Components and Architectural

Pathetic…thousands of dollars spent on your products and I all I get is two minutes of music before it skips to new tracks or tells me its not encoded..or just stops completely…I have tried switching off the Auto Lock feature on my phone, reset my Wi Fi network and removed / re-added all devices back on with no success…you know where you can shove your products from now on!if only I was aware of the thousands of people who have these same issues with no real, palpable solution, I wouldn’t have bothered spending my hard earned money on this rubbish. 

I have recently upgraded my router and have noticed that the Sonos S2 app is not connected to my play base and also under the settings tab, the headings “Account”, “System” and “Services and Voice” are all greyed out.  I have followed the in app guide to reconnect, but it will never find the play base. I have tried re setting router, turning playbase on/off, reset the app, uninstalled the app, created a brand new account on the app, but still these settings are still greyed out- same on my wife’s phone also. How am I supposed to set up the new network and put in the WiFi password etc with these settings greyed out? It’s like the whole thing is locked up and it’s super frustrating.  Any help is greatly appreciated! 

I’m been experiences some sound drop offs.  They’re are VERY brief but very noticeable.  I found the network matrix for my system and it seems to have many many many problems.I have:  devices with incorrect serial numbers down the left column,  extra devices across the top,  devices across the top with incorrect serial numbers  undefined STP states,  red connection levels,  missing OFDM levles on some devices.All of my devices are connected wirelessly.I’m wondering if I can fix these problems or if I should delete everything & start over.  It’s only six devices so this might be the quickest plan unless I redo everything and end up with the same problems.Thoughts?  Suggestions?     

My whole system seems to be failing and its making me feel like giving up on sonos altogether.I have 5 x 1, beam, play 3, play 5 and a move. Up until about 3 weeks ago its been running prefect for the last couple of years. Although lots of problems before that. All of a sudden a few speakers disappeared and I couldn't play them. Some just couldn't be found and others were there and said they were playing but no sound. Others were being found but they wouldn't connect. I tried to reinstall the play 5, 3 and one of the 1's as it was the system in my kitchen dining room that I was having the most problems with. they started to be found before they disappeared again. I turned my wi fi on and off a few times and that seemed to help before they started to drop out again. The kitchen has a wi fi extender but I have previously set up a separate channel for them after problems in the past but I'm not sure how to check if they are still on a sonos net channel or not.Someone please help. 

Morning. Just moved to a new home. I’ve not yet connected my Play 1 speakers but the house has a connect that’s linked to 6 Sonos speakers in the kitchen ceiling. Only 4 of them are working. Any clues of how to track down / fix the problem ?

After several years the volume and mute buttons on my 650 control have gone inert . I’m trying to shift these functions to other unassigned buttons on the 650 e.g. the Channel Up/Down switch as the new volume control. However, these the volume and mute functions seem to be tied to the original buttons. Thus deleting the Playbar does not free-up the original buttons. Has anyone successfully done this buttons transfer?

I bought a Roam on release and used it a bit but as it's mainly for holiday it's been sat doing nothing for quite a while. On holiday now after leaving it to charge overnight and it's completely dead. Just noticed it's not showing in the Sonos app and I've tried various chargers and all it does is show a red light when plugged in. Nothing happens when I hold power button or try to factory reset. Any ideas?

Curious why my sound fluctuates so much. I run everything through the Sonos. Apple TV, Apple Music, PS5 and Lg CX tv. It seems one minute I have to crank up the volume to hear anything and the next it’s too loud across the board no matter what I use.  Ive tried the volume in settings turning that up but then something may be too loud. I need to get this balanced. Thanks all 

ok have an old Gen 1 play 5  using S1 controller and 6 using S2 ( this functioning fine) cannot get the S1 controller to play any music yet  controller shows it is  play 5 under system . help? 

I can see the speakers on the network from my PC with file explorer- so WiFi networking side of things is fine. I can also Ping them from my PC.The speakers set up OK on the new network and work fine with my iPhone using my iPhone music library but when I try to use my main music library (on my PC) the app on the phone cant connect to that library. I have done all the usual shut down and power up in sequence things but no change. I have uninstalled and reinstalled the S2 app on the PC but that makes no difference.I have tried connecting a speaker directly to the router. No difference.I have to say - the S2 PC app is not really very helpful when there’s a problem. There is no network diagnostics/analysis just the option to Try Again……   

Have BT Whole home Mesh set-up with 3 dishes and Sonos Boost. The master disc is plugged into main BT Home Hub, as is my Boost. About a month ago I added Sonos Move to my setup, had to reset it recently and had to ensure it connected to BT Whole home Mesh WiFi. What is the Boost doing and should I wire it too the Mesh disc?

Hi,My system occasionally (and supposedly) loses connectivity with my router which results in error codes during playback from Sonos, System update, etc. This can be remedied with a factory reset, but then I need to set everything up again which is not only a tedious process because I have to manually and individually configure true play for my entire system comprised of 4x Sonos One (gen 2) and a Beam.I can’t for the life of me understand what causes these issues as I can see that their visible to my router in the router GUI. I’ve tried to change both 2.4 ghz and 5 ghz, I’ve also tried restarting all units including the router concurrently and individually.All Sonos units are showing solid white LEDs, which should indicate a steady connection. Another thing, the mobile app won’t let me manage trusted networks, because it throws error code 800 when it tries to verify/validate the sonos app version ( I suppose)Any clues?

I cannot turn on my Sonos Move device. It seems to be charging (the light turns on when put in charger. It is fully charged). But it doesn't turn on and can't get connected!? Any advices?

I have a problem that has been driving me crazy for the last month, and I really hope someone can help me out.I recently moved to a new house, where I have set up a wireless network using a router connected to three Ubiquity Unifi 6 Lite access point. Two are on the ground floor and one on the first floor.All in all, the network performance is great, except for one thing; connection to my Sonos speakers. I have a couple of different speakers; 3 Play:1's, a Sonos Move, an Arc and a IKEA Symfonisk bookshelf speaker. Everything is set up using the new Sonos S2 platform.The problem is, that while I can usually set up the speakers fine enough in the Sonos app, they tend to disappear and re-appear in the app at random. This happens both when I want to play music, but they also just cut out randomly when music is playing.My current assumption is that the issue is related to that the speakers each connect to different Unifi APs, and that they somehow can't see each other across the network. I

When I stream uploaded tracks from my Youtube Music library to Sonos, Sonos always cuts off the last minute or so of the song.  Total mood killer!Youtube Music is my main streaming service and I’ve uploaded a ton of personal tracks to my library at aren’t available anywhere else, so if it doesn’t work with Sonos, I’d be inclined to use different speakers rather than switching my streaming service.  I love Sonos sound quality so I hope this issue gets fixed ASAP!

Asus AiMesh incompatibility with Sonos - solved!  After updating my Asus firmware to version xxx180, Sonos would not connect - even though my Asus router and Sonos apps both could see LL 6 of my Sonos devices.  After hours of mediating between Asus and Sonos reps, trying to solve why SONOS would not connect wirelessly after the Asus firmware update, I realized that I could just go around it. I didn’t need a SONOS boost to create a separate wireless network and add more signals and potential interference into the house.  ( Sonos says this is to improve functionality - but it’s really to get around how incompatible and fragile their connectivity is.)   I just took my old extender that the mesh router had replaced, and connected it with Ethernet cable directly permanently into the Sonos soundbar.  it worked immediately.  the ac extender is not mesh, but it received the new signal like any other device. Not elegant, but better than wasting the time.  Sonos doesn’t need a lot of signal to o

With the system working, internet in good condition, it happens to me that it jumps from one song to another without the previous one ending

Hi All, I’ve noticed that when I try to go into the Pandora app and cast to Sonos (which previously worked) I now see only my non-Sonos Google Home devices (like minis and hubs) as available to cast to.  None of my Sonos rooms/speakers show up.  Not sure if somehow setting up Pandora as the default service for Google Home made it override the Sonos casting ability or not. I can play Pandora no problem using the Sonos app, so it’s not like Pandora is disconnected from Sonos. Tried to go into Pandora settings to see if I could re-link it to Sonos, but there’s no mention of other connected services there beyond Alexa.  So thinking the connection must come from the Sonos App...which shows the Pandora connection and plays Pandora content fine.  Just somehow lost the ability to cast from the Pandora app to Sonos. Any suggestions on how to fix this?  Thx!

Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.

Recently, all my speakers become ungrouped overnight and I have to group them again.  I would say it happens about every other day - doesn’t happen every day.Any ideas how to troubleshoot?  Speaking with support is pretty futile these days.Jim P.

Please help, new Samsung TV and I’ve just attached the sound bar that was cutting out on another tv to this one, same problem exists I’m playing sound out through an optical cable, TV speakers work fine.

I have a Play:5 Gen 2, updated to controller S2 latest release. It’s connected via line-in to Samsung television in the family room. We find that annoyingly often, turning the television back on (from standby) will result in no sound playing. To solve this I have to launch the i-Phone app where I see the ‘play’ icon is displayed besides the Family Room bar at the bottom. Tapping this (sometimes a couple of attempts are needed) changes the play icon to a ‘stop’ icon and the sound returns from the TV.Things I’ve tried over the past year to resolve this permanently:Updating the app on the i-Phone Updating the Sonos app on the PC (Windows 10) Restoring the Sonos to factory default and redoing all the i-Phone waving around, media library connection etc. Trialling various setting combinations for Source Level (currently Level 2 A/V Component), Audio Delay (currently medium 113ms) and Autoplay (currently with Family Room selected as Autoplay Room, Use Autoplay Volume toggled on, Autoplay Volu

I was living well with S1 and my mix of old and new devices.Today I got a Roam and was forced to setup S2 in order to use it.I got things working after some difficulties and had the Roam on S2 and the rest of my system on S1. Somwhere along the way after that I got prompted for an upgrade on the S2 app and I foolishly accepted.  It appears to have upraded the firmware on my devices attatched to my S1 app and now all of my devices save for 2 in the S1 app say “incompatible”. How can I get my S1 system back to what it was before the ‘upgrade’? If I go to System Tools>Remove Products, it says “System Update Needed” which then proceeds to fail with “Error code 9”. So I cannot upgrade.  I cannot remove anything.  Did I just brick the entirety of my S1 devices?

Hi all,So my client (latest release version on up to date iPhone 11) sometimes doesn’t update when the song being played changes, and in this situation, adding a song via “Ply Next” means it also gets missed. is there a quick way of forcing a client refresh? Currently I have to close the app and reopen, but this is a royal pain in the neck if I have to do it multiple times an hour.

Reboot every weekend? Is that the solution? This is REALLY annoying and I able to reboot each device, reset each device, and reboot my router. However this cuts in to family time every Sunday. Is this what this SONOS system requires?Thanks for any help on this topic.