Components and Architectural

Symptoms:• A Sonos device (in my case a Connect) says “not registered”• Next page says that this produce needs to be linked to your Sonos account• Immediately it returns with “Setup problem”.  It suggests checking your Internet connection and making sure all products are plugged in and checking time settings on the mobile device.  But none of these work. This one is hard to track down and there’s a thread that’s over 3 years old with 19,000 views.  So I take it others are experiencing this issue: To make a long story short, here is what worked for me:1. Unplug all other Sonos’es in the house2. Connect the offending Sonos directly to the router via Ethernet3. Reboot the router for good measure4. Put your hands in the air and turn your body 3 times, chanting, “Sonos Gods help me please”5. Rerunning the setup should now work (but only if you truly believe)6. Now disconnect the Ethernet.  In my case, it again complained that the device was not registered.  But the link step then succeeded.

Guys sonos has some great products they are not user friendly. I've had 2 of these and I'm 0-2 i will report back favorably if this issue is resolved but I'm not holding my breath. Standby for a reddit link if we all keep experiencing this level of service 

When I try and play music through my sonos one SL and my Apple TV (receiver w/ klipsch soundbar) the Apple TV sound is off. Any ideas for fix?

I have a very simple setup in our summer house. One Connect:Amp driving to speakers and an active sub. Line in is from TV.Suddenly the left channel on the line in has stopped working. I have tried switching channels, different cables and different audio sources. The left channel simply does not register any input (i.e. external source dissapears from controller when only left channel is connected).Anyone have any advise on how to troubleshoot further? - If the left channel has “died” will it show in a diagnostics report?  

I'm trying to link my Sonos move to be voice enabled through my Amazon Alexa account. I have three other Sonos speakers that are good to go and set up. As I am going to link my move to my Amazon account through the Sonos app it requires me to fetch a six digit pin code through a one time password to the email affiliated with my Amazon account. I've done this multiple times and that specific one time password email is not showing up in my email and I've checked every folder spam and inbox. Because of this I cannot link my Amazon Alexa account to my Sonos move to her voice control. Is there another way to somehow link my Sonos move to my Amazon account to the Amazon app or do I need to do it through the Sonos app? It has been super frustrating waiting around for an email that has never showed up. This is been going on for over 12 hours

I have this error when using YT Music Premium on Sonos:"Playback paused because your account is being used in another location."I have no problem to use YT Music on any other device. Just on Sonos I get this error.I contacted Google support who referred me to Sonos support.I rebooted all devices, modem, smartphone, Sonos, I have 100mbps Internet at home and strong WiFi."Your confirmation number is: 719196082."  

Hi I,ve had sonos for years always had the usual problems, buffering etc. I thoght I had sorted this with a Boost which worked great for a few months, but now every time I go to put it on I have connect again to wifi, always the same message, sonos not detected on your wifi. I do all the usual stuff reset app works fine then I leave for work come back try to put it on same message again sonos not found on you wifi. Any ideas. Thanks 

im trying to true play my speakers I just installed. and its not detecting it. its in ceiling speakers. I checked all updates and it up to date. all wires are correct and wifi is good. 

I got a new Sonos Move yesterday and I am having some issues with it. First, there was no green LED when powered on, so I needed to reset it first. Does that mean it was already used? It seems it was packaged ok. Battery was on 8% taken out of the box (checked over bluetooth). I managed to connect it to Sonos app, but the WIFI connection drops so frequently its unusable. I do have both 2.4 Ghz and 5 Ghz WIFI on the same SSID and dont have any issues with other connected devices (TV, laptops, phones...). Should I bring it back to the store?Thanks for help,Jaxak

My Play:3 that I’ve had since ages (I’ve had Sonos since they launched the ZP100) suddenly started skipping/slipping/repeating samples recently. It produces a kind of record scratching sound when it happens. I usually stream from YouTube Music. Anybody know why this happened and if/how I can rollback to working software? It’s beyond obnoxious.

This morning my wake up alarm failed to sound at all. I have it set to a station on IHeart Radio, have for years. Also my entire system is gen 1. I think it’s because I was listening to a YouTube playlist the previous day, I had paused play via my android and then forgot about it. When I awoke 30 minutes late (!), I grabbed my phone and saw that the playlist from yesterday was still displayed. I need my alarms to go off reliably, every time! Is there a setting or quick fix so this never happens again?Many thanks. 

Hello, This is a recurring issue I’ve been having across multiple homes, routers, internet services, etc. Randomly when playing Spotify, the sound will just disappear, and then come back - with the song still playing. Diagnostic: 1307927628Thank you!

I have been on here researching the issue and it seems that there’s no one thing to do except report the issue, then let Sonos read the diagnostics from your unit(s).  So, here we go… My Sonos controller keeps telling me that when I’m on SiriusXM and listening to music, about every other song seems to be encoded incorrectly.I’ve reset my wireless (orbi), restarted the Sonos units, plugged one in directly to the interwebs and I’m still getting the issue.  

Hi there,Earlier this week I could no longer connect to my Sonos system. I hadn’t changed anything but the app on my phone, table and desktop could not find the system. I then contacted Sonos using the auto assistant and followed all the steps but to no avail. They wanted to transfer me to a live agent but after a 30 min wait I gave up. I use the Sonos S1 app having some Gen 1 Play 5 speakers, one Play 3 and one Play 1. Plus a Connect Bridge (also S1). As mentioned I had not changed anything with my wifi or router but from one day to the next the system no longer worked. What can I do after having tried all these things (mainly re-booting and trying to set the system back to factory although I am not sure that was actually successful since the system is still not working). This is all very frustrating and I would be grateful for some help. Or is the only way to actually call Sonos support? I have tried to find a solution on the forum but could not. Many thanks in advance, Tim

I have several sonos products and they come and go in the app. With the old router (apple extreme) it often didn’t show up at all. With the new router TP-link ax6000 it shows up but unable to connect. They are all stereo paired play 1(s). Newer speakers like move always work. We tried to re-add them (factory reset), give them static ips etc etc but no luck. So sick of how bud this works, invested alot of money in all these speakers and they hardly work. Running out of ideas. 

Yesterday the Sonos randomly started playing a Spotify song in the middle of the night. It was the last song that was played on my account. We’re currently going to change the Wi-Fi just in case. There’s also no alarms.But we’d like to know what other steps to take so we don’t wake up in the middle of a pretty loud ghost rave. We submitted a diagnostics report under the number #290517675.  Thank you! 

I just started the Qobuz free trial and have noticed that songs are cutting in and out sporadically during playback. I have never had any issues like this over 4 years with Pandora, Apple, Tidal or Subsonic.The issue with Qobuz is as follows. I have a stereo pair of Play Fives, and a sub, connected via WiFi in my living room. During Qobuz playback sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. It happens consistently on any Qobuz album I play. This has NEVER happened with Pandora, Apple Music, Tidal or my streaming CDs via Subsonic on any of my speakers in 4 years so I’m sure it’s related to Qobuz. I have a meshed WiFi network (3 APs) using channels 1, 6 and 11. I have one speaker wired in the other room. I’ve tried changing Sonosnet to all the channels but it doesn’t make a difference. At this point Qobuz is unusable because the sound cuts out so much.I’d like to use Qobuz to stream but unless I can get the issue resolved

I group all my speakers together and have an alarm set for each morning. The alarm works fine, however one speaker never comes on. I have just looked in settings and noticed that the unit that does not come on is called a “one” instead of a Play 1? It is a Play 1 and bought at the same time as the other Play 1’s. Help!

Hi there, Been seeking a resolution to this problem for a while. Moved my system to completely wired and removed some components to see if they were the source of interference. No luck so hoping support has a better idea of what is going on. Lost connection to Spotify error. Song skips and general intermittent problems with music streaming. Local music works fine and home theater works fine.1226056816

I have successfully paired a Sony Bravia XR A80J television to a Sonos MOVE device via Bluetooth.  The settings indicate that the A2DP Bluetooth profile is being used.  However, I am unable to hear sound from the MOVE when playing a video.I was able to hear sound from a Jabra wireless (Bluetooth) when connected to the Sony Bravia tvunder the same conditions.Any recommendations on any advanced settings that I should try in order to resolve this audio issue?

Morning all. Is it normal to experience 3 second delay using a line-in on a Port? This is what happened a couple of weeks back …...We have a Sonos Port feeding into an old Pioneer Ax10Ai amp that feeds a 7 x Evid 6.2’s and 2 x B&W PV1 sub woofers in the garden. We use the Pioneer’s 7 channel stereo DSP to distribute the Sonos Port input. Works a dream.But we held a party a couple of weeks back (wife’s 60th) and had a guitarist playing into a mixer which we tried to feed into the line-in of the Port which then went to the Pioneer. Sound wise …. spot on. But the delay was crazy long …. approximately 3 seconds. It made the playback impossible for the guitarist who was playing live but hearing his output 3 seconds later. Should add that all our Sonos devices are RJ45 wired.I plugged a DVD/CD player into the line in to test. Same thing …. great sound but a terrible delay.Is this normal? And why is it happening? And of course more importantly, is there anything at all I can do to fix it

Hi. My playbase disconnects from my system constantly.  I have rebooted, done numerous factory resets and readded it only to have it disconnect. Yes the lights flash the correct colors on reset. I have tried wireless and wired.  I have rebooted my router numerous times including shutting off the system. The admin panel on my Ubiquiti Dream Machine Pro does not indicate an IP conflict. I have 3 play 5’s in various places, a playbase, subwoofer and two play 1’s on a TV in a different room, a connect in my office and a powered connect driving an outdoor systems. My home network is very high-end with3 commercial Ubiquiti AP’s and 2 home AP’s to extend to patios. Sometimes it is easy to reconnect and sometimes very hard. I updated the firmware recently one of the times it reconnected.  I am exasperated. Please help. 

I know this topic has been brought up in the past  but I see no conclusion.When will I be able to use my free youtube music account?  Currently I only see No selections are available each time I use my Sonos app with my service.Everything works fine when I use the native youtube music app

Hi, I have some Sonos Play:1. One in the kitchen and another (two in stereo mode) in the living room. When I play or pause in kitchen, the living room starts playing or pause too, but they aren’t grouped. In this case each room with its own music using Spotify.The opposite does not happen, the living room players do not interfere in kitchen player. It seems a bug. How can I fix this?

Hi,I'm not getting sound out of my gen 1 Play 1 surrounds with Playbase.I've removed the surrounds and successfully tested sound through them as individual units.I've hard reset the surrounds and re added them. I get an error message saying there was a problem preparing them.The end result is no sound but I can control the volume through the top button.I've tried a variety of sound sources but it only played through the Playbase and not the surrounds.Any ideas? Edit: also checked to make sure they're WiFi enabled