an issue it has never been mentioned by Sonos. Can you have too many speakers? Not been advised to restrict how many I have.
Cable connecting a speaker to your router would result in having your speakers on a dedicated network (Sonosnet). The can also be achieved by installing a Sonos Boost.
Since you on so many speakers, nd seem to have wifi problems is your house very large, or are there many walls between your router and (some of) the speakers?
None of your speakers has become obsolete. All the speakers you mentioned are S2-compatible, fully supported and will receive any new features that are added by firmware updates. This is a total non-issue for you and a complete red herring in finding a solution to your problems.
As for ‘too many Sonos speakers’ - yes you can have too many, where ‘too many’ means ‘more than your WiFi network can cope with’. As the others trying to help you have pointed out, the correct thing to do in this situation is to connect one of your Sonos devices by Ethernet to your router. This pushes all the Sonos data traffic off of your WiFi and onto a dedicated mesh called SonosNet.
You should try this, even if you have done so before. If it doesn’t work initially come back for further guidance. Just temporarily move a speaker near the router (but not within 3 feet) for the purpose of the experiment. Whether you do so or not is of course entirely up to you.
I will try connecting a speaker via Ethernet, thank you
I use a Boost myself, centrally located in my home.
I will try connecting a speaker via Ethernet, thank you
Well, if you weren’t tetchy, I think I was! Apologies also.
Give it a few minutes after wiring a speaker then check in About My System that all speakers have WM:0 not WM:1. If any still have WM;1, power them off and on again.
I invested in a Boost, set it up yesterday and so far, so good!
Thanks for your help everyone!
I’m very pleased to hear that - long may it continue. Thanks for the update.
Yet another BT Smart Hub 2 user I am sure. That router really is a pile of you-know-what.
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