Components and Architectural

Normally the alarm volume has propagated to all players in a group that is set to alarm, but this time one player reverted to last level.I sent a diag about 10 minutes after this happened, 884414119 don’t know if this still is valid.

My sonos sub, after working perfectly for over a year, started flashing a white light.  I reset it, got the flashing green light, the sub connected to the wi-fi and I was able to have it appear on the app in the room where it belongs.  However, it would not connect to the surround sound.  Any thoughts?Thanks in advance. 

My Sonos Amp was working perfectly fine just the day before but now it does not have any light. I’ve tried various solutions (as well as the ones listed here) as well as the Sonos Assistant bot but to no avail.My amp is relatively new, bought less than 2 years ago - is this the regular life cycle of a Sonos product?  

The most recent Zenwifi firmware update caused all my Sonos products (except MOVE) to stop working.  I had to roll back to previous firmware.  Once I rolled back, everything is working fine.

Sonos speaker volume increases randomly during song and songs will start from the beginning after midway. It seems to only do it on our Pandora account. SiriusXM and Spotify accounts don’t encounter this issue. We use many Ones (Gen 2) that are all connected to ethernet. Does anyone know what the issue might be? I sent diagnostics with conformation # 1663762162. Thanks,-Brandon 

HI. My Ikea Symfonisk, after a power outage, the led is constatnly gast blinking white. I tried to perform factory reset, no success. Tried several times. Nothing helps to boot it and, just constant fast white blinking. Have 2 Ikea Symfonisk and only one of the failed, right after a power outage and return. I think that another way of hard \reset should exist, besides the pluging the power cord with held play button.I start thinking that the device has failed due to malfunctioning. I submitted diagnostic report with number: 1575565384, 3 hours ago. Any help is appreciated. I live in Armenia, and sending back the item to the States is not feasible. I purchased it online form the US Ikea.

Please enable the Sub in the surround mode for 3rd party speaker output.This would be a huge advantage for buyers of the Amp and would get you more purchases.It would be simple to do, it seems like its been disabled purposefully, which is a sad marketing move.Please enable this feature and make us proud of Sonos.

This is driving me nuts! On windows 10, I've tried uninstalling and reinstalling the windows app, hooking up my sonos one directly to ethernet and changing my display settings over and over again only for the windows app to have smearing/glitchy graphics whenever i move the window or hover my mouse over text highlights. The graphics are ok when i open the downloaded app file but as soon as I reach "connect to existing system" or "new system" page the graphics get all screwed up from then on. Opening up the app and browsing the controller is a nightmare when all of the wording is smeared, flickered and smudged. Every other windows program/app displays fine. The problem only gets fixed temporarily when i re-install windows 10 and then it persists again. Someone please help me. I won't be able to purchase sonos Five speakers if this continues. 

Hello I have 3 Sonos play1 and 1 play5I have also a mesh network TPlink Deco. The wifi signal is excellent in all the rooms and all the devices except sonos are working perfectly.There are 3 Deco unit in my house: Deco-main is connected to Internet and by Etherenet cabe to Deco-AtticDeco-Rooms is full wireless.The sonos Play-5 is connected (wireless) to Deco- Attic and it is very close to the Deco unit (about 1 meter) The 3 sonos play1 are connected to Deco-main (1 unit)  and Deco-rooms (2 units)They are all very close to the Deco units (max 2 meters) and there are no walls  between them. When I use air play, the sonos play1 connected to Deco-main is continuosly interrupting  and itimpossible to use. Other service, like listening a file from my phone or tune in radio are working perfectly. Only air play is not working and it was tested with 2 different phones and 1 McBook air  I need your help! :-(Thank you

I bought a Sony Bravia X90J today and configured it with my Soundbar + Sub, which was relatively easy. It works fantastic whilst the TV is on and the audio quality is great. The Soundbar connects to my Bravia via an optical cable.I also have a Play 1 in another room, so I often have the TV off and I will stream spotify through both Zones. Whenever the TV is off and I do so, the Soundbar+Sub zone audio intermittently drops out and I can’t figure out why.Software on all of the hardware items is up to date and I am certain the issue is to do with the optical cable as whenever I’ve taken it out and continued to stream music, it works. The issue also doesn’t happen whenever the TV is ON and I stream music through both zones, so it’s as if the TV is signalling something to the the Soundbar+Sub which interrupts the audio for a moment (as the other Zone continues playing the music whilst this happens).

Movies that uses mp4a.40.2 codecs (when looking att stats for nerds) shows up as Dolby Digital 2.0 on Sonos even though the movies are supposedly to be in 5.1 surround.Im not that savvy on the technical side but this cant be right, right? 

Hi!I’ve tried to get some answer on this question many times.Today I am listening on radio stations on my Play5 and music drops like every 5min.FYI. I started the day by rebooting the system.My Connect Amp and Play 5 is ethernet hardwired, so wifi interference should not be the problem.What can I do?Diagnostic is sent: 562884770./Lemmy

Hi.  I’m trying to troubleshoot why I’m not getting any bass out of (2) 3 month old Niles NI-GSBSUB-10 inground subs.  A new Crown CDi 2/600 amp is getting the input signal from the 2 different Sonos Amps I tried, as well as an older Niles amp I previously used.  At this point it really seems to be the actual subs, but I’m having a hard time believing that both subs went bad at the same exact time.  I’m very careful with volume and sub volume settings, so it would seem unlikely that the subs were blown.  Could this issue be related to a recent sonos app update? 

I saw a similar thread about this but it’s closed and no solution was posted. I’m having issues with the line-in on my AMP (which is connected via RCA cables to a preamp, connected to a turntable). There is a constant buzzing sound whenever the line-in is connected that gets louder if I turn up the volume. Also, the music from the turntable is very faint (and not nearly as loud as the buzzing). I’ve tried adjusting the line level but the buzzing is there regardless of the level, and it's always a lot louder than the music. I've tried rebooting the Amp, and switching RCA cables, but nothing seems to work. The amp works for streaming and powering speakers, but there's something up with the line-in.I submitted a diagnostic: 2147038663.

Symptoms:• A Sonos device (in my case a Connect) says “not registered”• Next page says that this produce needs to be linked to your Sonos account• Immediately it returns with “Setup problem”.  It suggests checking your Internet connection and making sure all products are plugged in and checking time settings on the mobile device.  But none of these work. This one is hard to track down and there’s a thread that’s over 3 years old with 19,000 views.  So I take it others are experiencing this issue: To make a long story short, here is what worked for me:1. Unplug all other Sonos’es in the house2. Connect the offending Sonos directly to the router via Ethernet3. Reboot the router for good measure4. Put your hands in the air and turn your body 3 times, chanting, “Sonos Gods help me please”5. Rerunning the setup should now work (but only if you truly believe)6. Now disconnect the Ethernet.  In my case, it again complained that the device was not registered.  But the link step then succeeded.

Guys sonos has some great products they are not user friendly. I've had 2 of these and I'm 0-2 i will report back favorably if this issue is resolved but I'm not holding my breath. Standby for a reddit link if we all keep experiencing this level of service 

When I try and play music through my sonos one SL and my Apple TV (receiver w/ klipsch soundbar) the Apple TV sound is off. Any ideas for fix?

I have a very simple setup in our summer house. One Connect:Amp driving to speakers and an active sub. Line in is from TV.Suddenly the left channel on the line in has stopped working. I have tried switching channels, different cables and different audio sources. The left channel simply does not register any input (i.e. external source dissapears from controller when only left channel is connected).Anyone have any advise on how to troubleshoot further? - If the left channel has “died” will it show in a diagnostics report?  

I'm trying to link my Sonos move to be voice enabled through my Amazon Alexa account. I have three other Sonos speakers that are good to go and set up. As I am going to link my move to my Amazon account through the Sonos app it requires me to fetch a six digit pin code through a one time password to the email affiliated with my Amazon account. I've done this multiple times and that specific one time password email is not showing up in my email and I've checked every folder spam and inbox. Because of this I cannot link my Amazon Alexa account to my Sonos move to her voice control. Is there another way to somehow link my Sonos move to my Amazon account to the Amazon app or do I need to do it through the Sonos app? It has been super frustrating waiting around for an email that has never showed up. This is been going on for over 12 hours

I have this error when using YT Music Premium on Sonos:"Playback paused because your account is being used in another location."I have no problem to use YT Music on any other device. Just on Sonos I get this error.I contacted Google support who referred me to Sonos support.I rebooted all devices, modem, smartphone, Sonos, I have 100mbps Internet at home and strong WiFi."Your confirmation number is: 719196082."  

Hi I,ve had sonos for years always had the usual problems, buffering etc. I thoght I had sorted this with a Boost which worked great for a few months, but now every time I go to put it on I have connect again to wifi, always the same message, sonos not detected on your wifi. I do all the usual stuff reset app works fine then I leave for work come back try to put it on same message again sonos not found on you wifi. Any ideas. Thanks 

im trying to true play my speakers I just installed. and its not detecting it. its in ceiling speakers. I checked all updates and it up to date. all wires are correct and wifi is good. 

I got a new Sonos Move yesterday and I am having some issues with it. First, there was no green LED when powered on, so I needed to reset it first. Does that mean it was already used? It seems it was packaged ok. Battery was on 8% taken out of the box (checked over bluetooth). I managed to connect it to Sonos app, but the WIFI connection drops so frequently its unusable. I do have both 2.4 Ghz and 5 Ghz WIFI on the same SSID and dont have any issues with other connected devices (TV, laptops, phones...). Should I bring it back to the store?Thanks for help,Jaxak

My Play:3 that I’ve had since ages (I’ve had Sonos since they launched the ZP100) suddenly started skipping/slipping/repeating samples recently. It produces a kind of record scratching sound when it happens. I usually stream from YouTube Music. Anybody know why this happened and if/how I can rollback to working software? It’s beyond obnoxious.

This morning my wake up alarm failed to sound at all. I have it set to a station on IHeart Radio, have for years. Also my entire system is gen 1. I think it’s because I was listening to a YouTube playlist the previous day, I had paused play via my android and then forgot about it. When I awoke 30 minutes late (!), I grabbed my phone and saw that the playlist from yesterday was still displayed. I need my alarms to go off reliably, every time! Is there a setting or quick fix so this never happens again?Many thanks.