Components and Architectural

I’ve used SiriusXM for the past 2 years on my Sonos with no problem. Last week it started intermittently stopping playback. It would start again if I hit play again. Starting last night I got “This channel is no longer available” when choosing it from my favorites”. It was still available and eventually worked after closing the Sonos app and reopening. Today, the same favorite just blinks like it is about to play and then doesn’t. When I go to Sirius XM in the Sonos app and choose a channel, I get “The connection to Sirius XM was lost.” Sirius plays of course through Airplay and from the Sirius XM app and the Web with no problem. - just never through my Sonos speakers - which makes them very expensive bricks. There are many threads on this repeated issue and I tried all the reported fixes. The Sonos site says XM is up and running. I disconnected Sirius XM within the Sonos app. I also tried uninstalling the Sonos and Sirius apps and created a new password in Sirius as previous people ha

I’ve had a new router for a week (Virgin hub 3) and for some reason my 5 speaker system (3 play:1 and 2 One) won’t connect to Wi-Fi. They were on the system earlier in the week! They work on Ethernet but won’t stay on Wi-Fi or allow me to set up a Wi-Fi connection. I just get ‘wrong password’ even though I’m sure it’s right. I’ve tried to use 2 different speakers too.  

On the Sonos app, it says it cannot play Pandora because I need to "reauthorize my account". When I click reauthorize, it says I'm not connected to internet -- I am.   I have unplugged and reset everything.  Sonos app and system have taken all updates and are current. Is there any way to fix this and be able to listen to Pandora again on Sonos? Pandora works fine on my computer and phone. Just not in the Sonos app.

Hi all, We have recently upgraded our system to S2, and swapped a Bridge for Boost for the privilege. It is now painfully slow to use by phone though (iPhone XS, nothing too old).The ‘My Sonos’ screen takes something like 10-30s to load, which seems totally unreasonable and is also way slower than S1 (slow but less than 10s). Any ideas?TIA :)

Here’s the issue.I have google Wifi (Mesh network with 3 nodes around my house) Connected (3) Sonos Ones, (1) Sonos Move, and Sonos Sub. Have this connected via wifi (NOT sonosNet)  After I pair my Sonos SUB to the den, it works fine for a while then cuts out -  Sometimes the Sub stops Sometimes the One stops EVERYTIME, upon linking my SUB to the ONE, the ONE loses all of its bass characteristics. It only plays mids and highs… VERY annoying - why does this change?  I was told by Sonos tech support the sound is not supposed to change. Called tech support and got a response that because I am connected to a google mesh network, I am supposed to change the wireless settings to the following.  Auto channel must be set to Off Choose best non-overlapping channel (1,6,11) Set channel bandwidth to 20MHz Both 2.4GHz and 5GHz should be enabled UPnP should be enabled 802.11 band should be set to b/g/n Airtime Fairness should be disabled REALLY?    Here are the requirements SONOS speaks o

I have my turntable hooked up to my Sonos Amp via Line-In.  When I switch to line in and play (without dropping the needle) I get silence.  If I then group the Amp with another speaker (in my Case I grouped with a Beam 5.1 setup in my Basement).  I suddenly have static hiss/noise coming out of my speakers hooked up to the Amp (still haven dropped the needle).  Its almost like the beam is feeding a signal back to the Amp which is odd as the Line-In is on the Amp.  Removed the Beam from the grouping so it was just the Amp again and the noise stops.  I have no idea if this also happens when it actually plays as I don't often group with other speakers when playing the turntable but it is quite annoying.  I was also able to replicate this grouping to my Move, so its not a problem with .  Can easily reproduce this issue.Could the turntable be picking up wifi interference?  If so, why wouldn't it be doing so with the just the Amp in the group since the Amp is still connected to Wifi for volum

Fair warning, lots of detail. I’m a software engineer with familiarity with networking architectures so I’ll be direct. I've recently upgraded both my router and modem, which is where issues began.Single floor apartment that’s less than 500sq feet. Three Sonos:One devices, none more than 3M and a single wall (wood framing + sheetrock) from the router, signal strengths are extremely high (-30dbm) and there’s no more than 4 of my neighbor’s networks competing on any channel (1/6/11). A few neighbors use the in between networks but they aren’t meaningfully contributing to any added signal load on 1/6/11. iPhone XS with Sonos S2 12.2.3System was originally hooked up with ‘Modem 1’ and an older Linksys 2.4 single band router. Sonos was stable, with Alexa enabled, no issues.I updated to a dual-band ASUS RT-AX86U. I reused the old SSID and password so I didn’t have to login the 9 devices on the network again, and had no issues. Sonos and Alexa both worked great.I then later updated to a new m

I am in UK. I use the BBC Sounds app to play radio shows via air play 2 on my SONOS system. I have a Play:3 grouped with a One SL. I only use the One SL to access air play - it will always be muted, so I am only really using the Play:3 for the sound. I know it sounds nuts but I couldn’t afford to upgrade my whole SONOS system just listen to the radio in my kitchen when the BBC decided to remove their shows from services like TuneIn in order to “improve my experience” and the One SL is very tinny on its own. Here’s the problem: when I start a radio program and connect it to SONOS via AirPlay the volume on the One SL and Play:3 always reset to a high level and I have to race to mute the One SL and lower the Play:3. This happens every time I make the AirPlay connection, it always resets. I have searched iOS, BBC Sounds and SONOS settings but can’t find a starting volume setting anywhere. Is there a way of avoiding this annoying habit of high initial volume over AirPlay?

Hi, I was recently bought a Nest WiFi, until I connected the system my Arc work excellent. Now I trying to make the same with the Nest and the Sonos don’t open the temporary WiFi during the setup. I was also tried connected with wired to the Nest and I saw the device but can configure it. I was tried to connect connect to the Sonos account from add device in the google home app but it’s saying there no option to was it in my country. please your help

After installing the new app and boost, my system is now split in my house.  The tv area with the playbar, 3’s and base are seemingly on their own system while everything else is on a different one.  

I've had problems with my S15 gen 2 Connect that have gotten progressively worse.  In addition to this device, I've got 6 Play:Ones, one ethernet connected for Sonosnet, that are still running normally.   I'm running S2. First, the S15 showed up in my system and played for awhile and then would stop playing.   Tricked it back in by joining a group but went away fairly quickly.  Then it disappeared from the system altogether so I did a factory reset and added it back into my system successfully but it went back to playing only briefly before stopping.  Now it has vanished from the system again and won't progress to the flashing green point of a factory reset.  Flashes white 4 times fairly strongly with slight flickering on the 4th flash and then stutters on the 5th and very faintly has orange on the pause/play button.  Continues to cycle through like this.Okay.  Plugged the Connect into the router directly.  Now will flash green for awhile but then not.  Successfully added the Connect b

I am using 2 Sonos one SL with my Apple TV HD as the audio output. My system had been working great for weeks and all of a sudden the speakers are unable to connect via the Apple TV. The speakers are working fine through my MacBook and iPhone but not Apple TV. I have reset the speakers, router and Apple TV and nothing changes. Please help! This is very frustrating and I haven’t been able to find a solution…..

Hello,New owner here. I installed my Sonos AMP this morning. Configuration is: Sony X900H, Sonos AMP driving two Paradigm Studio 20 V2 reference speakers (bookshelf) using HDMI ARC.  Problem- music is day and night compared to TV internal speakers. But during regular TV broadcasts, the TV internal speakers sound noticeably better than the Sonos/Paradigm configuration. Any thoughts?  I’ve adjusted the EQ. Thanks in advance for any suggestions.  Robert

when I get home at night my system cuts out for the first 20 minutes until it syncs…  nothing new in house. just startedwhy?  how to fix it?

I have recently purchased the Sonos Move, and there is a problem with Alexa. When the speaker is paused or not plying any music, it hears the Alexa command just fine, but when music is playing, even very quietly, she doesn’t respond, no matter how loud I shout Alexa. Sometimes it does if I fully turn off the speaker and reboot it, but again after a few commands it will stop responding as soon as anything is playing on it. I have 3 Sonos ones that are all excellent at picking up my voice when they are playing music, so I know this is a Move issue. Also, please note that I realise that you can’t use Alexa in Bluetooth mode. This is purely on WiFi like the rest of my system. Any ideas?

My Sonos tube keeps buffering. WHats the problem

Hi, I have 2 connect:amps - 1 for the kitchen and 1 for the dining room. Yesterday, the kitchen one just stopped working. There is no power. I tried changing the dis on the plug and switching the power cables but no lights come on.

I have Pandora Premium. Which buys me unlimited skips. However when my Pandora is streaming through the Sonos app, it tells me I’m out of skips. Anyone experience this?

HiI have paired speakers(Symfonisk from IKEA) however one of the paired seems to drop out regularly. Any suggestions? thanks 

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

Hi, my sonos amps and speakers keep dropping off the app and won’t connect, I’ve reset all the sonos devices but still have issues it seems I can connect 2 to 3 sonos amps/speakers but as I add more my app won’t connect, I had this issue before when my sky q was fitted last year and solved the issue by hard wiring the sky q boxes and turning off the sky q mini boxes WiFi as this seemed to interfere with the sonos, can anyone suggest something else I can do, could it be my sky router ?  

I made changes to my wifi and since then my Sonos has completely stopped working. I have a playbase and two Sonos ones all set up in one room.  It was still working at first, despite the original wifi it was connected to changing the name. But I couldn’t find my Sonos on Spotify. When I tried to check this out I was first told to update the app version. After this all the instructions online were now inconsistent with the new app.  today I went to plug in one of the Sonos Ones into the router via Ethernet. Initially, it tells me I am now set up on the new wifi. But when I unplug it and go back downstairs to where the others are it says there is a problem.  i have now retried this 4 times with both smaller speakers with multiple different methods and nothing. There is now no sound at all and I keep getting error methods.  honestly, this is unfathomably infuriating. The fact you can’t make these changes without plugging a speaker into a router is crazy. The system is dreadful. And this f

I moved from the USA to New Zealand and am a long time Sonos user.  I just purchased my first new Sonos product in New Zealand and am trying to set up my network but every time I log in to my Sonos account it bounces me out with no error message and I cannot connect the new product. My US registered products are being shipped over but I really hope I can get a system set up here already with my NZ-purchased product.

So in our house we have two wi-fi networks: the main Virgin one, and then I have an AirPort Extreme connected by Ethernet to the Virgin router, the AirPort broadcasts as a separate network.The AirPort network was created during lockdown to boost upstairs office signal strength.  I have a One SL in the office, configured to the original Virgin network (three Sonos products in the setup).  Overall the AirPort network seems to be stronger and I want to try switching over to it.  Bear in mind that the AirPort network doesn’t work if the Virgin network is switched off - so when I open the Sonos app the original network is always recognised, Based on my reading this does not seem to be a straightforward process.  Is the only option to reset all three speakers and reconfigure as a new network?  I don’t have Sonos playlists etc so not a big deal necessarily (apart from being very laborious).  I’m no firmware designer but it does occur to me that Sonos users are like most other people who move

Hello friends! There is a problem: my friend gave me his old Sonos Play 1, but FORGOT to disconnect it from his account. I cannot connect it to my system until he disconnects it, but he switched from sonos to another system and does not want to remember his account. What should I do? I cannot reset it to factory settings.